Done.Reviews of donefirst.com

Like many others, getting the prescription filled was often difficult. When multiple pharmacies stopped taking telehealth ADHD prescriptions in 2022, I was unable to locate any pharmacy that would fill the scrip. I expressed my difficulties via the done platform multiple times but received no assistance. They continued to charge me for several months with no service provided and no prescription filled, despite my expressing a desire to either resolve the fulfillment issues or cancel the service. Upon asking for either a refund or additional service for the months paid in full, I received this reply (the grammar mistakes are copy pasted from the site/email): "All purchases are final and once paid, all fees, including Subscription Fees, are non-refundable regardless of whether Services are utilized, except as prohibited by applicable law. We are in no obligation based on our policies to issue a a full refund." Interesting, as their website also makes the following claims, which they do not honor: "100% satisfaction" "worry-free refills" "committed to helping patients get their medications as much as you can" "Care Support 24/7" "We want to announce that for any patient who cannot pick up pharmacies, your dedicated care team would help you contact 5 pharmacies to find a pharmacy with stock that would offload the communications work from you. If still not be able to find a pharmacy, we will issue a full refund to your membership fee" Clearly, based on their communications with me, none of this is true. They insist on keeping the money paid for absolutely nothing. Please believe the negative reviews here, they are all valid. With minimal logic, it is clear that a company with so many 1 star reviews paralleled by 5 star reviews is suspect. It is disheartening that to reach resolution, as many have stated from experience, they had to leave a bad review in order to receive assistance. If funds are an issue and you are in a position to qualify for state-funded healthcare, it will include options for psychiatric services. Good luck everyone <3

Having the EXACT same issue as last reviewer to point I could have written the review. Getting runaround from provider (whenever she decides to actually respond - rarely) that’s she’s called in the script but pharmacy has multiple times said not rec’d and provider trying to tell me it is pharmacy fault (but why are several others getting exact same issue??). This is not the first time with issues with communication either. We pay for 24/7 support yet my emails go unanswered and we are not given a phone to call (despite me asking MULTIPLE times).

It’s telling that all the reviews here are either 1 star or 5 star. Seems like they’re probably paying for reviews. Don’t use this company. Like everybody else, my prescription was stuck in limbo. Customer service is horrible. Do yourself a favor and go anywhere else. If you paid with a credit card I highly recommend disputing any charges this company charged. They don’t deliver what you paid for.

Can’t get ahold of anyone at the company. No pharmacy wants to work with them and they write prescriptions for medicines on permanent back order. Total scam

They routinely wait the full 72 hours to respond to the most simple questions. CVS and Walgreens won't supply for them anymore and they have no idea how to find medication. They don't address your concerns and the customer service reps have bad grammar which leads me to believe English isn't even their first language.

DO NOT USE THIS COMPANY!!!! Absolute worst customer service! Im currently three months without a prescription for the third time since becoming a member. The phone number they tell you to call, does not work. They have NEVER responded to an e-mail and if I set up a call through their website they cancel it!! They refuse service and they refuse refunds!!

This is the second month in a row I've had issues. I did exactly what they advised me to do and even reached out to them proactively throughout the month to try and avoid the same problem- provider went MIA and nobody to approve prescription renewal request. **update: I've scheduled three times through the "urgent" line as suggested in the reply and nobody ever actually calls.

I’ve used DONE now for over 2 years. I was a huge fan of the company until last October when the shortages/ Pharmacy unavailability started. They were very slow with response but I had to pay a year in advance to retain service so I stuck with it. Since The beginning of this year I’ve only been able to fill 2 prescriptions, and now my local public will no longer fill which the only option left was to use RXOUTREACH. The shortage and response time for them has made me now go 2 months without my prescription. I thought I was getting somewhere today when they told me that they sent the wrong dosage amount “ twice” and now I’m back to requesting the same thing all over again with done. If I could give this service 0 stars I would. There is NO sense of urgency with them and they refuse to refund me for the service I paid for in advance. Approximately 800 dollars down the drain and a complete waste of time.