Sophia
A good experience all around - helpful, friendly staff.
Good service, response.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Sophia
Good service, response.
Michael
First move was great, returning move was tragic and disappointing when returning to first location, would not carry insurance offered, Better off suing if container was lost or item damaged during move.
Response from Door to Door Storage Inc.Aug 12, 2016
Thank you for taking the time to provide feedback on your move service. We at Door to Door recognize the importance of customer feedback in helping us improve, and we appreciate the opportunity to see our service through your eyes. A member of our management team has reached out to you at the number we have on file. We are committed to understand and improve our service and hope to better understand your experience.
Dana
I can't think of a better way to store your things. I don't agree with paying a monthly fee, but a $25 fee to access your pod. I understand the drop fee when you want it brought to your location. I had a few snafus in my ending of my 4 year storage with them. However they worked with me giving me longer to have my pod for longer. I fee the monthly fee is affordable, but think access to your pod at their warehouse should not be an up charge.
Desiree
I loved the whole idea of the door to door . They were very nice to my family very respectful and knowledgeable on the job and gave me a new lock with a key so I could feel that I'm keeping my stuff safe .
Deb
They were on time, they took my calls, they sent reminder emails, they took back the locks & storage containers I didn't use and I received my credit quickly, etc. I cannot say enough good things about my experience.
Samantha
Providence, RI to Los Angeles, CA. They did a great job, everything went smoothly and as promised. It was easy to add an extra month of storage in Van Nuys and easy to make arrangements to get things from the container while it was being stored. I've recommended Door to Door to friends, too bad youre not servicing Providence anymore! Only suggestion/complaint would be that I had to look very hard to find the weight limit for the crate (2000 lbs.) I think I ended up finding it burried in a pdf, not directly on the site.
KP
I will not be using this service again because the customer service at the end of the move was terrible. The beginning of the move was great. I was assigned one person who made my move into the storage units really easy. However the customer service at the end of the move was terrible. It was like they already had my money, and did not care if I was satisfied at the end. My monthly contract ended on the fifth of the month, but I could not empty the storage until the eighth. Rather than pro rating the last month to account for the three extra days I had the unit, I was told they had to charge me for the whole extra month of storage. This was frustrating, but I understood that was the policy. What really made the experience the most frustrating was the fact that both customer service representatives I spoke with had a rehearsed, false, and misleading statement to explain why they could not pro rate my rent. They informed me that the reason they do not pro rate the last month is so they could provide me with a promotion; however, after asking a few questions, I learned they do not pro rate even if you are not on a promotion. Therefore, telling me they cannot pro rate my rent because I am on a promotion is false because they actually do not pro rate at all.
Kurt
I had a pretty reasonable experience overall - first drop off was easy but I had to figure out a good location in a tight area to arrange for loading. I had several problems with the delivery end though. First, moving to a large city there are restrictions on leaving a pod overnight (not D2Ds fault but still.) Had to unload while driver waited, had to hire help and organize timing was stressful. Second, their delivery options are limited to weekdays and they charge fees, and delay for DAYS if something changes. So I spent days in my new place sleeping on the hardwood floors without any of my stuff. I might use a pod again if I were moving to a house with a driveway but I will never move into a condo in the city with anything but a moving truck.