Done.Reviews of donefirst.com

Even after begging me via txt to remove my previous negative reviews for the abysmal customer service, I'm once again weeks out of medication with no refill sent to my pharmacy. I was told to update my pharmacy when I originally requested the refill and after was told "They would look into it". Look into what? The fact I've requesting an appointment since OCTOBER and haven't spoken to ANY PHYSICIAN since SEPTEMBER. UNACCEPTABLE

Would give 0 stars if I could. Extremely inappropriate, quite frankly, illegal things said by the PMHNP I saw that could warrant legal action. Impossible to get ahold of anyone through emails or calls (I'm sure the company will try to save face and respond to this post like the ones below it suggesting use of their urgent line on the website, but that's a scam too as you will still not get ahold of them while they take your money). Scammed out of $280 in one month. Please stay away, there are countless other options where you can get affordable treatment from professionals and not grifters/con artists.

After two years of monthly membership with this telehealth service for my ADHD medication management, I have encountered my second lapse in clinician coverage and medication. Beyond that, the 24/7 support they claim to offer has never been 24/7. At this point, they have stopped responding to anything. To make anxiety even worse after a month of unexpected ghosting by this company and no meds, they have removed the membership cancellation option from the account portal! All their information states it is as simple as logging in and selecting to deactivate your membership which is now not possible! I guess I have to cancel the card they have been charging so they have nothing to charge! Hardly the patient centric culture their medical board professes them to be. I cannot express how horrible and emotionally draining this has made me.

Complete scam, my experience was as follows: pay $200 for a consultation, wait two weeks for them to get my medication delivered to my pharmacy, it was sent to a pharmacy an hour away, fight 3 days for a refund which at this time has not happened while they tell me “my pharmacy” has the prescription. They picked a random pharmacy that I did not ask for, never changed it during the first week when I reached out about the error, and are dragging their feet on the refund. All around terrible experience. 0 stars if I could. Save yourself the headache and look elsewhere.

This is now a scam. I have been charged for 4 months and not received any service. I emailed the at least 5 times and tried scheduling appointments. I haven't received a prescription in months and my doctor is mia.

Prescription halved. Impossible to get filled. Bounced around practitioners. Indian call center. No longer feel cared for. Seeking help locally.

This went from a great service to a scam. I reviewed Done 2 years ago and am back to tell everyone to RUN AWAY. I have been charged for several months and not received any service. I email time after time and they never respond. When I call they claim they will reimburse me or handle the situation and I just continue to see charges on my card. I have received 1 prescription in 7 months. Avoid using Done, they will not help you, they will just take all of your money.

Don’t waste your time and money. I initially subscribed about 9 months ago. Got shuffled around to 3 providers over that period without an explanation. Most recently I have been unable to get my prescription filled from over 4 months ago. Initially I thought it was the adderall shortage however after calling my pharmacy multiple times they finally said they’re not filling prescriptions from a non-local provider. Fine I don’t have to use that pharmacy however when asking done for help, they can’t provide me with the name of any pharmacy in my area (a major US city) that they know will accept their prescription. Instead they listed out all major pharmacies that they can’t use!?! The whole point of this service is to get a prescription as the “therapy” provided is extremely minimal at best if not an irrelevant questionnaire as to your medical history not behavioral. In this case you’re likely not getting support nor a filled prescription from done. Stay away unless you like throwing money out the window.