Linda
I got the wrong mattress pad and I had…
I got the wrong mattress pad and I had problems getting my money back. Which it says full money back guaranteed. And you also charge me the $35 that it said free shipping. I will never buy anything from you all again.
Response from Dormeo USAMay 3, 2026
Thank you for getting in touch. You will see on your order confirmation invoice that the free shipping discount was applied when you placed the order. I can see that we have refunded your returned product back to your original payment method. This can take up to 7-10 days to show on your statement, but is often much quicker.

