DossierReviews of dossier.co

I have been using Dossier for over a year at this point. The fragrances are amazing. They last long and make a statement. I frequently get compliments and have people asking me what I am wearing. Above all I have been extremely satisfied with their customer service. I have had some issues where my cart would not process accurately and I was charged for an item that was supposed to be free. I reached out to the customer service and received a refund within minutes. Quality products and 5 star customer service - what else can one ask for?

Quick and reliable customer service

My experience great, amazing communication!

Loving Excellent Beautiful Amazing Head turning scents

My previous order was lost and they replaced my order.

Update: (7/28/26) I'm updating my rating from 2 stars to 3 stars because Dossier ultimately made a genuine effort to resolve the issues described below. They refunded the pricing error, sent the missing promotional sample, and offered me a fragrance of my choice as a goodwill gesture, all of which I appreciated. After everything was resolved, they also asked me to allow them to remove my original review. I declined because I believe the review accurately reflects my experience at the time. Instead, I wanted to leave the original review in place and add this update so readers can see both the problems I experienced and how Dossier ultimately responded. === I really wanted to keep supporting Dossier, but I've decided it's time to move on. I think it's important to mention that I'm not someone who bought one bottle and had a bad experience. Over time, I've built a collection of well over 30 Dossier fragrances, purchased primarily through Dossier's website, but also through Walmart and Target. I've also purchased several fragrances as gifts for friends and family. The fragrances themselves are generally very good, especially for the price. If I were reviewing only the fragrances, my rating would be much higher. Unfortunately, my experience with customer service has been very different. Over the past several weeks, I encountered multiple issues with my orders and support experience: - A member discount that disappeared during checkout, resulting in an incorrect charge. - Emails that initially appeared to be misunderstood despite detailed explanations and screenshots. - Two earlier support emails on unrelated issues that were never acknowledged. - A missing promotional 3 mL sample. - Two complimentary "mystery" bottles in the same order that turned out to be the exact same fragrance. To Dossier's credit, they eventually refunded the pricing error and looked into the missing sample. Once my case reached the right representative, communication improved considerably. What ultimately disappointed me, however, was the lack of flexibility shown toward a loyal customer. As someone whose collection now includes well over 30 Dossier fragrances, duplicate mystery fragrances become increasingly likely simply because I've built a large collection. In fact, this wasn't the first duplicate I had received. I asked whether they would consider exchanging my duplicate mystery bottles — both of which were brand new and still in their original packaging — for other mystery fragrances from a limited list of available options. I wasn't asking to choose any fragrance in the catalog — only to avoid ending up with additional duplicates. What made this particularly disappointing is that Dossier told me I could contact them after placing future qualifying orders and they would try to avoid sending duplicate mystery fragrances. That suggests they have a way to reduce the chances of duplicate mystery fragrances, but they chose not to apply that flexibility to the duplicates I had already received. I completely understand that companies have policies, but I also believe there are times when long-term customer relationships deserve a little flexibility. In this case, I don't feel that happened. Dossier makes quality fragrances at competitive prices, but customer service matters just as much as the product. After this experience, I no longer felt that the level of service reflected the level of loyalty I had shown as a customer.

Dossier not only has delightful scents, but it also has extremely wonderful customer service. My most recent order got mixed up due to my error in address. The Dossier team went above and beyond to make sure the delivery issue got resolved asap. The communication was extremely professional and timely. I have been buying from them for a couple years now, this has made me a lifetime customer.

Good customer service