Done.Reviews of donefirst.com

My experience is the same as many you will read here. After requesting a renewal for my prescription, nothing happened. After waiting almost a week, I sent a followup message and got no response. My provider's schedule is full so an appointment cannot be booked. I scheduled a call with the support staff and was told the provider made a mistake and didn't complete the renewal process and was assured this would be escalated and taken care of. However all that has happened since is I received a message saying my provider would review my request and respond within three business days. Looks like I will continue to be out of medication for many days, if it is ever refilled at all. I do not recommend Done.

I’ve been using Done for awhile now. I originally switched from my local provider because I liked the idea of not needing to go into an office, and I liked the “ease/worry-free” that they promote. Rescheduling with My doctor meant waiting 4-6weeks, and that was frustrating. I can say with Done, the ease/worry free is not accurate and very misleading. There have been maybe 2 months where there wasn’t an issue. I’ve had to switch pharmacies several times because my doctor keeps getting flagged (not a good sign). I’ve had instances where the doctor just doesn’t send the rx and won’t communicate the reason because they just want your monthly fee. It’s usually because they’re having serious issues and don’t want you to leave. I’ve wanted to cancel many times, but it feels almost like a trap. You pay a big fee up front and they tell you that you will have to pay it again if you sign back up, also going anywhere else I will have to pay a higher amount each visit. With the amount of delays I’ve experienced over the course of using Done, I would say I’ve paid for about two maybe three months without treatment just because each month there could be a week delay, or a couple days, or several weeks and it all adds up. Bottom line, misleading, prob won’t be around much longer so I’d warn caution on investing in this company.

Last Month my refill was 2 weeks late. TWO WEEKS. This does NOT factor medication shortage. This month? Im at 7 business days (they say 3 business days) and counting. For a service that i pay for…..to avoid the headache of the Dr. Office…..not acceptable. Will likley be cancelling.

WARNING!! Even after a refund you worked months for, They will reverse it!!!!!!! And then come on here and dispute your review as non genuine and fraudulent, forcing trustpilot to ask for documentation. No Access to Medical Records No phone numbers No support forms that allow to request medical records No time frames of when they will contact me to get my records emailed to me Why won’t they allow me to see my diagnosis record so that my new primary care physician can update my records?? They are demanding that I have that, this is very serious that I’m unable to give my doctor what they are requesting. I look like an idiot that I can’t contact the place that prescribes my regulated medication. What am I supposed to do?!?!? What kind of medical practice doesn’t have a phone number??? Why can’t I get in touch with these people for patient records during normal business hours?? What is happening??

I paid $200 for my appointment, met with my doctor who was a lovely man, and then received a notice that he had sent my prescription to the pharmacy. The pharmacy states that they have not received it, in a time-sensitive issue I am not able to get any answers. As a part of my membership is to receive "24/7" support yet it takes "72 hours" for someone to get back to me??? I feel ripped off and not supported, definitely will be taking my business to someone more reputable.

As a patient that has continued my monthly membership payments for the seven months that i was unable to take the medication prescribed to me — and given this company THOUSANDS of dollars in general; the very first time that I requested urgent assistance that would only have taken less than five minutes to correct an error ( made by my doctor), they blew me off, ignored me, and made me wait for over another month just to get the correct meds, which left me completely out for all that time — instead of just helping me after all this time that I’ve been a patient. Why am i being charged for service for ANOTHER month for literally receiving ZERO SERVICES or MEDS??? It’s incredibly wrong in every way imaginable.

My appointment scheduled for 11:00 today never happened. After several failed attempts to connect to the zoom link provided, I called the number provided only to be able to leave a voicemail. I sent an email to the address provided to explain that I was receiving an error code 1001 each time I tried connecting to Zoom. I am extremely confused and even more frustrated at the fact that I’ve paid almost $200 up front and I’ve received no consultation or direct communication from anyone at DoneFirst. Then when trying to log into the website, there’s no other information provided on how to reschedule or anything. What is really going on ? Because I feel like I’ve been scammed out of $199. I expected to do the consultation and receive my prescription but doesn’t look like that’s going to happen. This will not be the last review left, unless something is done to resolve my issues.

Created an account. Waited a week for an appointment. Zoom doesn’t work (error 1001) contacted support via phone. Phone support goes to voicemail and requests that you make an appointment for them. Emailed support and they say 24 hours turn around. No phone call from psychiatrist. I’ve requested service stop and account deletion with a refund. We will see how it goes.