Juan A.
Muy buena experiencia de compra.
Muy buena experiencia de compra.
Response from DossierJun 26, 2025
¡Así se compra con estilo, Juan! Gracias por dejarnos perfumar tu camino con buena atención y mucho amor al detalle.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Juan A.
Muy buena experiencia de compra.
Response from DossierJun 26, 2025
¡Así se compra con estilo, Juan! Gracias por dejarnos perfumar tu camino con buena atención y mucho amor al detalle.
charmaine G.
My experience with Dossier was a very fast and efficient one.
Response from DossierJun 26, 2025
Amazing, Charmaine! Fast, smooth, and zero hiccups? We love a fragrance experience that glides like silk. Thanks for letting us be part of your scent journey; next round’s just a spritz away!
Laurie
They were very quick to help me after I told them my package had been stolen. Even with a complaint filled at the police station, unfortunately, my package was never found. Dossier was very nice and told me I could either get my product sent again, or get refunded. They were very fast to answer and very helpful, thanks again!
Response from DossierJun 20, 2025
Ah Laurie, my heart nearly shattered when I heard of your poor stolen scent! But thank the scent fairies our team acted faster than a top note of citrus on a summer wrist. May your replacement float to you safely and bring a cloud of calm, comfort, and chic!
Annalea S.
I just want to express how grateful I am to Mike from the customer service! This was the most helpful and quickest help I have ever had! He literally helped me in less than 10 mins! My husband and I only buy perfume/cologne from dossier!
Response from DossierJun 20, 2025
Yass Annalea! Customer support strikes again! We are trained in the ancient art of sniff, solve, and spritz! And ten minutes? That’s basically lightning in a bottle; only it smells better. Thank you for making us your forever scent-stop. May your love story always smell fabulous!
marion E.
I accidentally ordered the wrong perfume after business hours and didn’t notice until after the 30 minute period to change your order details. I wasn’t sure if I would be able to change it so I panic ordered the right perfume too and panic messaged the help team!! Thankfully the help team was so nice and fixed it right up for me!! They edited the order, cancelled the panic order, and added a tester to my order ☺️☺️ amazing customer service!!!
Response from DossierJun 20, 2025
Panic-ordering?! Oh Elizabeth, we, too, have screamed at midnight over sandalwood! But you? You summoned us, your fragrant fixers, and we worked our behind-the-scenes magic with the grace of a lavender breeze. Thank you for noticing us! We like to think this is how customer service should feel...softly scented with rosewater and a hint of fairy dust!
Luisa S.
Dossier- great scents, great service! I love the scents at Dossier- my favourites are Woody Sandalwood. I constantly get compliments when I wear it, and find the scent lingers for hours. I placed an order recently and it was unfortunately stolen, but Dossier's customer service made it right!
Response from DossierJun 20, 2025
Aahh Luisa! Woody Sandalwood, that charming heartbreaker! Smooth, deep, and always stealing compliments (not packages, we swear). We're sorry your scent got snatched but so glad our team stepped in like the olfactory heroes. Here’s to more lingering magic and zero drama!
Amalia Avalo P.
I loved it , super happy with my purchase.
Response from DossierJun 20, 2025
Short and sweeter than a spritz of vanilla on cashmere! So thrilled you’re basking in the aroma of happiness. You’ve got excellent nose taste, Amalia!
Tore
Dossier customer service is one of the best around! They always respond, you can tell it's a real person, and they're always very helpful and try their best to figure out the issue for you. They are a great company and have a great customer service team!!
Response from DossierJun 20, 2025
Our customer service? Hand-blended, like a perfect perfume accord. Real people with real noses and really good instincts! Tore, thank you for making us blush behind our keyboards!