Done.Reviews of donefirst.com

First of all, they don't tell you beforehand that they're under FEDERAL INVESTIGATION. When I tried to get my prescription from Done filled at Walgreens, my pharmacist informed me of this fact, stating that Done had "failed good-faith dispensing" and no Walgreens location will honor their prescriptions. Obviously, all of these 5-star reviews claiming "no problem" in getting a prescription filled are complete bogus since any pharmacy would lose their license in filling a prescription for Done. Secondly, after multiple requests, they refused to send my patient record from them to my primary care provider -- despite that it is ILLEGAL for them to do that. Lastly, they have NO phone number for you, your doctor, or your pharmacist to contact them by....you're stuck using their internal chat program, to which they claim a 72-hour response time (which rarely happens, if at all). I'm currently in the process of disputing their $199 charge on my credit card and looking into private and state legal counsel. If you're seriously struggling with mental health issues...I can assure you they will only exacerbate your burden!

I had my first 200$ frickin dollar consult, and at the end the psychiatrist said that because I'm also taking lamotrigine, that they would have to further refer me to another provider, and that Done would contact me about the follow up. 20 minutes later, my profile says I have been DISCHARGED, without ANY treatment. I received a text message saying, "We're sorry, Done isn't the best option for you." AFTER PAYING 200$. I've tried contacting them in many different ways, called, emailed, filled the support form on the website, and have received NO response. I plan on calling my card company to attain a full chargeback because I was completely scammed.

This site was no help whatsoever. If anything cause severe anxiety and frustration. I did not receive a screening. This doctor was insulting and insinuating I was drug seeking. I was here for a screening and to go down a road of trying to get help! Instead she said I’m just depressed, which DUH! I am struggling and already been diagnosed with depression and anxiety! But it’s not working. I feel even more hopeless than I did before.

All the positive reviews are from people who never had an issue (but they will). Done support is extremely negligent. They either don’t train their team or support is simply unable to help their customers. I have had three different physicians in the past three months (not my decision). Each time, I have to go through the consultation process which delays the processing of my prescription. I have been emailing support for nearly three weeks now, and I am still needing to explain my issue over and over again with no solution in sight. I tried calling no answer. I even scheduled an appointment but I received no call back. I am at my wits’ end. I strongly discourage anyone from joining. It’s expensive and they can’t do the service you are paying them to do.

At first, my experience with Done was pretty great — I was able to select a provider and schedule an appointment within the same week. Unfortunately, my experience turned sour on February 3. I had an in-person appointment scheduled and received a text message 10 minutes before its scheduled time to let me know it had been canceled. Furthermore, they informed me my provider was no longer available, and the only provider who could see me was located 5 hours away. The team at Done sent this particular email to over a dozen patients informing them of this information. That means over a dozen patients had their PHI compromised. Patients' full names and email addresses shared with zero regard. I responded to this email, asking for more information about a provider in my area, and also pointing out that they had violated HIPAA laws. Today, March 13 (over a month later), Done finally responded to my email. Their response? "Apologies for the inconvenience we truly understand your situation, rest assured that it won't happen again, however, currently we only have one open office in your state. Thank you!" Cool — so, this company gets you in the door, takes your money every month, then completely ignores you when you desperately need a medication refill. Dear Done, if you cannot treat patients in a specific area, stop taking their money. You are taking on the responsibility of your patients' mental health and you're doing a terrible job of taking it seriously.

EDIT 2 (8/13/23): This company has flagged my review as false 5 months after this incident has occurred, in hopes that the email proof that I had would be too difficult to find so this review can be removed and they look like they have a squeaky clean reputation. Please keep that in mind as you read these reviews as you may not be getting the full story of what this company has done, and it may be much worse. EDIT: After I went back and forth with an extremely unhelpful representative, I was refunded….. part of my money. It took them 5 days to give me just a partial refund, and they were very clear that this was intentional! Apparently, even when this company severely messes up they will withhold your money, because who cares about the experience for your customers as long as you get paid? I am being forced to file a chargeback with my credit card company, all because of this absolutely unethical and vile company. I was able to schedule my first appointment, no issues. However, 24 hours before my appointment I was informed my appointment was cancelled and rescheduled to a time that no longer worked for me! Mind you, they have a policy that you cannot cancel or reschedule appointments within 48 hours without being charged still. So, this company decided to charge me once for cancelling my appointment without my knowledge, and charge me a second time when they scheduled a new appointment within 48 hours so I’d have to pay even more to cancel or reschedule! Highly unethical company, would not recommend to even my worst enemy.

Message pertaining to having a new provider and needing to schedule an appointment sent by Done on Saturday... No appointments available. Call center, closed Saturday. I have not received my first prescription. I added a new pharmacy after ensuring they have my prescription available... Now I have a new provider and no prescription for my new pharmacy and I'm about to be charged again. Convenient for this to take place right before my next scheduled payment. This has been a headache and a half and has brought more stress into my life rather than assistance.

Horrible customer service.