Done.Reviews of donefirst.com

A truly awful experience. Done advertises "worry-free refills" and "24/7 care with clinicians". My experience was quite the opposite. Refills were an enormous hassle and required, after waiting a minimum of 3 days for a response my provider, multiple follow-ups with the support team to update on the status of my refill (these often took more than a month to receive). It often took a week to hear back from my provider (not very 24/7). My most recent experience with Done caused me to ultimately cancel my membership. After another month of not hearing from my provider, I was finally able to schedule a phone call with support where they informed me that my provider had actually left the platform...how long would they have continued to bill me had I not brought this to their attention? Save yourself numerous headaches and quite a lot of money by not using Done.

Requested medical records through email almost a month ago. No reply, no acknowledgment, no help. Finally left a review and got connected through the "Urgent" line to actually talk to a person, was told my records request was being sent to the records department and I should have them soon. I've completed several records release forms at this point, and still have no tangible results. Got another phone call a week later, their records department hasn't begun my records request, and has no idea on when it will be complete. This is borderline illegal. Providers are required to provide records when requested or provide a timeline on when those requests can be reasonably completed. I've got no records and I've got no timeline, just "Hopefully Soon" I feel that a month definitely exceeds what is "reasonable" I'm filing a OCR complaint the second I'm able. TLDR; Dont use done.

I was a happy patient for over a year. Then after my third or fourth unnannounced change of a clinician, I got paired with a provider who refused to prescribe me medication I had been prescribed for months. I was confused why, given I had an appointment just the month or two prior, and I was running out of medication, and the clinician was extremely rude and used degrading, demeaning language. I had paid for a month of care that I did not receive, so I cancelled the service and requested a refund. Despite having NOT received care, Done would only offer and process a 20% refund for that month. Completely unprofessional way to treat patients. I tried working with their support team for over a week to get this resolved and this is the best they could do for a patient who trusted them. Never, never again.

Terrible experience and terrible customer service. I made an appointment for a week away but received a confirmation for the wrong date. I can’t get anyone on the phone and no one is responding to my support emails. I’m now going to have to dispute any charges directly with my credit card company. I would never use this service if I knew this is how they operated. I have spoken to customer service and they are not very responsive and are not helpful. They are not taking ownership for their error and are insisting that I need to pay $ for a mistake on their end. AVOID AT ALL COSTS!

My experience was beyond unprofessional and since the service I paid for with my monthly membership was not given to me, I am owed my refund for the following reasons: -- •my provider prescribes the wrong medication for my refill -- •claims she was unaware of what medication I was taking -- •was unable to communicate even after I had informed support as well as messaged her that my prescription was the wrong medication -- •i had to schedule a consultation just to get in contact with my provider she told me she couldn't understand through the messages I sent what I was asking which is completely asinine considering it's written communication. -- •my provider cancelled my prescription without notice or reason, even after prescribing and sending to the pharmacy after the consultation. -- •support was unable to follow up until I heard from them today (2 weeks after I had a consultation) -- In total I was without my medication 4 days before I was even able to speak to my provider then it took 2 weeks for support to follow up which if I had not resolved this ridiculous series of events on my own I would've been without my prescription for 4+ weeks. It's unacceptable and I am not wasting another minute of my time on this platform. -- "We can only refund 20% of the membership fee due to our refund policy/protocol. " -- I will be leaving this review on every site that will take it so people do not go though what I did. -- *Update* -- Their so called "patient care support" is a phone call of less than 3mins long that only passes along your information to an email support team, that takes 5 days to get a response from and does nothing to resolve anything. It's an endless loop of scamming. This company should have a class action lawsuit against them for unlawful business practices --

The website would not let me update my payment information when signing up after I put the wrong expiration date. I contacted support and was told my address needed to be updated, did that. I was still getting the error that my payment was blocked after I selected my first appointment date. The error came up in a banner but did not allow me to navigate to any page that would allow me to update the information. I sent two screen shots. After sending those in previous emails I was asked to provide a screenshot which means along with not having any empathy in their correspondence they were clearly not reading the full email to understand the issue. I asked my issue to be forwarded to my manager and I got no response. I would give 0 stars if I could. This is not how you do business when you are dealing with someone mental health care. I’m almost glad this issue arose before this scam could get any of my money. Response to Reply: you have multiple unanswered emails from me. Telling me to contact the department that has already ignored me is ridiculous. They responded to this review far quicker than they responded to my unresolved issue. They care about their reputation but not about actually helping anyone.

I would give them zero stars if I could. Hands down the worst experience.Do not work with Done. Ever.

here i am again a month later and still having issues with this company every month i have to renew my prescription there is another issue preventing that. I was told last month before renewal i had to do an “in person appointment” before i could renew my prescription to be told to that i wouldn’t have to do another appointment for 6 months and now a month later im being told that i have to complete a follow up appointment before renewal this platform is inconsistent and inconvenient i do not recommend this company for anyone