Done.Reviews of donefirst.com

It started out ok. Few hiccups Here and there. If I messaged doctor asking questions, it began being ignored. I have to email repeatedly to get my script called in. Recently, I sent in the refill request. That was over a week ago. I've emailed. I've messaged. I haven't heard from their care team or my provider. I received a text saying I needed to schedule a visit with my provider by April. Provider has no visits available. I emailed asking. No response. I followed up. No response. I emailed asking if I should try and find another doctor so my meds don't lapse. I got the standard response. We have forwarded this to our care team. You will never get a response from the same person. You can message your Doctor. No response. No script refill. No word from provider. No updates from Done care team. Save your time and money. They should just be honest with people. Also, I see the responses from Done here on these negative reviews. They all say the same thing as they do in emails! Please contact our care team. Give me a break! Nobody gives you any response other than we've reached out to your provider. Then you don't hear back from anyone. As long as they get your money I suppose. Do not use this company!

I started having some adverse effects to the medication prescribed, it happens and there's no way they could have known this at the time but wow the support is none existent. They claim you have 24/7 access to care, this is totally untrue. I've asked for advice on what I should do about the adverse effects, to which they just said "book an appointment". The only appointment available is at 0630AM in 2 weeks. I've tried reaching out to them several times, via the patient portal and the support email address. The messages on the patient portal are just ignored and the response from the email is just a template saying use the patient portal. Please don't waste your money here! They sell it as being more convenient than in person appointments, in reality, it's the opposite. Long wait times for appointments and no replies to any requests for support.

This company is horrible. I have been a patient since oct of 2022. They prescribed medication for four months and all the sudden when it was time for my refill they said I had to talk to my provider every 6 months. It's been 2 weeks since my refill should have been called in and they keep scheduling me with different doctors. The one I spoke to today doesn't even prescribe my medication. They still take there money even though they won't provide my medication. I don't know how they can do this to their patients. I am going to file a formal complaint.

Done is an absolute scam that preys on people who don't have health insurance or want Adderall badly enough to overlook the major issues it has. The people that have 'good experiences' with donefirst are just the lucky ones who never have their pharmacy prescription go on backorder, but they are still overpaying for the service. DONE costs 90$ a month, and then you have to pay for the prescription at the pharmacy. So really its 110$ a month. Just go see a real doctor for a one time payment of about that much and save yourself the trouble. Most major pharmacies won't even take Donefirst prescriptions because of how scamy it is. Can't use Walgreens, CVS, Rite Aid, and many others. Need to get in touch with your doctor? Good luck. There is NO contact information listed for them. All you can do is talk to the 'support team' email and wait 5 days to get a response. There is no working phone number. The only number they have goes automatically to voice mail every time. If you have an issue with your prescription at the pharmacy you'll have to wait days and sometimes weeks for it to be fixed, unlike a real doctor's office where you call and get it fixed the same day. I was out of medication for a whole MONTH because they took that long to respond to the fact that the pharmacy was on back order and needed to be sent somewhere else. I was sending emails and messages through the patient portal and getting no response. The patient portal is incredibly glitchy and randomly goes down. Not a program worth 90$ a month. Do not waste your hard earned money on this garbage company.

I would give 0 stars if I could, horrible customer service to start with. They sent in a prescription for medication that can't be filled, and one pharmacy told me that they needed to prescribe me something else entirely because they would never receive the script in. I have sent multiple messages with no response and now they up and schedule me an appointment with a new doctor completely. I JUST WANT MY MEDICATION THAT I WAS ON SENT IN!! But you cant get a single person on the phone or get a response in less than a weeks time.

