Dooney & BourkeReviews of dooney.com

Charged shipping despite being offered free shipping. I emailed three separate times and also called customer service without success over the holidays. When I was able to finally get through to customer service, customer service was rude and unwilling to fix their error. They said it’d been a month- I ordered on December 2 and followed up with an email immediately when I recognized the error on my receipt. I did not receive the items until Dec. 12. I called again today on Dec. 29th. Poor customer service and subpar quality product. Think twice before ordering- it is a company unwilling to stand behind their product or their advertising.

I have always made purchases from Dooney website but this most recent purchases was a Nightmare & my last purchases for sure. My order from November 2025 it says package was delivered unfortunately it was stolen from my front porch, I chatted with a chatbot multiple times reporting the issue also called and spoke with a live person so many times a month later after all the round around Dooney still is not willing to resolve this issue amicably, no Replacement or refunds they say. Im extremely disappointed as a customer I've never been in this situation now im left with paying a total of $351 for items I don't have, Dooney & Bourke is now a scam company with horrible customer service.

Buyer beware!!! I always liked Dooney and Bourke purses. I purchased a Pebble Grain small Lexington purse in steel blue on 11/9/25. I received it on 11/13/25. Although a lovely purse, it had a distinct defect.. a number of visible creases in only one spot on the top of the back of the purse. I contacted Dooney…I was willing to exchange this for another purse but they said I would be charged another $10.17 shipping fee for another one. They were unwilling to refund me the original $10.17 shipping fee. They said if I provided photos and they agreed it was defective that they would credit me the return shipping fee. They did credit the return shipping fee, however, I am still out $10.17 with nothing to show for it. I filed a dispute with my credit card company but they told my credit card company that “this is our policy.” This is a very poor policy… if a customer receives a defective item the company should eat the shipping charge. I am going to be filing with the Better Business Bureau. It’s not a lot of money…it’s the principal!

I like Dooney and Bourke bags a lot. However, I would try to avoid ordering from their own websites (both Dooney and I love Dooney) for multiple reasons. 1. The sites themselves are nightmares, take forever to load ALL THE TIME! 2. They charge shipping now, it was free ship at a certain amount, this would be no big deal if the following issues don't exist! 3. There are always some kinds of imperfections in their bags, I say half of the time you might want to return for one reason or another. 4. Their return service or should I say their return no service is horrible. You cannot exchange; you can only return and pay for the shipping yourself even when it is their fault due to defects in items. So if you grab a bargain on sale but have to return, they won't offer exchange or honor the price you paid to reorder the same item 5. Seems like recently they finally put measurements on their items there. Before many things had no measurements, and if there were, the measurements are ALWAYS wrong. Now I am not sure if I still believe their updated website measurements 6. Customer service is none They change their prices too often and I am tempted to order from their sites sometimes, but NO NAH NONE NOPE!! I am shocked as a brand like that, they have too many issues as stated. Other similar brands like Kate Spade, the service is wonderful and their products seldom contain imperfections like Dooney's.

Customer service is a nightmare. I paid for a bag that was lost and have called a number of times only to get the runaround. They even suggested I go door to door asking the neighbors if they have my bag! It clearly says on tracking it wasn’t delivered. This company has gone downhill hill and I won’t be ordering from them again!

I don’t wanna even give them one star this company is scam. I ordered it back. I open the package. I did not like the bag. I called the customer service. I said I didn’t like the bag. I need to return the bag so customer service. Send me the return label so I was waiting for my refund refund back so I pay 456 and $.80 and when I Receive the refund back $436 so they kept my $20 for no reason just to return New back which is I don’t like it so this is ridiculous. I never heard this policy and the customer service did not even tell me that this is ridiculous. This company is really scam. They making money. Also when I called to speak to the manager, the manager say oh I cannot do anything like how come you cannot do anything your customer service is unprofessional not telling me anything. There is a charge for return label. Otherwise I can go to the store and return it please don’t order from this company. They’re scam. I never heard any brand charge. Return label. This is a shitty brand charging return label.

Welcome code stated 20%off orders, this is false. I called customer service and it’s only for certain items, it took off 9.00 for the wallet in my cart. I had other purses and it didn’t take off anything.

The bag that I received was beautiful but it went on an aggressive sale soon after receiving it. The customer service was very poor when handling my request for a price adjustment or even a credit toward my next purchase. Customer service is just as important as receiving a quality product. Unfortunately this will be my last purchase with Dooney due to this experience. One rep told me that they don't do them at all while another told me that they do but within a certain timeframe. This does not give me confidence that they're telling me the truth.