Ron P.
Prompt attention to a problem I created.
Prompt attention to a problem I created.
Response from Dormeo USAJan 6, 2026
We're glad our team was able to assist.

Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ron P.
Prompt attention to a problem I created.
Response from Dormeo USAJan 6, 2026
We're glad our team was able to assist.
Joseph
I ordered the mattress on December 13 and until now we are in January 26 we haven’t received anything and every time I call there is a bad connection or you have to stay for a long time to get somebody to answer so this is not the kind of business I want to do and deal with
Response from Dormeo USAJan 6, 2026
Thank you for your review. I have checked our system and can see that our team has tried emailing you, and has called you twice but is unable to reach you. We will try calling you again as soon as possible so that we can help provide this information.
Larry R.
Within three nights my sleep improved tremendously. I'm now sleeping on Dormeo from frame to topper!
Response from Dormeo USAJan 5, 2026
Thank you for your feedback, all the best for many nights of great sleep.
Jeffrey
Arrived neatly in the box…WAY ahead of its projected arrival as it became out of stock after it was ordered…and it arrived for Christmas and my wife is VERY pleased.
Response from Dormeo USAJan 5, 2026
We're glad to hear the topper made for a good gift.
MN
The topper is not comfortable for the price that you have to pay. I've only slept on it a couple of weeks and it already has a dip on one side of the bed. Not to mention the fact that it took forever for it to be shipped. Once it did get shipped I had it in two days. I would not recommend this topper.
Response from Dormeo USAJan 5, 2026
We're sorry to hear that the topper is not meeting your expectations. Please note we ship on the next business day for in-stock items, but there can be delay for items which are only available on backorder. Please don't hesitate to reach out to our Customer Care team regarding your feedback so that we can help find the best solution for your sleep.
Steven F K.
Although the instructions said the mattress top had to be broken in, it was immediately comfortable the first night.
Response from Dormeo USAJan 4, 2026
We're glad to hear there was an immediate improvement to your sleep. Thank you for your feedback.
Edward B.
It’s not what I expected I might return it I found another way to achieve. The same thing cheaper
Response from Dormeo USAJan 4, 2026
We're glad you got to give our topper a try, we're sorry to hear it hasn't met your expectations. Please don't hesitate to reach out to our team regarding our 100 night sleep guarantee.
PATRICIA G.
The Dormeo seems like it is made well. Our mattress is probably 20 yrs.+ old so this has helped for sleeping but I thought it would be more comfortable. I feel it provides better support for all sleeping positions but not has solid has I had hoped. We have only slept on it for about 1 week. We have a king size mattress and the topper hangs over the sides by an inch or so. I thought the measurements would be more exact. Also wondering what the life span is on this product? Thanks for your feedback and you are probably right about the 20-yrs.+ old mattress. I probably should have invested more money and gotten a new mattress but at our age my husband and I don't have the energy to go out and hop on and off mattresses. Continued good luck w/your product.
Response from Dormeo USAJan 4, 2026
Thank you for your review. Our toppers are designed to match industry standard bed sizing, but we recommend contacting our Customer Care team at [email protected] to ensure you have the best topper size to match your bed. Our topper comes with a 10 year warranty. However, please note that while the topper is a great way to improve your existing mattress, a 20 year old mattress may be lacking the support necessary for the topper to function properly.