Done.Reviews of donefirst.com

This company is INSANE. If you're tempted to try the $10, $20 or $XX special you see an ad for, TRY to get them on the phone before you enter your credit card number -- it's impossible. Their pricing and advertising is simply deceptive. I fell for their social media ad trick with the loud millennial girl squawking about her life and I was like: "ok, cool. $10 to find out more about this is fine. That's not a commitment" HUGE mistake! After filling out their quick rapid fire questionnaire, I was met with the $10 payment for my first appointment. Will this be the intake? will they tell me about the process? Will they let me know if my insurance covers anything if I decide to proceed? NO! I was immediately charged $199 for my appointment because it was the next day. THEY CHARGE $199 FOR THE FIRST APPOINTMENT. I went through the process again with another email address and below the fold it tells you "we charge the remaining $189 48 hours before your appointment. W/T/F is that all about? I didn't even have 48 hours before between booking the appointment! And why lure me in with the $10 if you're going to charge me $189? Just be upfront about it! Here's the deal: THERE IS NO WAY TO GET IN TOUCH WITH ANYONE. No billing department, no customer service, NOTHING. When you call any of their numbers, a robot blows through a URL you will not be able to hear or type out. I tried it .. .7x. I received an email from them after booking the appointment full of typos and a broken URL, but never did I receive an email saying I was charged the $199! The company is either a scam, or like the healthcare version of FTX. They are preying on peoples' mental health for a quick buck with terms that rival a Scientology contract. Add me to the CLASS ACTION LAWSUIT. My bank is currently working on a dispute for the transaction. Not once did they send me a billing confirmation or any explanation for the charge. I can't believe this company has been getting away with this. They truly need to pull all of their ads and be fined.

This is a scam. Shes not a real doctor, shes a con artist. She will pretend to send the adderall to your pharmacy just so you will make another $200 appointment thinking it worked then you will get texts saying "this pharmacy doesn't accept telehealth" and she will say the same thing for the next 10 pharmacies you give her then she will ghost on you and block you. This is to manipulate you into thinking it's your "bad luck" or inability to find a pharmacy however the reality is she cannot even prescribe adderall or any medication because she is not a real doctor and that's why you can't pick it up from any pharmacy. A real doctor would never contact you through FaceTime or zoom, they use special doctors platforms like doxy.me and they accept insurance. And the same girl in all these videos is the fake doctor. This is not even a company. It's one person pretending to be different people.

There is no phone number to contact support and the support team takes days to respond to any email despite saying they have a 24 hour response time. There is no sense of urgency or empathy when a patient is running into issues. There were multiple times that I went without medication for weeks due to slow responses from the support team. Edit: I was never able to find a customer support phone number during the 6 months I subscribed. Additionally, I requested via email that someone from the support team call me to resolve my issues but never received a single call. Within 24 hours following the posting of this review, a member from Done’s support team has contacted me multiple times in an attempt to resolve my issues and helped me to receive a full refund for one month’s subscription. This company cared more about a negative review online than they ever did about the treatment I received as a member/patient.

When I initially began with Done, it went well. It was what I needed at the time. I had no problems with my providers. The problem began with my local pharmacies refusing to fill prescriptions from Done First. I had to cancel and switch providers (my PCP) so I could continue my prescription. Before I could cancel, Done charged my bank over 8 times in one month. There is no available customer service phone number to call *red flag*. I was able to resolve and proceed to cancel and thought everything was done. Wrong. I have since been charged every month since then. We filed a dispute with the credit card. Done rejected the dispute. When I was able to get in touch with customer service, they even acknowledged that they saw where I had cancelled and that the refund would be issued. So we cancelled the dispute and tried to proceed with getting the refund. Wrong. I have been getting the run around via e-mails that just talk in circles. They literally make no sense. I am hoping that the last e-mail will inspire them to KINDLY and quickly issue the refund. This has been such a headache. I am still waiting on the refund as we are out roughly $400.

They don't/rarely respond to messages sent. They give the 72 hour window for a response time but I have been waiting about 9/10 days for a response.

It’s no surprise to see all the one star reviews here. This company has deplorable customer service and forces their patients to work twice as hard as their teams are willing to.

Took my money for the initial consultation and provider did not show to scheduled meeting. Customer service number does not work and no response from support email. I'm starting to think this company is a scam. I would just like to have my money back.

It’s been almost 2 weeks, completely ghosted by my provider and by the support line. No one will reply, the 2 times I’ve gotten a response it’s basically just talking in circles. For about the first 5 months I have zero complaints and now every month it’s time to have my prescription refilled and it seems to be more and more difficult each time. This time to the point of being abandoned by my provider and having $80 basically stolen from me each month.