When I made my initial appointment, there was ample amount of appointment times available. My prescriber told me I was going to be on a certain medication, but sent in a different one. When I sent a message asking about why it was different, the only response I got was that it was based on my treatment plan. When I asked for my treatment plan and official diagnosis (the information was left blank on my profile) I received no response. I was told to schedule a follow up in 4 weeks to discuss how my medication was going. When I tried to do this it only says that my provider has a full schedule, and I am unable to schedule an appointment. I have emailed the customer service line and sent messages on the site and have not received any information about being able to schedule an appointment or change providers. I've now been out of my medication and unable to discuss my symptoms that aren't being helped for about 3 weeks now. I tried calling and was met with "I don't know, I'll discuss with the scheduling team, and hopefully they'll get back to you in 24-48hrs." However, I've already been emailing the scheduling team, and they have not gotten back to me in weeks. I find that this is completely unacceptable, and it seems like they just want the initial $200 appointment fee and don't care that you're paying monthly for meetings with your provider or that it's dealing with medications that are affecting your mental state.

Edited March 10: After sending everything again several days ago after much back and forth, and today I am being told I need my EKG repeated (my results were normal). No one would take the joke of a referral from "Done" so I paid $140 out of pocket to get one done. I obviously will not be repeating my EKG. Or using Done, I recommend you just suck it up and find a local in person psychiatrist. I had my first appointment with my clinician which went well and we made a treatment plan to titrate me off of Wellbutrin which I have been on for almost a year in order to begin Vyvanse. I was hesitant to come off of my SNRI which still left me struggling but nowhere near to the degree as I did unmedicated. My clinician asked for an EKG prior to trying Vyvanse and to provide it to support as directed. I provided my EKG over 10 days ago, have chains of emails from support saying they received it and forwarded it to my provider. My provider several days later responded to tell me she still has not received it, I immediately resent it to support along with my clinicians response. That was 4 days ago, I have heard absolutely nothing since despite several attempts. I am now completely unmedicated, about to begin a new job, and have no idea when this issue will be resolved. This is incredibly unacceptable. I have been diagnosed by a neuropsychologist, it's not as if I am just looking for a prescription, I need medication as a tool to manage my life. Instead of getting help it seems I have taken 20 steps backwards and am struggling as much as I was before diagnosis. I don't know where the problem lies, but if support can't provide adequate communication and care they should not be allowed to provide medical care. ADHD makes it hard enough to keep everything straight without having to chase down support with numerous emails and consultations. It's frustrating and exhausting, do not recommend as they can't seem to provide consistent care.

The worst experience I have ever had with a company. Feels like a scam. I have been paying them for months and have only gotten 1 refill of my prescriptions. My original provider left, nobody told me. I waited 6 weeks for an appointment with another provider, she was extremely rude, only gave herself 10 minutes for our consultation then her next patient signed in and she said she had to go. I mentioned I only had 1 more day of the meager 6 day supply I had been issued and she threw her hands up and said sorry. They then scheduled my next appointment conveniently the day after my next payment. I told them I was going to report them to the BBB. They got me a new provider that made me switch to a different medication which I now cannot even get. And on top of that I am now locked out of the portal entirely, unable to communicate with my provider in any way, even though all day yesterday I tried to prevent this from happening by trying to communicate it through support and here we are, once again. Still waiting and being told not to hesitate to reach out but nothing ever actually gets done if you do. Like I said, I have been trying for MONTHS! Let me know if you want to see the emails.... Im gathering as much info on cases as I can and am going to deliver what I find along with all of my many communications with this awful company to my uncle, who is a pretty prominent prosecuting attorney, to get a class action lawsuit going against these crooks. Message me if you would like to contribute your experiences. My email is cptnbkfr86 @hotmail.com Thanks! And yes I see your response whoever replied as a representative of Done. Per usual you are wonderful at responding with messages like "We would love to help. Please message us." Even though messaging you in any capacity could not possibly be any more inconvenient. Not to mention you never actually get anything done (pun intended) anyway. I have given you months of time and plenty of opportunities to make this right and it just keeps getting worse. I have been without my medications for months and it seems to be no priority whatsoever on your end. Your website says it aims at battling the stigma against ADHD, however during my last consultation I found myself being aggresively forced to grasp for reasons why I should continue to be treated by my provider, even though I clearly have every symptom of ADHD, before ultimately being left high and dry, yet again.