Door to Door Storage Inc.Reviews of doortodoor.com

I used Door to Door from my move from Philadelphia to San Francisco from June to August 2015. The pick-up phase of the move in Philadelphia went flawlessly, but the delivery and customer service spiraled down from there. In mid July I called to schedule my delivery and waited at least half an hour on hold each time, never reaching a human being. Frustrated, I called my sales representative, Morgan Rosales, who promised to schedule my delivery for August 1. He did not. When my crate did not show up August 1, I called to find out that there was not delivery scheduled. I had to wait an extra week for my stuff. To add insult to injury, I received a bill for an extra month of storage because of the extra week it took to make my delivery. In August and September, I called at least a dozen times to try to talk to a customer service representative, waited on hold for between 5 minutes and 1 hour each time, never speaking to a human being. The major problem was the the Door to Door phone system had no capability to tell you how long your wait would be or even if there was anyone in the office to answer at all, and there was not messaging system. I also emailed customer service twice and never heard back. I finally reached someone in October who told me that there was no financial discount that Door to Door was willing to provide me for my inconvenience and time. This is a classic case of "you get what you pay for." If you can afford to use one of the other companies, you should.

Do not do business with these guys. A couple of months we put most of our belongings in storage with D2D while we staged our house for sale. That was the quickest way to get everything done. Plan was once in escrow, retrieve our stuff, sell what we're not taking, hire movers, etc. First on the front end, I could not be home to have the storage units delivered. So they sent me a waiver form that said they could deliver the containers without me having to be there. I signed it and faxed it back. On delivery day, I get a call about an hour before delivery time - it's the driver calling to confirm that I will be home to receive the containers. So now I have to scramble and take the time to get this straightened out. Took about two hours, and I didn't have to go home, but I had to rearrange some things in my day. I really would have forgotten about this as not a big deal if not for the next set of issues. Now my house is in escrow and I have to be out of here on July 15. I called D2D within an hour of getting this information. They told me the earliest they could deliver my stuff is July 6. That gives us just 9 days to get it together and do what we need to do. Movers will need to inventory our stuff to give us an estimate, etc., and I'm not even sure I can get a mover lined up on such short notice, especially since we were going to get a few bids. The D2D rep suggested that I rent a truck, drive out to their storage facility and unload the stuff myself, and they would waive the fee they usually charge for allowing people to do this. If I was going to do that, I would have rented a truck at the beginning of this process and rented a storage unit for much less than it is costing me to do business with these folks. The rep said she would call me back and see if she could help. She called back, no help, we're stuck with this. If the sales rep had told me at the beginning that it would take 3 weeks to retrieve our stuff while we were on deadline in escrow, I would not have done business with this company. I didn't ask about that, which is my bad. So, I get a call from another manager, who says we're stuck with this situation. He offers some explanation about how they lost their contract with the local trucking company after I hired them, and now they're only making deliveries and pickup in my area once a weak, and it's always full. I email back my initial sales rep, who tells me they lost that trucking contract before I ever hired them. Either the right hand doesn't know what the left hand is doing, or someone is lying. They should decide on one story. Then I get a call from the CFO, who again explains how they can't meet my deadline, suggests I rent a truck, etc. I agree to do that. He gives me a number to call at the warehouse to arrange for my stuff to be ready when I arrive to pick it up. I call that number, leave a message. No return call. I leave several messages,. Nobody calls. Two days go by. So I call the initial manager I talked to. I get a nondescript voicemail message without any identifying info about who's phone it is "the number you have called..." Then it says the voicemail is full and not taking messages. So I call the CFO's number. Same nondescript voicemail message..."the number you have called..." Now I'm thinking this "company" is half-a-dozen people in a boiler room someplace. So I call the 800-number on the web site and get a service rep on the phone, explain to her thatI need to pick up my stuff and haven't been able to reach anyone at the numbers that the CFO gave me. She says, "Oh, I can take care of that," and in about a minute or so we're done. Why none of the previous managers I spoke to, including the CFO, didn't tell me to do that, and completely misdirected me, is a total mystery. Is it possible that in a company of just 200 people (I looked them up), that management doesn't know how things work? Eventually, I hired a truck for about $100 and was able to retrieve my stuff. This company has serious issues. I used to write about business for a living. The ground is littered with the corpses of companies that operate this way. I don't expect them to be around very long. I went and read the Yelp reviews (which I should have done before hiring them), and there are lots of unhappy people who had bad experiences with this company. So, do not do business with these guys.

Worst movers ever!!! will NEVER use them again or recommend them to ANYBODY!!!

Very professional and did it all as they promised! I would use them again!

I shopped around a bit looking for options to move our things to another state. From my first phone call to having our empty container picked up from our new home, I received great customer service. Everything was carefully explained to me and my questions were answered respectfully. if I ever have need of this service again, I wouldn't hesitate to use Door To Door.

With an out-of-state student, Door to Door Storage provides an easy solution to the summer storage dilemma for a college student. Storage unit delivery to Univ. of Miami residence parking lot in the spring and drop off to another Univ. of Miami residence in August makes move-out and move-in easy. Multiple day pod availability allows for flexible timing in moving in and out as well as coordination with roommates for sharing a storage unit. Customer service has been fantastic with communication and addressing questions. We have used Door to Door three summers straight with no regrets!

Excellent method to save moving expenses. Empty Pods delivered and picked up when full. Stored until we found new residence at reasonable rate. Delivered when needed. Affordable way to save on moving and storage costs.

I had a great experience with Door-to-Door! I loved my representative Marsha. She gave me a great deal to move from LA to Orlando using the one bedroom storage pod. I would definitely use them again. Cost me $1950 to move all my furniture and one bedroom: sleigh bed, dresser, entertainment center, 40 in Samsung tv, bed side table, and a LOT of clothes and miscellaneous items