Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA reviews

780 approved reviews, newest moderated first

Joan
Jul 4, 2026
Advertised as cooler
Advertised as cooler. Not so. Just as hot as other mattresses. Very dissatisfied
Response from Dormeo USAJul 5, 2026
We're sorry to hear you're not experiencing our topper's cooling effect. We recommend checking the materials used in your sheets and protector, as these will need to be a breathable material like cotton or bamboo to allow the Octaspring airflow technology to work its best. Please don't hesitate to contact our Customer Care team at [email protected] for any assistance in helping the topper work for your sleep.
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Rosa C.
Jul 4, 2026
Gave a good night's sleep and rest. Stop pain in shoulder and elbow.
Gave a good night's sleep a
Response from Dormeo USAJul 5, 2026
Thank you for your review. All the best for many more nights of great sleep.
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Cynthia F.
Jul 4, 2026
Good customer services
I was sent the wrong color sheets that I ordered and they' company fixed it. Very good customer service.
Response from Dormeo USAJul 5, 2026
Thank you for your review. Our Customer Care team is always happy to help.
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Develin M.
Jul 4, 2026
I had a competitors mattress topper on…
I had a competitors mattress topper on my bed before and it always seemed to be much hotter at night. The Dormeo topper is much cooler and I am very pleased with it.
Response from Dormeo USAJul 5, 2026
Our Premium Mattress Topper features our patented Octaspring cooling technology, ensuring airflow through the topper keeps you cool throughout the night. We're glad this has helped you get a great nights sleep.
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Leonard G.
Jul 4, 2026
I don’t really like your product and I…
I don’t really like your product and I would like to send it back for a refund. It’s not what I thought it would be, so what is the process for shipping it back to you
Response from Dormeo USAJul 5, 2026
We're sorry to hear that the topper wasn't what you were looking for. Our Customer Care team has reached out to assist you further with our 100 night sleep guarantee.
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janice M.
Jul 3, 2026
Comfort
It was easy to purchase and on time. My husband was very satisfied with comfort of the topper. It was his Father’s Day present.
Response from Dormeo USAJul 5, 2026
Thank you for your review, we're glad your husband enjoyed the topper.
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Darlene S.
Jul 3, 2026
Very expensive bad decision
Although it is somewhat comfortable, it is not the comfort level stated in the advertising. Very expensive mistake on my part.
Response from Dormeo USAJul 3, 2026
We're sorry to hear that the topper didn't meet your expectations. We're confident in the performance and quality of our products, which is why we offer a 100 night sleep guarantee. If you're not happy with our topper within 100 nights of delivery, you can contact us for a full refund.
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Elwyn
Jul 2, 2026
I have been charged for a pillow that I…
I have been charged for a pillow that I did not order. I have contested the charge with the credit card.
Response from Dormeo USAJul 3, 2026
We're sorry to hear if there was any confusion with your order. I can see you placed this order through our website, and I'm glad to see our team expediently removed and refunded the unwanted pillow. Thank you for choosing Dormeo, we look forward to hearing about your experience when you receive your order.
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