Dort Financial Credit UnionReviews of dortonline.org

This specific Dort center I was at was absolutely extravagant. The cleanliness of the place was impressive and the front desk receptionist was welcoming and kind as soon as I walked in, along with another associate passing me by, greeting me. I was expecting the same type of courtesy when it came to the banker helping me, but unfortunately that wasn't the case. It was awkward trying to talk to her because she had no interest in trying to find out my financial priorities and "why" I chose Dort. The only questions that were asked were the ones she needed to open up my account, but I was of absolutely no interest to Arlene, sadly. Tried small talk, didnt work; she seemed annoyed and was silent. She never asked what I was needing to do. She opened up both a checking account and savings. I initially told the front desk receptionist I came to my appointment just to open up a savings, but Arlene proceeded with opening up an additional account I didnt ask for. Nothing was communicated apparently and nothing was asked...and I unfortunately will most likely be going to a different center to speak with someone else.

At our appointment time the branch manager took a walk in member which happened to be a new account that Took 30 minutes. We make appointments so it fits our schedule and with the Covid pandemic we were really not comfortable sitting and waiting. We were very shocked at the customer service that we received at that point. Although while in the office we were treated respectfully, getting to that point was uncomfortable.

No one was there to meet with me and I was told to leave a voicemail to the person in charge of home loans and still haven’t heard back.

I did not receive a call at the time of the appointment. I did get a call three hour before but I work nights and was asleep.

Communication to set up appointment was poor. Very confusing