Done.Reviews of donefirst.com

I agree with the previous reviewer. These guys are a complete fraud. You sign up for an appointment and then they cancel it 10 minutes prior with no advance notice or reason. If you try to get customer service they just lead you right back to the portal to schedule another appointment. And they don't "participate" with about half the pharmacies in the United States. You should be asking questions about why a medical provider cares whether you use CVS or Walgreens. Either money is being kicked back by the pharmacy chain or the pharmacy chain suspects fraud and refuses to do fills for them. On Sept. 16, 2022 the Wall Street Journal reported that "U.S. Drug Enforcement Administration agents have questioned people about telehealth company Done Global Inc.’s practices for prescribing controlled substances, according to documents reviewed by The Wall Street Journal and people familiar with the inquiries." And if you complain, all they do is send you a link to their "urgent care team" so that you can spend even more of your day chasing them down instead of having them call or e-mail you about the issue. Finally, they call you offering half off your first session, but make no promises of stopping your credit card billing. Eventually, they refund your money, but will hound you endlessly about any review you make about their service.

Complete Fraud! They lie about their scheduling charge you $10 and then send you an email before the meeting stating you will be charged $189 for an appointment with no clear way to cancel. They are currently under federal investigation, I wish I would have known before scheduling a call. I refuse to stop; either give me my $189 back, or I will not rest until everyone knows and it is returned. Shame on you for taking advantage of people with ADHD.

Original post: This place is a scam. The initial appointment with the practitioner was great. I felt heard and understood. However, I had my appointment a week ago and have yet to receive any medications that they were supposed to send in. Customer service keeps saying ‘give it 24 hours’ but that’s been 7 days of ‘24 hours’. Update: After 9 days of 0 communication, my prescription was called in and customer service reached out almost daily for a week to see how I was feeling and if I needed anything and the practitioner also reached out. I hope the follow up and refills aren’t as complicated. Stay tuned! 3/1 update. I’ve been trying for 2 weeks to get a follow up appointment with no luck. I have a little over a week of meds left and seriously have 0 faith in this company.

This USE to be a good system and company. It use to take care of people and their needs. For the past 6 months, it has gotten worse and worse. I have requested appointment after appointment. Refill and messages are no longer filled and answered at all. My friend who I suggested this to, now can not get her ADHD medications because 3 month LATER they finally filled the requested meds. Due to breech of contract. It is not even her fault or nor she is a patient of theirs. STAY AWAY

This is not as trustworthy company and I hate to use the word Scam, but that is what it seems like. They charged me for a consult, but do not have me as an active user. I did have a telehealth call with a provider, MaryAnn Esapa. She promised that she would send in my prescription and still has not 9 days later! The "Customer service" department is giving me the run around and have promised to refund my money, but I have yet to see the refund. DO NOT RECOMMEND!!

After $279 and two weeks post-appointment, I have yet to be given a solution for filling a prescription. There is no phone number to call, my online chat feature has been disabled, and they are not returning my requests. I will be contacting the licensing board of the provider they set me up with next. Also, the link they provide to the negative reviews here does not work. There is no way to “reply” either

As you can see by every review, Done does not actually have any administrative or medical capabilities to see or repsond to patients, let alone write and fill prescriptions. I have requested my medical records so that I can go to a doctor, if they are not sent to me by EOD 03FEB2023, I will file as "services not rendered" at my financial institution and block them from charging any additional fees. This is a scam through and through and the automatic "send us a message" response is even more irritating since the problem is lack of contact and transparency to begin with. I have no doubt that the entire site will be dissolved by the end of Q1.

I sent in my script renewal in December of 2022 and they still will not send it to the pharmacy. It’s now February of 2023. I’ve emailed them once a week since December and they have since stopped replying.