Done.Reviews of donefirst.com

Terrible. Would give them 0 stars if possible. I signed up for their service in late 2021. Received prescriptions for 3 months, and then stopped and never received anything again. They basically stopped the service. However, I just realized they continued charging my HSA account for a whole year! Contacted them to request a refund more than 2 weeks ago. The only answer they always give me is "This has been coordinated with our billing team and sends another follow-up today. I will get back to you once they have provided me with an update" (already told me the same 3 times with no resolution). For a company that is supposed to be digital-first, it's surprising that they don't have any records showing them that they were charging me without providing any service. Please, do yourself a favor, and do not use their service.

This place is the worst company I have ever dealt with in any facet. They have over charged me multiple months. They always seem to charge on time, but then it becomes a 2-4 week battle to get ahold of anyone. They never return their emails within 3 days, they really never respond at all. The only way I have found to get a response is to pretend like I’m a new customer, then they call you immediately. This company really should be looked into and shut down by the state. It is not like I am asking for much, either what they told me they were sending in weeks ago to the pharmacist but never did, or all I would really like at this point is my money back, but I can not get one person in the company to speak to me. I would avoid them at all costs. There really needs to be a class action lawsuit and the state of California needs to shut them down. This is not a one time issue, this is a constant issue every month since September. DO NOT DO BUSINESS WITH THEM OR YOU WILL REGRET IT!

I'd give them 0 stars if possible. First off, they don't properly check pharmacies to see if they accept Done so you can wind up driving over only to be turned away and when you let Done know you have to wait another 3 days to get a response if you're lucky. Completely disorganized and incompetent system.

Definitely a scam. Pharmacist refused to fill the prescription. She looked at the Dr name and location and would not fill it. Done First has only refunded $138 of the $199 I paid them. Stay away from this place.

This company is a scam. I was able to get my first prescription. Since then, they haven’t responded to emails or requests through their website. They won’t refund my money. It’s an outright scam - you’d be better off throwing your money outright than letting people like this have it. Everyone involved with this company should be ashamed of themselves- including the providers.

They told me there was a provider in my area. Took my 10.00 deposit then canceled my appointment because they couldn’t see me . I asked for the deposit back and they said it was non-refundable. How many 10.00 deposits have they taken without seeing people?

I just signed up yesterday and it said that my first visit was only going to be $10 and then I was charged $199 after that then I again was charged $125 and I have not even had a visit yet! I tried calling them with no luck getting through. I am very upset and I do not agree to these charges! I will do everything to dispute them!

Look at all the negative reviews! Look at the responses from this company. The responses are generic and my guess is that nothing has or will be done. If I could give zero stars I would; even one star is too liberal. I have attempted to get my medical records for two weeks, records to which I am legally entitled. I've called, I've emailed, I've faxed (which doesn't go through because the line is always busy), nothing but crickets. This company prays on those of us who are afflicted with ADHD, vulnerable people who are desperate for any help to manage their disability. I'll certainly be reporting them to the BBB and the California Medical Oversight Board. These people should not be in business and the board certifications of the doctors appearing on their web page should be revoked. They have no business treating people online. Your reply doesn’t help me at all. I needed my medical records yesterday. Clicking on your link provides an appointment for Monday. You’ve had two weeks to provide me my medical records. I sent you an email today asking once again for my records by the end of business today. No response. Your interaction with me and all of the other people who have submitted reviews shows a total disregard for patient care.