Done.Reviews of donefirst.com

It has now been 6 weeks of trying to get my prescription filled. Previously, the only issue I ever had was trying to schedule time with my provider. I had to schedule months in advance because she was always booked. No big deal, I managed. Then in October, my provider told me that since CVS wouldn’t fill prescriptions from Done anymore, I needed to find a new pharmacy. The cost tripled. So I submitted a message to switch pharmacies. Never heard back. Made an appt for early Jan. Bit the bullet and paid $$$ for my meds at Walgreens. The pharmacist said they nearly declined filling the prescription because it came from out of state. I send another message to Done asking to change my pharmacy. I send another. And another. I keep getting the same automated response via email. Appointment day creeps closer- I figure okay, I’ll just ride out the 1 week without meds until I can speak to my provider and get this sorted out. 1hr before my appointment I receive a text saying my appointments been cancelled due to an emergency. I click the reschedule link and it says my provider’s schedule is full. I contact support again. Nothing. And again. Nothing. Weeks go by. I schedule time with support to call. Which is pretty damn crazy after countless emails that not a single person could respond yet they’re still accepting phone appointments? Theyre still charging me the monthly fee, but completely neglecting to care for their patient. Finally get someone on the phone and they inform me the reason I haven’t heard from anyone is because my provider RESIGNED and no one notified me! They continued to charge me knowing that I couldn’t receive care and didn’t bother to let me know?! Clearly they don’t care for their patients. It has been WEEKS and I still haven’t been assigned a new provider or given an appointment. I have had to schedule EVERY communication with them because they never follow up to provide info, even when I specifically have requested it. Today I had another call that I had to schedule and was told that my prescription was sent to a 3rd pharmacy (after the other two declined filling the prescription) and when I called the pharmacy to confirm they could not find a prescription under my name. I am tired of having to schedule an appt online to speak to anyone because they fail to communicate with their patients and provide the BASIC level of service promised. To top it all off, this morning’s phone call was with a support rep that had a rooster crowing in the background the entire time we were talking. Wish I were joking. I wish I had a better alternative. Instead, I’ll just write this review in the hopes that someone who thinks about trying Done thinks twice before subjecting themselves to this. This is NOT how a company who claims to care about folks with ADHD should be treating their patients.

Honestly not sure how this company is legal. They are incompetent to the point of being dangerous. My first appt went well and I was able to get my diagnosis and meds. I didn’t hear from my clinician a single time after that and had to harass customer service every day, twice a day, for a week to refill my prescription. My second prescription came through on time. They are causing undue stress to people who are already extremely stressed. I have absolutely no idea how they’re still in business/ not being sued like crazy. So irresponsible. They called me immediately after I posted this review and offered a refund for some portion of my services but I had already cancelled my subscription. They should consider proactively giving the same attention to clients seeking care before they feel frustrated and abandoned.

Done is terrible. I switched over to Done because I thought it would be easier to receive treatment. They prescribed the medication my previous provider, however Walgreens in my area told me they could not fill my prescription because it came from San Francisco and I am in Los Angeles. Walgreens told me that if I wanted my prescription, it would have to come from a provider in my area. Surely Done should be aware of such policy. I notified my clinician as well as their customer support, 31 days later they have not provided a clear resolution. I paid for the initial consult, and they are withdrawing payment again tonight without having afforded m treatment.

After disputing a revolving charge in November 2022, I believed the issue was successfully resolved. However, I am STILL BEING CHARGED IN DECEMBER 2022 AND JANUARY 2023. How do I get rid of you people??? I was assured this was no longer a problem!!! The link you provided leads to your website. It does not provide a way to request help.

Signed up for a consult, showed up on time, provider didn't show up. I sat in a zoom waiting room for 25 min taking screen shots to prove that I was there and the provider was not. I immediately requested a refund. Over an hour later the provider called and left a VM stating technical issues and gave me a local number to call him back at. Less than 10 min after that I received another call from support, stating they looked into my claim that the provider didn't show and said my profile had been updated by the provider and showed the consult had been completed and I had been diagnosed. I also have this voicemail. How can I be diagnosed if I never spoke to a medical provider? I have since been enrolled in the monthly subscription program, something that should only happen after a consultation. My profile also shows that I can't renew my prescription for another 26 days, yet I have no prescription. The next day I received an email response to my refund request offering to reschedule my consultation. One person on their support team is claiming I did complete a consultation while another is offering to reschedule my consultation? They can't even keep their own story straight!

I took the assessment and then was setup for an appointment for a few weeks later. The dr never showed up. Then was put with another dr for a few weeks later. That Dr was rude and even laughed at me at one point. Then I was trying to follow her directions and get the records from my previous Dr, my done Dr wouldn’t help and wouldn’t follow the directions I received from my previous Dr to get said records. I would message in and my Dr wouldn’t respond or address my issue for 3-4 weeks. Then when she would respond, it was to tell me how I was doing things wrong. When all I was doing was following her instructions. Done also would schedule appointments without me agreeing to them, and charge me for appointments that I never had. Then would take forever to give me my money back. All in all I’ve never had such a bad experience with Drs or a “wellness” company, as I did with Done. My mental health was worse after dealing with such an unprofessional Dr and company. I would go anywhere else and not waste your time and money with this company.

So I signed up and of course the company was quick to take my initial fee they did set me up with a psychiatrist who didn't seem very thorough he claimed he was going to submit a prescription which I never received upon repeated attempts to try and find out how to acquire my prescription I received no response at this point I have requested to cancel my subscription but haven't gotten a response good luck to me I hope I get my cancellation to go through and they don't keep charging me

The worst service ever. Doctors don’t respond, customer service runs you in circles, and you never get what you need when you need it. ADHD medication is so critical to daily functioning for so many people and done truly doesn’t care at all