Done.Reviews of donefirst.com

It is time for a refill and 5 days out as they advised you go into the portal and request a refill, I did that now it’s 12 days later haven’t heard anything. I tried to call I cannot speak to a live person it’s always leave a msg or call back later. I only have 1 days worth of meds left and after sending 3 msgs I get a reply that my provider has left the company and now they have to schedule an appointment to meet with a new provider!!! I can already see where this is heading, on top of this they charge me the $79 monthly charge. What am I supposed to do? It’s ok to stop meds cold turkey because the company is irresponsible, but it’s not ok and not suggested to stop taking meds cold turkey if you wanted to get off of them! I’m truly floored that my prescription wasn’t filled before my provider quit and that there isn’t someone to talk to about sending the prescription to my pharmacy before I speak to a new provider!

Almost monthly, when I request my prescription renewal, I receive an automated response that my renewal will be sent to my pharmacy within three business days. Each time, at least week goes by and then I begin trying to contact the company asking why it has not been filled. You cannot call a number for direct inquiry, but have to schedule a call with the “support” team in advance. Once someone finally contacts you, the support team claims they will look into this within 48 hours. Days go by, I schedule another call. Same thing. My script only ever gets filled after weeks of calling and threatening to cancel my membership (the fee for which is charged routinely each month, the only thing consistent about this “service”). As a result, I go weeks at a time without receiving my medication. This happens almost every month. Just see a real physician and save your time and money. Edit: after a half dozen more calls with Done (through the “Urgent” line provided in the company’s response below) and repeated promises that the issue would be handled, my prescription still has not been sent to my pharmacy. This company is negligently, if not intentionally, causing pervasive gaps in treatment. Done should be shut down for their dangerous levels of incompetence.

I don’t understand how this company is still able to legally do business. From my experience with them, as well as other people I know personally, not to mention countless reviews and reports, I can only assume a class action lawsuit is soon to come. When I see the positive reviews, I have a sneaky suspicion that they are paid for/not real customers or they are one of the few customers that had a good initial experience but will soon come to find out the truth about the company. In a nutshell, they are unreliable, untimely, and take your money for a service they are clearly incapable of providing. Due to their faulty business practices, they withhold one’s ability to receive the medication they are prescribed. They should not be allowed to operate.

If I could give it less I would. I had initial assessment and the provide confirmed that I do have ADHD. Done then canceled everything and did not provide reason. I paid for treatment and assessment and it was canceled but not reimbursed. It seemed like they just wanted my money even though they knew they could not help! I would understand if there was a reason but to speak to someone who just confirmed medical info and did not treat should never cost 199!

I’ve been diagnosed ADD/ADHD my entire life. I have inattentive adhd and it’s practically disabling. The provider asked me if I was in the military given I commented that I was prescribed during my service. She immediately told me I just have ptsd and anxiety and wouldn’t go further with me. I haven’t been able to go ahold of anyone and they have charged me anyways. I’m starting to wonder if they turn everyone away. I will never use this service.

Provider was reluctant to diagnose and had preconceived notions about my health. Did not give a plan and did not prescribe and medications- they are a scam- if you need help go somewhere else. This is a money making scheme- unable to login to my account or see anything I’m a provider myself and was using this device to receive the help I need I will not return

Here we go again. After months of experiencing the run around, as many other reviewers have experienced, I thought I had finally been matched with good provider. Someone who is actually licensed to practice in my state, actually read and responded to my messages. 2 whole months (out of 12 months of monthly fees) of no issues. Not sure what happened but now I am back to the same old run around. They actually had the nerve to text me and ask my to change a previous review after one meeting with the new provider, what a joke. Horrible communication at best. The "support" team does not actually read messages, give you non answer answers, obvious language barrier and not trained to handle any medical questions. The "support" had another provider send my prescriptions in but randomly changed the quantity and also had a provider not licensed to practice in the state I live in so pharmacy will not fill. I've had this happen about 4 times now so was very clear in my email new provider MUST be licensed in state I live in or pharmacy will NOT fill. This company is a complete scam. Save your money and what little sanity have left and go literally anywhere else.

The most disorganized company I've ever worked with. Their level of neglect is actually dangerous. Once they have your money, they will ignore your correspondence and not bother to refill your prescriptions. Its a regular issue here. Avoid if you have insurance! Update: It was difficult to have someone from the company respond to me before. After this complaint, Done reached out in an attempt to resolve this issue (a month ago). They assigned me to a new provider that took the video call from her bed. They called the prescription to their online pharmacy and it took a week to deliver it to an incorrect address. Several more issues later, I still do not have my prescription and they have been harassing me to update this review for their amazing customer service. I cancelled my services with them and if I could give them negative stars, I would. Side note, I think a lot of the issues could have been better resolved if more pharmacies accepted their prescriptions. But this service is so sketchy that most pharmacies like Walgreens and CVS do not accept prescriptions from Done.