DonnerdealReviews of donnerdeal.com

By far the most disgusting company I have ever dealt with. They lie (Repeatedly), they refuse to send me the item I have ordered. I've been going round in circles with them for over 2 months now, and still have not received the item I have paid for. I ordered some speakers, which they sent. The delivery company confirmed the delivery lost as I never received it. So far, okay, these things can happen. So I asked for a second pair to be sent. As the price of the speakers has gone up since I purchased them, they tell me I will have to pay for the difference. I tell them that this isn't a new pair I'm ordering, but a replacement for the pair that was lost in transit. They agree but then tell me the item is out of stock so I can have another set but will have to pay the difference. The website says that have around 80 in stock. They claim there is something wrong with the inventory system so they can't send them to me. I ask to be sent the same model in white. They say that's a different model so I'll have to pay the difference. Clearly they are doing everything they can to make me cancel my order as the speakers were purchased for £25 whilst now they are charging £60 for them. That wouldn't be such an issue if I hadn't read all the 1-star reviews here saying how it's almost impossible to get a refund form them. So, as it stands, they have my money, won't send me the product that I know they have in stock, and getting a refund seems like won't happen either.

Item never arrived. Customer services not helpful. Have been chasing for 3 months. Now January hopefully the refund will arrive in time for next Christmas.

If I could give 0 stars I would! The worst customer experience I’ve ever had. I’m still waiting after 3months for a refund on a child’s violin. The customer service team seem separate to the actual business and therefore just make promises that don’t happen. I’ve had to chase for updates each time and still the refund hasn’t come. Absolutely appalling. Additionally the products are poor quality. Don’t waste your money- buy elsewhere! Edited, further to the response below… the problem is not that the donner customer service don’t reply, they do and quickly, they promise the issue will be resolved and then nothing happens. Eventually after numerous emails and threatening with legal action, over 3months later the refund has been issued.

The merchandise is adequate for a tonedeaf novice. Customer service sucks and they apparently don’t live up to their return policy. No phone number, just an email. I have been trying for the last 2 weeks to return a defective product that was broken due to inadequate packaging. Buy from somewhere else and save yourself the hassle.

My husband bought a guitar that came damaged, sent images, but had issues being able to send a video. They eventually got past this and were working toward a return then they demanded a video again. This return process has been a month or more and i feel like they are just trying to get beyond the return date which is absolutely shady. This company will only email and not make a phone call to anyone. I would not waste my time with them because any issues you have will be taken as a joke. It is beyond frustrating attempting to work with these people and we are stuck with a broken guitar and no way to return it. They will not provide an address for a return even if we provided shipping for the guitar. We are back to square one after a month and it is beyond frustrating

DO NOT TRUST! Still waiting for over £300 refund (2months) because they advertised a piano as in stock but then stated not available. I actually wonder if it sells anything at all and is not just a scam

Well: I wrote this review here and got a reaction. I was told I could get a guitar from the German stock and get a refund of 10 pounds. I was glad with the news, asked them to send me the guitar from Germany and give the 10 pounds to charity. And what happens? Again nothing. No communication. I know these are the holidays, but a firm that wants to be on the worldmarket should keep in contact. I'm very disappointed again and will try to get my money back.

We ordered an electric piano for our 10 year old daughter for Christmas. Received the order in a timely fashion, but the box had sustained pretty significant damage in shipping. Upon our daughter opening her gift on Christmas morning we discovered the piano had also suffered pretty significant damage. I promptly emailed explaining and attached pictures of the damage and received a quick response. Unfortunately their solution was to offer me 10% of what I paid to keep a piano that may as well just be a large piece of garbage. When I emailed back to say that was an unsatisfactory solution, they offered me 20% of what I paid. I responded again to tel them this was their problem to solve and that I would not accept anything but a replacement or a full refund, their responses quickly stopped. Waiting now for any kind of update...