Jessie Michelle Allestad O.
Haven’t received my order in 2 weeks, no response from CS.
I’m an understanding person, but this is ridiculous. I placed an order on January 31st at 1:54pm....got an email confirming my order....then at 1:59pm, 5 minutes later, I got an email stating my order is on the way with my order number & a UPS tracking number. Yay! Well, unfortunately, not so much so, as of today, February 13th, 11pm CST, I haven’t received my order or any idea of when it’ll be here. When I got the email with tracking #, I clicked on it & it said order processed: Ready for UPS. I figured ok, it’s been packed up & ready to go so fast that it’ll be updated later when the package actually goes out. February 1st @ 1:54pm....I receive an email saying your order is currently processing & a shipping confirmation will be sent to you shortly....hmm...weird??? I decided to email “customer service” on Monday the 10th, because I started becoming worried that I may not get my daughter’s gift before V-day......you can’t call them because just like everyone else has mentioned, no phone number to customer service, only an email. I have only received an automated response saying your request has been received & is being reviewed by our support staff. So yesterday I emailed them back & said “Have you received my email?” No response yet.... I’m lucky to have only spent $18.96....but for any amount of money, this company is unprofessional in the way they’re handling business. There’s no reason they can’t handle customer concerns in a timely manner. I’m sure they’re busy right now but I’m seeing tons of reviews just like mine. I would cancel my order but I evidently can’t even get ahold of anyone to do anything! I have yet to receive my order for my 13 year old daughter.



