Dort Financial Credit UnionReviews of dortonline.org

Opened two CDs for 10 months. You can’t change your distribution preference online to close out at the end of term like any other bank. Renewal is automatic and then you have to call to reverse. They claimed they sent notices of renewal and new rates but we received nothing. The renewal was at a garbage rate so wound up paying a fee to close out. The only way to request a fee waiver was to physically go to the bank and I am traveling. Ridiculous. Worse is getting your money OUT of Dort when you’ve had enough. They do not allow any incoming connections so you can’t initiate a transfer from another bank. Their limits on outbound bank transfers are ridiculously low, I guess this is really not a bank for people with any savings at all. The only other way is to wire which of course they charge for. The way to wire is a form on the site that sends a one sentence acknowledgment with no timeline at all. Still waiting on that wire. Basically unless you are a local customer who needs the most basic banking, just stay away. This isn’t a real bank.

They are the worst credit Union ever they are rude they don't help people out my grandparents have been with Dort Federal for 50 some years since they opened they let somebody scam all their money out of their account my grandparents are 90 years old and we live 2 hours from there they wouldn't switch Banks because that was the first bank that they ever had and everything was good until about a year ago when somebody scammed all their money out of the bank account now they are in debt due to door federal because they locked their accounts took their debit and credit card away from them refuse to send them another debit card or credit card then they started writing checks so they could pay their bills and stuff and get money out of their account and dart Federal started denying the checks to a few places that they were cashing checks at checks got denied and brought back so now they're having to pay that back the money they got for cashing the checks and interest and they didn't even know they didn't have any money in their account so they end up having to pay like $2,000 in overdraft fees and every time we try to get information on the phone they hang up on them or they tell them that they need to come in the office they're 91 years old my grandma's on oxygen 24/7 and my grandma and my grandpa can barely walk they both can't ride in a car for 2 hours down there to get information about their account they have cost them and ran up debt for them over $2,500 and they're still paying for it now every time they even try to get a loan or something from somebody out there denied because Dort Federal put something on their account they're a horrible credit Union for treating her customers like that that have been with them since day one my grandpa's picture is on the wall at Dort Federal and Dort highway and all because they don't pass the voice thing for security they hang up on them they never updated it their voices are not going to sound the same as they did 15 years ago they're 91 years old and then even if they still answer all their security questions right they still tell nope you need to come in the office and hang up on them we have no idea where all their money went they have not offered to pay it back they just keep making them run up and debt because they have to pay their bills so we don't know if they're going to take a check or deny a check or in the process of switching all their money their checks are direct deposit in there to another bank they're assholes and I would give them a zero Stars you want your money to be safe don't go to Dort Federal they don't care about you or your money

They are the worst I had to call to up my spending amount I brought living room furniture on the 3rd of March for 3,645 it was pending then my money was taken out so now it’s the 11th of March they saying I was -3,645 and then by morning it was -545 but I paid for the furniture. They pretty much said that I had to pay the negative amount in order to get the rest of my money. They are liars and they steal the worst place to have an account with you do better keeping your money yourself fxck a bank

Do not use this company for a lease. The interest rate was extremely high. Bought out the lease and the didn’t include the state taxes and I have a $1500 tax bill I have to pay. I’ve had five leases and never on another lease. Have I ever had to do this and I have bought more than one. Stay away from this company stay away from this Credit Union , they’re going to screw you royally.

Stay away from DCU. Don't be tempted to deposit your money in any promotions with a high rate because you may end up regretting it like we did. One of our CDs expired, giving us a week to decide what to do or they would reinvest it for another 3 months. The seventh day and the first day of the expiration fell on a Sunday, which is for us a holy day of obligation due Christians where we do no work and focus on our Faith. I began the process of trying to wire the substantial CD funds on my own, only four days into the allowed week and experienced a great deal of difficulty. Their telephone answering machine does not take messages so I was forced to push everything over to the following day. It seems like no one had an answer on how I can send a wire through the app or online. Finally, our CD expired on the seventh and last day which was a Sunday. And on Monday I finally got hold of CustomerService which told me that they would not allow a withdrawal for a wire, even if I was only 1 day late and the expiration actually fell on a Sunday. They threatened to charge me $1600 if I took our money out of the their Credit Union and move it to an external bank. This was outrageous. Very unnecessary and consumer unfriendly. Even the IRS and many businesses customers to transact on Monday if an expiration date falls on a Sunday. We appealed to a supervisor who turned out to be a stiff necked jerk. There were no government regulations preventing them from treating us better. Inflexible? You bet!!! This is the most unfriendly company I've ever worked with. I was appalled at the unwillingness to bend. We only asked for what work would seemed sensible to any reasonable person. On a scale of 1 to 10, I would grade Dow Credit Union a '0'. They are not worth the trouble or your time. Line us, you may end up with a sour taste in your mouth. Like I wrote at the start — STAY AWAY FROM DOW CREDIT UNION.

I waited for over 1.5 hours to speak to a loan officer. My opinion: lazy, overpaid workers. Unacceptable wait time

I've been trying to pay my loan for nearly a month now. The website wouldn't work. I finally had to trade several emails, and they told me the app would let me set up the account. Set that up. Now it won't take any information to pay the loan they gave me. And I got an email saying I had to verify my identity. TO GIVE THEM MONEY. Did I mention the nearest branch was 3 hours away from me? I was told they were local. And frankly giving away a loan at that distance is just stupid.

No one has contacted me to explore options on a new home mortgage. I even spoke to a gentleman that had called to inform me that another loan through your bank hasn't been getting automatically paid through my other banking account, I expressed to him how this is the 3rd time my credit has taken on a bad hit due to your loan officers not following through what I had asked. Anyway, that gentleman was also supposed to give me an email about contact information for a mortgage person. Nothing has ever happened. More then likely will be paying off my loans with you, and going elsewhere due to customer service is so bad. I've been banking here for 10 years, and has gotten worse every year.