Done.Reviews of donefirst.com

Had ONE appointment. Was happy with the initial experience. My provider seemed nice and prescribed my medication. I've never been on the medication before and was told I'd be scheduled with a follow-up appointment to adjust my medication dosage as needed. Messaged 2-3 times asking for medication adjustment. Got a response telling me to schedule an appointment. Okay, no problem...other than the fact that it was 2 months out. Then, I messaged them to let them know that 2 months was kind of long, and I couldn't wait. Im paying like $70 a month for the medication that needs to be adjusted. And the whole "unlimited calls with your provider" or whatever doesn't exist. They didn't care about the $210 I would lose waiting for them. Still scheduled me 2 months out. Whatever. I had to change the day because it was on a date that didn't work for me. Then, I received a notification that my provider was just so booked that they had to cancel my appointment and never reschedule. Did they still charge my card on time every month? you bet! I have since canceled but I am curious to see if I will be charged again on 1.6.23. If so, I will be updating my review. Please do not waste your money to be ignored.

Absolutely horrible! Initial appointment went smooth, pharmacy had my medication next day. Was told to message a few days before I was due for a refill.. that was December 16th. Still nothing. Several calls and messages that are sometimes responded to by lame excuses. Do not recommend The only thing good about this company is Alpha! She tried her very best to remedy the situation!

The company’s professional, honesty, and responsiveness disappeared after three treatments on/about 20 November. When the pharmacist questioned my clinician about his credentials he quickly withdrew the prescription, would not return her calls or respond to my request for a visit. During further research I found that the support staff is simply a call center in California and the clinicians rotate phone numbers across the eastern sea board.

Communication is bad and very slow. Always took a long time to get a refill and was always without medicine when it was time for a renewal. They will charge you a monthly fee like clockwork, but not very good at anything else. I would recommend going to an in-office doctor and stay away from Done. My experience with Done was stressful, time consuming, costly and a waste of my time.

I requested a refill 5 days ago and still have not heard back regarding my medicine. It is difficult to be without your medication and even more difficult dealing with the uncertainty. There are some very kind and willing to be helpful CS representatives who do try and help but they're not the ones writing prescriptions. I've had to go without every single time I've gotten a refill from Done and it's very frustrating. I did very much like my provider but I haven't been able to connect with her since. It's a mixed bag, some kind and helpful people but no results.

I have been Done since April. My initial provider left the company right after my consultation. From May through August was a nightmare could not get Scripps filled had to call multiple times all it did was raise your blood pressure and cause more anxiety. Now I sit here on December 30. On my last day medication only to get. A message that you’re not a good fit and we’re going to cancel your membership. Thank you. Then you call and speak to customer service and they have no answers for you. Nobody knows what’s going on. After speaking to someone they say the doctor put me under review because I was getting my Scripps to early mind you I was getting them two days before I ran out. This company is a joke all they care about is taking your money. They don’t care about the patient at all. Do not waste your time or your money.!!!!! Since I have left this review, I have been contacted by the company. They want to know what they can do to make things better. The problem is no one knows what is going on. They have no timeframe of when they can fix their issues. All they wanna do is try to save face!! I must reiterate, DO NOT USE THIS COMPANY THEIR SERVICE IS FOR THEIR POCKETS TO BENEFIT NOT TO HELP YOU WITH YOUR MEDICAL NEEDS!!!!

Update to the update of the last update. Another month goes by and the poor service continues. A week late sending my prescription (still no word on when it will be sent in). No help from the support team. We’ll see how long this one takes. Read below for past months experiences. Update to my last update. Just figured I’d throw it out there that still haven’t got my refill. Nothing but the continued messages from “support” stating that they have a team working tirelessly to resolve my issue (I literally just need my prescription sent to the pharmacy) which takes all of 5 minutes at most. Based on all the negative reviews below I’m starting to just think I’m being scammed at this point. Update: Done responded to my review and gave my following month free (this month). All for nothing really though since I have run into the same issue. 5 days since my renewal request and still no idea when the refill will come regardless of the correspondence with the “support team”. Pasted last months review below. Oct 24, 2022 Painful to deal with. I have used the service for a long period of time. Endless issues. Most recently I sent my prescription in, 4 days passed by (they claim it takes up to 3 days) and my prescription was never sent to the pharmacy. Woke up day 5 to my subscription to the service being cancelled by DONE. Just poor service and slow follow up when errors occur. Will update if they decide to get back to me in a reasonable time but based on past experiences that’s a long shot. Date of experience: October 22, 2022 Date of experience: November 22, 2022 Edit Delete Share Reply from Done. Updated 2 days ago Thank you for bringing this to our attention. We will be contacting you to follow up - please reply back to our request for your information.

You will suffer more than the treatment benefits you are looking for. The headaches and anger is really not worth the time. Avoid this company as you will not be getting your money back once you make any payment.