Done.Reviews of donefirst.com

first appointment was with a an inept provider who was only willing to suggest trying the same thing that didn't for 10 years. Done then tried to convince me to book with someone else to keep my money, and the second provider never showed. Is this company legitimate? Even the zoom waiting room message had grammatical errors. Stay away. You'll have less headaches. This company should be reported to the BBB. Edit: The reply Donefirst has provided to this review is the same they provided after my first, second, and third support email. An online scheduling tool shouldn't be this hard to use. And it appears that I've been marked as a no show for the rescheduled appointment where I waited in the zoom waiting room for nearly the entire appointment time meaning the second provider attempted to join too. So not only has my time been wasted through many, many back and forths, but the providers' as well. I can only imagine the providers receive a significantly discounted cut of the $220 Done charged, and for what? Tech and admin support that doesn't work. Update 4/3/23: I scheduled a support team call per Donefirst's reply for 830 am today. I received an email confirmation saying someone from their support team would call me at this time for a 10 minute discussion. It's now nearly 9 am and no one has called.

I have an appointment in the morning. I just realized it’s a scam. They won’t prescribe adderall.

Don’t do it. Similar to others experience I have been waiting over 6 weeks since prescribed to pick up my medication. They have zero ways to contact an actual person to speak to, the website is very janky - their customer support url is done.kustomer.support, and emailing was a waste of time. i have sent them medical release forms three times now and each time they ask for something different with the response ‘Please be advised that it usually takes 5-7 business days for us to process your medical records request.’ Go elsewhere

Done social media team -- do NOT pass me off to the Urgent Care Line or the folks in the Philippines, please have someone US-based contact me, I have responded twice now to your request for additional information including a phone number and nobody has reached out. Philippines ain't gonna cut it. Both your primary and urgent care line team members have missed calling me TWICE now. I am on the warpath and will post a new Trustpilot experience daily here with a 1 star review until Done does the right thing. I am still paying for their service, they are the only way I can get the medication I need in the backwoods place where I live since I can't drive due to a vision-related disability and the nearest doctor that will prescribe for my condition is in another state. I'll even throw this out there for Done to consider -- if your team will facilitate ensuring I can get my medication I'm paying your providers to prescribe, I'll remove all 1-star reviews, and post a new 4-star review. I'll upgrade it to a 5-star review if your US-based folks proactively communicate with me until I have the medication in my hand from the pharmacy.

This does not allow me to give it negative stars although it should. Started the process of assessment for ADHD with the company in October and I had no issues and it seemed they were looking after the client. December rolls around and needed a look at my medication since it wasn't helping. Took until mid January and a lapse in medication before I got seen. Delays in medication getting to the pharmacy and then I had an appointment at the end of Jan. Appointment is canceled last minute not once but twice!! Last minute as in less than an hour before the scheduled appointment. Complained about the process and handling of the situation and took 3 messages and support calls for any action. They decided to credit 2 weeks and a new provider. Get the new medication and there was delays in process with getting the medication approved by my insurance due to unknown barriers by the company. Requested medication in time before I ran out... had a 4 business day delay when it shows 3 days to have my request answered. This along with yet another delay and it created the 3rd lapse in medication since I started. Was told by a provider that it's the pharmacy that has the delay and stop placing blame. Then they were kind enough to completely drop me with a false claim of not being able to have my transaction go through on ANY of the method of payments that I have provided - debit or credit it hasn't made a difference and none of my cards show of any charge being done this month from them. So instead of alerting me of this, they decided to drop me 2 weeks before I need yet another prescription fill.

I have had an awful experience with this company. During my initial intake video appointment, the provider was sitting in a dark room in shadows so I could not see his face, which felt super weird and sketchy. The appointment lasted 12 minutes total at which point he diagnosed me with ADHD and prescribed Strattera. The care plan I received through the website was clearly a cut-and-paste form letter that he had failed to fill out, so it literally said [COPY AND PASTE] in every single section incl. diagnosis, pharmacy info, etc. I wrote back to him asking him to complete the care plan but he never did. He did finally send in the RX so that I could fill it last month but this month, I submitted a refill request at least 5 days ago and it has not been submitted nor have I received any communication from Done. Just a very, very bad experience. There is no way to call the company so you are putting your life and health in the hands of a website that does not do its job properly and offers no form of recourse when there's a problem. Deeply troubling that a company is allowed to charge people a good deal of money while offering such terrible patient service.

I would give less than a 1 star if allowed. DO NOT USE "DONE". I paid $200 for an appointment with one of their "doctors", only to be treated like a pill seeking junkie. She prescribed medication however my pharmacy/ insurance needed more information from her. That was almost 3 weeks ago. I messaged her and never heard from her again. I was going to chalk it up as lesson learned UNTIL they debited MORE money from my account that was unauthorized. They have zero ways to contact an actual person to speak to. Emailing was a waste of time and seemed to be auto- generated. I am still waiting for a refund and a call back. I can't believe, after reading the REAL reviews, that this company is still in business.

I'm telling you right off the bat do not use their services. The doctor went through my whole history of being prescribed medication for my condition. I went through everything and told her what worked and she refused to prescribe me everything I was prescribed that worked. This lady seem to be going through a routine. I was better off having an actor with a stethoscope asked me questions then this woman. It was very hard to understand her and she just did not care about my situation and why would she ask me what medications worked and what have I been prescribed if she's not willing to do so. She must be prescribing him to her husband and kids