Done.Reviews of donefirst.com

I have used done to continue my treatment for ADHD for years. There’s always been minor issues like no available appointments, me having to follow up right up to the end to ensure my script is sent before it runs out but nothing to the caliber of what I have experienced this month. I went in the app and requested my refill on the 7th- which was early due to a late pick up at the pharmacy previously on januarys prescription while I figured out my insurance, however given previous issues wanted to get ahead of it and knew the pharmacy would just hold the script the extra few days until my previous ran out. It is now march 25th, my script ran out nearly 2 weeks ago. I have followed up COUNTLESS times, finally requested a call- they never called. I get a response from the joke of a support email saying “we’ve reached out and are working on this please give us 3 business days.” every 5-6 days Since the 7th with no follow up or outcome or prescription sent. You are responsible for maintaining the treatment plan of individuals and they can’t get a non automated response from you for 20 days when you never sent in their regular monthly refill and just continue to say we are working on it. That’s completely unacceptable. It’s now the weekend again (third weekend since this all began) so I’m once again getting the “we’re trying but it’s outside of working hours” response. Surely business hours happened at some point in the past 20 days and it should have been handled. Your lack of care and follow through completely disrupted a regularly scheduled medicine I’ve been on for years with no sense of urgency to fix or rectify the situation and the month completely closing out. “Requesting a call” 1 week in advance that never happens is not urgent care. Waiting 3-6 days to get a follow up email telling you to wait more is not any type of care whatsoever. I really hate to leave bad reviews but nearly 20 days of trying to make actual contact is absurd. ***the response to access their urgent care call line- I have done so. Nobody ever called. The first available appointment isn’t until Monday and that’s IF they actually call this time unlike the last 2- not a satisfactory response on any level, just the same endless talking to a bot in circles I’ve done for weeks. ***update- got a response Saturday night after pharmacy hours that I as the patient needed to reach out to my pharmacy to see if they had my medication in stock and let them know so my doctor could send in my over 2 week overdue regularly filled for years prescription -let them know I had to wait until the pharmacy opened Sunday morning, called right at open and confirmed- immediately let them know have still heard nothing and no script sent in.

STAY AWAY!!!!! Absolutely avoid this company if at all possible. They are not upfront with any of their costs. I ended up completing the initial counseling expecting it was going to be free because that is what was advertised only to be charged $189 that isn't covered by insurance and then from there it's $79 a month that also isn't covered by insurance. Not to mention they don't tell you after your initial counseling that it's $79 a month. That's also not including the price of whatever perscription is after insurance. They don't tell you that your insurance won't cover the monthly fee or the initial counseling either. They do have a spot for insurance but when I questioned why it was so much and you didnt use my insurance they said "We currently do not accept insurance at this time but depending on your plan, your medication can be covered." Why do you even have a place in your website to enter your insurance informationmation then? When you're picking up a perscription the pharmacy runs your insurance. It's very deceptive if you ask me. You're better off finding a psychiatrist that will use your insurance anytime you meet. On top of that their customer service is terrible. When I let them know how I felt and that I was canceling service they were difficult to work with and you can only contact them through email. I asked for a refund because I wasn't expecting to pay $300 within the first month of using them. And they said the most they would do was $15. This was infuriating because I had spent $300 at that point!!!! This is ludachris especially because I wasn't told upfront there was a charge for the initial counseling or a monthly membership charge. This company is a scam and unless you don't care about your money DO NOT USE THEM. They have 2.8 stars for a reason. Update: They gave me a full refund only after writing a bad review on here and filing a complaint through BBB. I still wouldn't recommend using them without fully knowing what you're getting into.

TOTAL SCAM. They took $200 for 1st appointment. No customer service number. I’ve been waiting for 2 weeks for my prescription.

I have been waiting 5 days for my refill. I was told I’d hear in 24 hours and I also have been ignored. I even set up an appointment for a call and they did not call me. Without my medication, I feel terrible!! How can you let someone go without their medication??? I never had a problem until this month. Why is it taking so long to call my pharmacy for my refill? I have been a patient for over s year and can’t believe you would treat someone with a health issue like this. I haven’t had my meds in 4 days!!! Please do something about it today!!! Thank you Susan V

You're better off just going to a real doctor. I thought I would try them out thinking it would be more efficient, but it's not. Despite having been prescribed Adderall IR on and off for over a decade they refused to give me a prescription for anything but extended release. A lot of people have complained they never called in the prescription, but I didn't have that problem. However, as a result of them forcing the XR on me I'm unable to get my prescription because there is a shortage of Adderall XR. With a regular doctor this wouldn't be a problem because you could just call them and explain the problem and they could change your prescription to something similar the pharmacy can get. Because done is full of pointless bureaucratic rules this is an impossibility. To even attempt this would require a whole new appointment. They're also not having you meet with real doctors. They're "psychiatric nurse practitioners" from outside the US. They're probably getting paid like $10/hr. Considering $200 is more than I paid my actual psychiatrist for 1 hour it makes you realize how much they're ripping you off. The whole thing is very robotic too. They spend the whole meeting asking you a list of pointless questions like if you have allergies. They also regurgitate all the questions you answer when you schedule your appointment. The whole process feels like you're interacting with the IRS, DMV, or some other government entity that's a pain to deal with. So in my opinion I've just lost $200 that I won't get back. I'm just going to go with a real doctor. It's just difficult to fit seeing a doctor around my work schedule.

Today I had an appointment scheduled for 9:00 with a clinician for a in person session. When I made the appointment some weeks ago it was schedule to take place in Jersey City. The day of my appointment I noticed they had changed my appointment to take place in a town very far from me. I don’t have a car so I had to pay $50 to get there. Once I got to the appointment I waited for more than an hour for the clinician to arrive. He said that he had told the company that he would start work at 10:00 AM even though they had scheduled me for 9:00 am. He said that I would have to reschedule to see him. I refused. He spent 5 minutes with me . Because of all this I was very late for work. It is impossible to reach anyone in the company. They give you a phone number with an automated operator that tells you to email the company. This was such a horrible experience it is incredible that they can treat their customers this way and stay in business.

Never in my life have I had to write a 1 star review TWICE but here I am. Once again, this company has proved to be anything but help to my mental health. Not only is it IMPOSSIBLE to get in contact with the "care team", they are simply trained to respond with scripted answers. I paused my membership because I was not able to get my medication and without any notice (email, text, etc.), I was charged AGAIN for another month WITHOUT MY CONSENT. They offered me 20% of my refund for absolutely NOTHING. DO NOT USE THIS COMPANY FOR YOUR MENTAL HEALTH NEEDS. THEY ARE A SCAM. And honestly all of the other "good" reviews are probably fake. DO NOT TRUST THEM. Adding onto my review since Done requested me to do so lol... To confirm the above, this situation is exactly that. I scheduled a call with someone on the care team to "request" a refund, received an email back saying they would only refund me 20% if I didn't want to accept another month of Done. which would be pointless since my medication isn't available so my membership is literally them taking my money for no reason at all. I responded back to the email asking for this to be escalated and have not heard back and have another call scheduled with the Care Team for more back and forth. Again, DO NOT USE THIS COMPANY.

My appointment was 3 days ago and my prescription still has not been sent in to my pharmacy! And they are ignoring my texts, emails, and voicemails! No one will respond to me and it is impossible to get in touch with a real person! They were communicating with me very quickly every time I message them until after my appointment and now that they have my money and I have a problem I get no response for days! I have never ever had it take more than one day for a prescription to be sent in now it's been 3 and still no response from anyone from the company!