Dormeo USADormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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GJLS
Your TV commercial was very professional. That's what sold me.
Response from Dormeo USAJan 4, 2025
Thank you for your feedback, we're glad to hear we were able to provide the information you were looking for and we're sure you'll love your new Premium Mattress Topper.
Ray H.
Im 200 Lbs and sank to bottom felt lumps in mattress
Response from Dormeo USAJan 3, 2025
Thank you for your honest feedback on our topper. While our topper is a great way to upgrade your existing mattress for cradling comfort, sometimes in cases where the existing mattress is lacking in support, our topper may not be the best solution. If the existing mattress has sagging/impressions, a pillow top surface, or damage to its internal structure, it can stop the Octaspring from providing its intended supportive pressure relief. In these circumstances it may be a better option to upgrade your mattress. We offer a range of mattresses that feature our Octaspring technology here on our website: https://www.dormeousa.com/collections/mattresses . Please don't hesitate to get in touch with our Customer Care team at [email protected] where we can learn more about your experience and offer advice specific to your sleep.
Dionne T.
It stops the pain when I sleep.
Response from Dormeo USAJan 3, 2025
We're pleased to hear that our topper gave you this relief from your pain during sleep. We appreciate your feedback.
Barbara O.
My husband and I have woke up several times during the night with our backs hurting. it does not fit our bed and we have a regular Queen size mattress. It slides every where even with the topper attached to the mattress. Not a good product.
Response from Dormeo USAJan 3, 2025
Thank you for your feedback on our Premium Mattress Topper. All our topper sizes are designed to match industry standard bed sizing, with our Queen Size being 60" x 80". We recommend measuring your bed to ensure this is the correct size, or if it may be one of our other available sizes that can be found here on our website: https://www.dormeousa.com/pages/dormeo-faqs/#dimensions. Please ensure that the straps in each corner of the topper are secured under the mattress and tightened using the white buckle on each strap. These as well as a fitted sheet over the topper and mattress together will help keep the topper in place. it is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. Please don't hesitate to get in touch with our Customer Care team if there's anything else we can do to help: [email protected]
Brad B.
Topper was shipped and arrived in an extremely short time frame. Most important is that I do not sweat in bed anymore. This has translated in moving less at night as well.
Response from Dormeo USAJan 3, 2025
Thank you for letting us know about your experience with our topper. We're happy to hear our patented Octaspring airflow technology has helped you stay cooler at night.
Honest
Dormeo topper was fine, unfortunately it can't compensate for bad mattress choice gonna have to take advantage of the 120 day return policy prior to expiration.
Response from Dormeo USAJan 3, 2025
Thank you for your feedback. If you're enjoying the comfort of your topper but think you need a new mattress instead, we offer a great range of mattresses here on our website in varying firmness and feels: https://www.dormeousa.com/collections/mattresses. Please don't hesitate to get in touch with our Customer Care team at [email protected] for help finding the best mattress to suit your preferences.
WENDY M.
So cozy n supportive I’m getting another one for the other bed
Response from Dormeo USAJan 3, 2025
Thank you for the positive feedback! We're glad to hear you are liking it, sleep well.
Scot
Communication regarding delivery could have been better. Otherwise, the experience has been acceptable.
Response from Dormeo USAJan 3, 2025
We appreciate you letting us know your thoughts on this. All orders currently receive an email as confirmation when the order has been placed, an email when the item is dispatched from our warehouse along with the FedEx tracking number, and finally an email once the item is out for delivery. If these emails weren't received please do let us know [email protected] as we'd be happy to look into this further.
