Dort Financial Credit UnionReviews of dortonline.org

Same communication as always...None. The reply to my first review said they would contact me for more details. That was 5 days ago and no call or email. Not sure if we really matter or not....

Crystal should have told me when I was in there on Monday, February 15th that I was not going to receive a 1099-INT, because it was under $10.00. Furthermore, She did not call or email me back like she said she would! I finally got my answer when I called back in on Friday, February 19,2021.

Read my earlier review. 25 days after leaving my review Robert Anderson called me and left a message. I called him back the next day and got his answering machine saying he would be out of the office for the day. I left him a message. It’s been 5 more days and I have not heard anything from Dort Federal. Just got a call from Dort Federal. They asked if I got the title for the motorcycle that I paid cash for, since they couldn’t give me a loan in Ohio. They said I could bring in the title and get a loan now.

4 stars able to make appointment the same day. Spoke with banker did what banker suggested but the banker NEVER returned my messages regarding a loan. Very disappointed 😞

I had an appointment a few weeks ago, and spoke to Arlene Keen about a motorcycle loan. She let me know the interest rates and said I was approved for a $7,000.00 loan. I hadn’t picked out a specific bike yet. She said just have the dealership call her when I made my selection. I found a motorcycle in Ohio. This morning, 1/22/21, I stopped in to the Holly road branch office. I made a withdrawal to purchase the motorcycle in case something happened with the financing. I spoke to Arlene Keen before leaving and told her I was going to Ohio to get a motorcycle. I told her the dealership would be calling her in a couple of hours. After getting to the Ohio dealership I looked over the motorcycle and decided to purchase it. The dealer called Arlene to take care of the financing so I could take the motorcycle home. She told him to email her the information. He did and told me to go have lunch and wait for her to call us back. We waited, but she never called either of us. I called her to see what we were supposed to do. She told me to come into the branch office, sign the papers, and pick up a check. I reminded her that I was in Ohio and asked if we could do it by fax or something like when I buy a car. She said we could, but that was a different kind of loan and would have to go through the loan department. She said she could get that started. We hung up and I told the dealer what was going on. He said they had other lenders I could use. It was already a long morning and I still had to drive another two and a half hours to get home. Thankfully I planned ahead for this kind of fiasco and brought cash. I called Arlene back and told her I didn’t need a loan and was going to pay cash. She told me after I got the title I could get a loan and pay myself back. Every time I’ve tried to get a loan with Dort Federal I’ve had issues. When I got a loan for my Camaro I had to make several trips between the dealership and branch office to secure the loan. When I bought my GMC Sierra 2 years ago I went to the branch office to get a loan and was told I had to make an appointment at the main office. The dealership got me a loan from another credit union and I never had to leave the dealership. I want to use Dort Federal for all of my financial needs, but it is impossible. Update: It’s been 14 days since my review and 11 days since Dort Federal’s automated response. No one has called me or sent an email. Just another example of how they conduct business.

My main bank which is Chase mailed my autoloan payment to Dort on Dec 7 and the check has not yet been cashed and its Jan 5 so my payment is now late. I have waited to talk with a person for half hour last Saturday and then on Monday left a call back number and still no one has contacted me. I also left an online message and the reply was for me to call Dort. I will have to tell Al Serra not to use them next time.

I have done business with Dort for nearly two decades. Went in for a used car loan and was treated as if I was committing a criminal act. Zero consideration for my history with Dort or my current funds on deposit. The level of scrutiny I was subject to was unnecessary and counterproductive. Will be moving all our accounts (7 in total including two business accounts) elsewhere.

Service was given in open lobby by receptionist. We made an appt for Member Services. It was impersonal and annoying.