Done.Reviews of donefirst.com

DONE has not filled a prescription for me since Nov 2022. Apparently my provider quit and they have not provided proper notice or a referral. They have charged me for services they have not provided. I found a med provider in my city that can take me as a patient immediately. The first step is sending her my medical records. I requested them from DONE. They are going to charge me for my records. Again, another barrier they are trying to implement because they are being investigated. Here is the response I got back from my request for records. I told them I will NOT agree until they send me the exact amount I am going to be charged. They have not provided that for me and it has been 5 days. I also asked for a copy of my prescription so I can take it to a local pharmacy. They will not provide me with that either. SCAM SCAM SCAM SCAM SCAM SCAM. Hello, ​ Thank you for reaching out regarding your medical records request. Please see below for steps on how to acquire a copy of your medical records from Done: 1. In line with the Omnibus Rule, effective 9/23/2013, which “allows for the identification of labor costs for copying protected health information (PHI), whether in paper or electronic form, which can include a reasonable cost-based fee for time spent creating and copying the file”, an invoice is sent directly to the patient for all patient and patient-directed fees. Pre-payment is requested prior to releasing medical records. 2. Should you agree with the charges, our billing team will charge your account for the documentation request. 3. A copy of the HIPAA Authorization for Use or Disclosure of Health Information forms will be sent to your email. Done members are to accomplish and sign the said forms and email them to support @donefirst.com. 4. Upon receipt of completed forms, medical records requests are processed within five to seven business days. Kindly ensure that HIPAA forms are accomplished and signed as requested. We are unable to process incomplete or unsigned forms. Please let us know if you wish to proceed with your medical records request by replying to this email with your confirmation and acknowledgment of the process stated above so we could further assist you.

Let me explain how devastating my experience has been with Done. Like many of the people who have posted before me, I was scammed by Done. to sign up through an Instagram post because I was spiraling at work and graduate school. I knew that something was wrong, even though I had managed a somewhat successful life, but I had all of the symptoms that my family members did, so I paid the money upfront. The original scheduled appointment was early in the morning prior to me getting ready to go to work to teach, and the person never showed. I emailed, sent text, and nothing. Then, I received a weird message stating they did cancel to reschedule via text message for the next day. That person showed up and then abruptly ended the video call to then call my phone to finish the meeting. I was "told" I definitely had ADHD, but no physical evidence of this diagnosis was given. Because I am on BP medication, an excuse of "meeting me in person" was given, but nothing else. All of these things were mentioned in a complaint I sent to Done. Now, I have to go back to my bank and request my money back because I am still in graduate school requesting paperwork to receive accommodations. I also still have work and life to do, but these people seem to prey on those who actually have this mental disorder.

I was given an appt for Thursday through email and phone call then someone canceled it! WTH?? Seriously?? This is getting ridiculous.

A scam. Done first absolutely takes advantage of people in desperate need of medication by stringing them along as they wait for basic things like prior authorization requests to go through, all while charging a them monthly membership on top of the expensive initial intake. The process to get my prescription through took me longer than the script was even valid for and I was unwilling to continue paying $70 per month to go through the tedious process again and potentially never get any medication. I knew it was going to be a challenge to get meds with the current shortage, but Done made it exponentially worse and much more expensive. It's obvious that Done knows people are desperate to get their drugs and doing a great job of exploiting them in a vulnerable time. It has also been a nightmare trying to get a refund. There is no customer service number to call and all the numbers I have found never have anyone there to answer. I thought I was going to have an easier time getting my ADHD treated, but instead this has become a giant pain. Don't give this tech company your money. Literally cheaper to get adhd medication anywhere else than work with Done Worst. UPDATE: I called my bank and disputed the charge and was finally able to get my money back. Highly recommend you do the same and save yourself the headache of trying to get a refund by dealing directly with Done's sorry excuse for a platform.

Nearly impossible to contact someone to get a prescription refill. They state refills can take up to 3 days; yet it’s often a week or more and then you get the run around. Have run out of meds several times in the past six months due to unreasonable and unprofessional communications. This is walking a tightrope on medical malpractice.

Update: if you leave a review here. You will be given the same canned response instructing you to set up a call. I have already set up calls, multiple times! I was supposed to receive an update today. Nothing. I reached out to my provider again. Nothing. This has become ridiculous. As someone who has been diagnosed and prescribed medication since I was 7, this has been hands down the most unprofessional and dangerous course of treatment I have ever experienced. I had my first appointment and received my course of treatment. It took days to send in the first prescription. When it came time to refill, I am still waiting for my refill request to be processed. They require “up to three days” and it has now been over five days. I have contacted the urgent line, contacted my provider (who has effectively ghosted me), emailed customer support and no response or resolution. I’m no doctor, but know enough that prescribing someone a medication that is daily and then stopping it suddenly by not processing their refill request can be dangerous. Do better, Done or don’t offer this service. Oh and your “fee” was high to begin with but now it’s really egregious considering you are not providing the service I am paying for. Again, I don’t know a lot but I know enough that there’s an agreement between provider and consumer and if I’m not receiving what I’m paying for then I’m entitled to a refund.

Zero stars. Don't believe the bogus 5-star reviews they could be paying people to write to offset the negative REAL reviews... Either that or those poor people will soon see how "easy" it will be to get their prescriptions after Done gets hold of their bank accounts. They give you the runaround and blame delays on the provider when it's their practice to prolong any issues with what few pharmacies are left that will do business with them until it's time for your subscription to renew. And then you have another month of a subscription to a service that doesn't provide anything but headaches and excuses on glitches and service provider issues. Believe the negative reviews. We are folks suffering from ADHD... We'd NEVER go out of our way to warn others if it weren't true! Was told after my last review that they'd extend my account and reactivate it instead of giving me a refund. But I received a response via email/text saying my card was declined and my account was inactivated. Um. They said I'd get a complimentary extension to my account for 15 days at no cost to me but I was smart and called my bank after reading the negative reviews about them continuing to charge people's cards. Make sure to call your bank and stop payment or they will continue to charge fees. No matter what customer service says it's all a lie. SCAM SCAM SCAM SCAM SCAM company!

Booking an initial appointment is easy! Receiving any support after that initial appointment? Good luck. I was linked up with a provider, and she agreed that I have ADHD. She prescribed a medication that I am not comfortable taking. I did some research on the medication after our call and messaged her within 30 minutes of our appointment saying I'd like to talk about other options. That was over 5 days ago and I haven't heard from my provider since then. I've spoken with Done customer service- there isn't a number to call, but you can schedule a phone call for the next day. Customer service said they think I should get a second opinion from another provider, but they have no idea when another provider will be available for an appointment. Funny that you can book your first appointment within 24 hours, but follow ups aren't avaiable. The lady said someone will reach out to me soon. It's been 3 days and I haven't heard from anyone. My best advice is to avoid this service like the plague.