Dooney & Bourke is a company specializing in fashion accessories, such as handbags, luggage, bracelets, watches, and briefcases, as well as a limited clothing line, which includes sweaters, shoes, jackets, and scarves.
Dooney & Bourke (dooney.com) has 109 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Christina
Long story short customer service is a joke and there is only a chat box that feeds off UPS. I’ve ordered several bags and never had an issue until today and I can’t get any help. I have told all family and friends to never order another bag charm or wallet. UPS says delivered and left a photo that I can’t view and now I’m stuck with no annswers, no money and no merchandise. But Dooney has their money so oh well right. Never again
Rebecca
Ordered a bag to be shipping abroad. The bag came in the wrong color. Customer service told me there would be no replacement and that I must be confused because white comes in different shades. I said yes it does but Yellow is not one of them. The bag was a completely different color (which they sell) and packaged as if it where white. How dumb do they think we are? After 40 years of purchasing bags and being a loyal customer I'm done.
Michael W.
I'm never going to order again from this company. Takes way too long to receive the item!!!
Mike
I bought a nice B&D bag for my wife in December on line directly from D&B. She has probably owned 25 D&B purses. I decided to wait until Valentines Day to give it to her. We celebrated early. She did not like the color so I just attempted to return the bag. Turns out their return policy is 30 days from purchase. I do not recall seeing that condition when ordering. I feel D&B is very deceptive in their advertising and their customer service is terrible. No more D&B purchases ever! Co-workers (female) will know of my experience and I hope they do not purchase either.
Ryan
I purchased two bags for Christmas presents, I have a couple of birthdays coming up and I want to get two more. I've had D&B bags for years, Coach is another favorite. The bags arrives as expected, packed very well, no issues. The Italian specialty leather is soft and on the Aligator it will soften over time. It is just so classy & sophisticated, I hesitated twice now in giving them away at all. But thats when I know my sister and daughters too will love it... the gift I'd like to have. In fact I told them, if you aren't happy with it, no worries, I love it! Well, I did not get the bags. And that makes me totally happy to see them happy too. One of the bags is more of a Rigid leather style compared to the soft leather bags they already have, but that makes them great being so different. My girls worked at Nordstrom in their earlier days and always had beautiful desirable bags. These are right on target and classy, dress up or down... you'll be happy. Check out the sales, the one of a kinds and don't forget to add any promo codes to get the best deals out there. Love this site and so will you. (Read the sizes, get out a tape measure to imagine what you'll receive)
Fifi B.
I purchased a purse for my mother. Dooney and Burke sent the wrong purse. I sent it back with the provided label. They received it January 6th, it's now Jan 28 and I'm still waiting for my money. I've called twice but this last time the agent said he would put it on high priority and send it to the resolution department. Unbelievable, it's like they're curing cancer there. It's a refund of just over $100, it's unreal to me that it takes that long to process a return, especially when it's their fault.
Kayla F.
Product never received and the worst customer service. I ordered on the 8th and it is now the 24th and I still haven’t received it. UPS said there’s an issue with the label according to them. It keep going back and forth between three different cities. They can’t hold for pickup because Dooney doesn’t allow pickups they say. I’ve emailed numerous times and no response. There’s never a live agent for me to talk to. So how am I supposed to get my product or refund?
Corinne W.
I ordered a Florentine Hobo 26 online when I was in the US last August. The handle was MUCH shorter than in the photo and there is zero adjustment. I could also barely get my hand inside the bag to put my wallet in or take my wallet out. I applied for a return/refund with no issue whatsoever. The refund was in my account in 5 days so no problem there. The problem I have is the handles are always shorter than pictured - wouldn't be able to get your arm through it, especially if you are wearing a heavy sweater or winter coat. A few of the bags don't open wide enough to get your hand inside and pull items out. Instead of them having the zipper extend beyond the bag it stops right at the end even though there is about 2 extra inches of usable space to open the bag wider. I also agree with one statement that said the straps are too thin for the weight of the bags... and they are weighty. As far as quality I'm happy with it. I would just say check the measurements carefully and measure it up to any other bag you have. The Florentine, Penrose and Lucca satchels will all have more handle room once the bag softens and you can get the "smile" down to a reasonable place because until that happens, the handle/s will always be way too short. I have to say any flaws in design are created by the men who design these bags. They need to collaborate with real women so we can have bags that are stylish, practical and easy to use.
