Sally M.
Ordered a taxi for 6.30 pm wasn't told…
Ordered a taxi for 6.30 pm wasn't told they were busy. After a few calls to the rank.the taxi finally turned up nearly a hour later.poor service.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Sally M.
Ordered a taxi for 6.30 pm wasn't told they were busy. After a few calls to the rank.the taxi finally turned up nearly a hour later.poor service.
Addy B.
If I could give this company 0 stars I would. On top of the overpriced service they clearly are just out for money. They were willing to withhold my belongings and were going to charge me more(can you imagine) until I wrote them an email straightening out their nonsense because technically they owed me more and of course I never got refunded. It’s partially my fault I should’ve just searched for reviews. On top of all this they rummaged through my stuff while it was in their warehouse supposedly to repackage so they could charge me more or something and then now I find out my damn tv is broken. I decided to read through their policies of insurance coverage. It says on their website that they cover your boxes up to 100 pounds for free (highly doubt you’ll get anything when they cause you inconvenience but ok) they then go on to remind you that if you store anything besides clothes with them and it gets stolen or broken they won’t do anything about it I won’t even bother I just hope these people get shut down. They have made my experience with them traumatising. Learn a lesson and read through a company’s policy to get a feel of what they’re really about as well as the reviews.
Dan
Was trouble from start to finish. It started on the day they were supposed to collect my boxes to which they gave me no specific time but rather be ready at 9am. So I sat there with an empty room on the floor the whole day until 5pm to which I call to which I was told they had gone to the incorrect address and had not gone to my actual address! So I then had to travel 2 hours home only to come back again next week for another pickup. To where again, I waited all day as no specific time was given. And then when I received my boxes again, well I say boxes as they were definitely not a box anymore as it looked as if they had been ran over repeatedly by lorries and dropped from space, I counted that I was missing a box. When I received my final box (which was also mushed) the next day after calling , my monitor, which was wrapped in bubble wrap, a thick duvet and clothes, was heavily damaged on one corner and no longer functioning (BROKEN).
Tolu J.
Door 2 door was prompt.
Hamza A.
No customer service
Zeen O.
Very hard and dry we can’t eat it and not fresh at all
Angling K.
excellent service
Colette S.
Never failed to turn up . Good prices. Lovely polite taxi men , taxis spotless and I love the satnav showing their whereabouts on when they’re coming to pick you up. Receptionist always polite and jolly and as a regular customer I shall recommend your services to others