James W.
Worst warranty in the industry
Worst warranty in the industry. Bought a topper that lasted less than 5 years. You have to pay $150 to get a new topper under warranty. Real rip off. Besides at the age of 79. It's close to impossible to remove topper photos required are almost a dozen to file a claim. Look elswhere
Response from Dormeo USAJun 2, 2026
Rest assured you do not have to pay $150 for a new topper under warranty, this charge you may have seen in our warranty policy page is related to our mattresses only. The images we request allow our Quality Assurance team to assess your topper for any defects. I apologize if it seems like a lot of images, but we are thorough with ensuring we identify any issues with our products so that we can continue to improve them. We stand behind the quality our topper, and have in previous years had a 98.2% warranty approval rate as long as proof of purchase and pictures of the manufacturing defect are provided. We will reach to you directly so that our team can help clarify any concerns and assist in processing your claim.