DossierReviews of dossier.co

LOVE Dossier products and their customer service is awesome 👌

I love Dossier! Not only are the scents purely fantastic and much cheaper than anywhere else, when I had an issue with one of my orders the response was prompt and thorough. I get compliments ALL THE TIME on how I smell and I always recommend them. You wont find this quality for this price anywhere else.

I couldn't find my package and when I emailed over the weekend, they sent me a very nice personal response within only a few hours. I ended up finding the package in the bushes a few days later ( thanks USPS ) but it was reassuring to know that they were responsive

the customer service was great. not often do companies actually care but dossier does!

Some stories, like the most sophisticated perfumes, don’t unfold all at once. They open gently: first an unexpected note, then a heart rich with emotions, and finally a base that lingers—subtle yet unforgettable. This was my experience with dossier.mx I placed a special order (#238805) to surprise my wife with three carefully chosen fragrances. There was a small issue with the delivery, but what could have been a disappointment turned into a beautiful story thanks to the memorable care and follow-up from E. and A. E., with admirable sensitivity, took charge from the very first moment—attentive, swift, and decisive. Her communication felt far beyond standard customer service; it carried the grace of someone who understands that each fragrance holds a story and an emotion within. A. added the perfect final touch of warmth, making it clear that at Dossier, there are no mere customers—only people who matter. When the order was resolved, the moment was perfect: my wife’s smile lit up the room like the closing note of a masterful chord. It was then I understood: Dossier doesn’t just bottle scents; they bottle moments, emotions, and gestures that continue to perfume the soul long after. Today I can say with certainty that Dossier is more than a maison de parfums. It’s a house where humanity and excellence intertwine, where every interaction has the potential to become a story worth telling. “Some fragrances fade… but there are brands whose echo lingers like an unforgettable whisper.” #LuxuryExperience #EmotionalBranding #CustomerCare #DossierPerfumes ASUNTO: La esencia de Dossier va más allá de sus fragancias... Algunas historias, como los perfumes más complejos, no se revelan de golpe. Se abren lentamente: primero una nota inesperada, después un corazón vibrante de emociones y, finalmente, un fondo que permanece, casi imperceptible pero inolvidable. Así fue mi experiencia con dossier.mx Hice un pedido especial (#238805) para sorprender a mi esposa con tres fragancias elegidas con cuidado. Hubo un pequeño problema con el envío, pero lo que pudo haber sido una decepción se transformó, gracias a la memorable atención de E. y A., en un relato que siempre querré contar. E., con una sensibilidad admirable, tomó el asunto en sus manos desde el primer contacto: atenta, rápida y resolutiva. Su comunicación no fue la de un simple servicio al cliente; fue la de alguien que comprende que cada fragancia lleva consigo una historia y una emoción. A., por su parte, añadió un toque final de calidez, dejando claro que en Dossier no hay clientes, sino personas que importan. Cuando el pedido se resolvió, el instante fue perfecto: la sonrisa de mi esposa iluminó la habitación como la nota final de un acorde maestro. Fue entonces cuando entendí que Dossier no solo embotella aromas; embotella momentos, emociones y gestos que perfuman el alma mucho después de que la esencia se disipa. Hoy puedo decir con certeza que Dossier no es solo una maison de perfumes. Es una casa donde la humanidad y la excelencia se entrelazan, donde cada interacción puede convertirse en una historia digna de ser contada. “Hay perfumes que se olvidan… pero hay marcas cuyo eco permanece como un susurro de distinción.”  #LuxuryExperience #EmotionalBranding #CustomerCare #DossierPerfumes

Customer service made things clearer for me when it came to charges. They didn't take days to reply like some other companies which was im very pleased. Website is super easy to use. I'm excited to be receiving my first bottle! thank you

Honestly, Miss Eva is incredible. I had already given up on that purchase.

Problem solved immediately...great customer service