Done.Reviews of donefirst.com

I’ll just send my most recent message to the Done support team so you know what I’ve been doing through: Hello, I spoke with someone from done support last week on the phone who said they were expediting my case because it’s been almost three months and still I have not received a single prescription. My provider has told me she sent the support team the information my pharmacy needs to fill, all the support team needs to do is fax the information. Why hasn’t it been faxed yet? Who is receiving this? Do you not have a fax machine? I’ve spoken with support so many times and this issue has been the same one for nearly 2 months now, I just don’t think Donefirst is capable of doing this. Can I please have a refund for both months that I have paid for this service? I have not gotten what I signed up for and in fact I have wasted hours of my time messaging, meeting, and speaking on the phone with members of your team and not a single person has actually been able to tell my anything solid, let alone help me. I speak to someone with a thick accent every phone call, and 3/4 of my messages go without response. My issue doesn’t seem that difficult of one, in fact in the state of California I imagine that every person who is getting a prescription for the first time of any of these medications for ADHD, are required to have their file sent to the pharmacy with more information. So does that mean not a single person who is new to getting this medication in california ever gets it if they sign up using Done? Please, please can I just have my money back? EDIT**: After posting this review, I was able to get more help with my issue. As of today I’ve finally received my prescription. I do appreciate that Donefirst made my case a priority but I would imagine the problem I had would be the same for many people and we shouldn’t have to leave a scathing review just to get real help. That being said, I got my prescription and they gave me two months of my membership for free so I do appreciate that they made sure to resolve my issue. Bumping my review to 3 stars because I still think it shouldn’t have taken 3 months and a bad review to finally get what I signed up for.

My doctor told me 4 months ago there was a shortage in meds at my pharmacy, but he would spend his own time looking for another pharmacy. After a month and a half, I reached out again on the app, never got a response. Waited until I could "fill" my prescription again (even though I haven't gotten it in two months), and they process everything like normal. Another 2 weeks go by, still not confirmation from the actual pharmacy, so I email them. Then they tell me I can change my pharmacy, so I tell them which one. Then I get another voicemail that says I have to update the pharmacy on my app. So I update it and email them again. I get another voicemail that says all of the major pharmacies (HEB, Rite Aid, Walgreens, Walmart, etc) don't accept telehealth prescriptions anymore. They have been taking my $79 every single month for the past 5 months without doing ANYTHING. No meds, barely even talk to my doctor who doesn't do anything. Worst service ever. UPDATE: 3.21.23 changed from 1 star to 3. After leaving my review above, Done reached out to me within a couple of days to resolve the issue and within 7 days I had my medication. It sucks that I had to complain to get attention, because I still went 4 months without meds. I get this isn't life or death, but it sure is quality of life or despair. They did right by me by finding another pharmacy that would fill my prescription, rather than having me call all around town. Like you just don't get who you're serving do you. I digress, they made it right, I'm getting through my work backlog, and Done offered to comp a couple of months. I would consider raising my rating again in a few months if my experience stays like it was in my first 18 months with Done.. which would be an easy 5 stars.

Here it is 3pm on 2/27 and my theory that the care team only prioritizes people who complain on 3rd party sites such as this seems to be correct. After not getting my prescription for four months I decided to try my prior pharmacy and they said they'd try to get me in. I asked for a script transfer on Friday before 9am. Update everything in the portal, consult my provider. Inexplicably, the person whose name is on the prescription is somehow unable to do a transfer directly. So I'm foisted on to the care team via automated reply. My appointment time? Monday 1:45pm 2/27 EST. It's now 3:07, no phone calls and my only options via the Done portal are to keep pestering the provider who is somehow powerless to do anything. Or, make another appointment the care team won't honor. And I'm going to stop here for now. I have quite the sordid and lengthy screed to write about this company. Though I have more immediate concerns and blasting them on 3rd party review site is the only way to get past their robo-reply minefield and talk to a human, albeit one in a boiler room in the Philippines. If you're even considering this company due to the awful state of mental healthcare in vast swathes of the country? Every single step of this process is opaque and miserable, no doubt for the providers and care team too. However, I'm the one who's out $320 haven't had my meds since October, while also being made miserable by the opacity. Received zero help or guidance from Done during all this, but the auto-debit works with the precision of the finest Swiss timepiece of course. And now, when I do the legwork and they're supposed to do something on their end, I'm ghosted, once again. If you do sign up out of curiosity and/or desperation do not use a normal credit card or debit card to do so. Use one of the cards you can pre-load yourself. I'm sure there are plenty of other reviews on this very page that explain why. The glowing testimonials come from employees, reputation management firms or people brand new to the service who naively think it'll always be as smooth as the first month or two, or have been bribed. This company sucks. And even worse, they, Cerebral, Ahead and others have probably set adhd treatment and telemedicine, two very vital things in this modern society, back decades with their parasitic clown car feeding frenzy. ETA: 2/28. So, unsurprisingly enough, the care team never contacted me yesterday. However, auto-responder sniffing out every review site has. Now, in order for this to stay up Donefirst wants me to input a reference #. Nowhere on the Donefirst patient portal, nor on the appointment confirmation email does this information exist. There is no patient number, invoice, account number anywhere. I will dig through to any intake emails from 14 months ago, though I have my doubts to that being very fruitful either. Seems like the sort of thing that should be listed on your profile though, no? My surname is somewhat rare, and we've been in contact before. They know who I am. Though in true Donefirst fashion it's easier for them to make patients jump through hoops than to have any sort of follow-through with patient issues and queries. Update: I rescind what I've said about the care team not responding. Alfa (a name you'll be reading here a lot) and the care team came through for me and resolved quite a few issues. That said, the promise of 24/7 support is laughable. And I still feel like I'd be in auto-reply limbo without raising a stink on here. The squeaky wheel does get the grease, which is not an ideal way to do things on either end. When things are "automatic", no changes, just a simple refill Done has worked fine. If you need a medication change, dosage adjustment, or there's a nationwide shortage of one med that cascades into shortages of others....? Hoo boy. I will continue my service with them. And I can't heap enough praise on Alfa and her team's efforts. It's too bad that there's seemingly no diirect line between one's patient portal and an actual human who can resolve issues without taking a detour to review sites such as this. Alfa and her team: 5 stars. Done overall: 2 stars If you have local options that don't have a months long waiting list for new patients, go with that. The service here isn't very personalized and they do a horrible job of answering seemingly simple queries, which leads to a lot of needless frustration. You tend to find out the latest twists and turns in the exciting field of ADHD treatment, and what they mean for you, with little to no notice. If you're in a remote area, or a situation where providers are sparse, it's worth a look. Though I question what happens when the national health emergency gets lifted in May.

Done. has met my needs, but can be difficult to get an appointment with a provider. Both providers have been very helpful and respectful of my time and theirs.

Fairly convenient in scheduling appointments and good customer service if you call. I’ve experienced a lack of communication and transparency at times- my provider left the platform and they did not inform me or set me up with another one. I had to take time out of my day to call customer service to find that out. Another time, I requested a refill through the online platform and they did send it to my pharmacy, but did not let me know. The portal just said it was under review and I could request again in 2 days. An email confirmation that the script has been sent and what pharmacy it was sent to would be an easy fix for this issue.

I cannot get a response to save my life and my NP's appointments are completely booked up, I've tried to reach out 5 times and haven't had a response in over 10 days. I've been without medication for 14. Has been a decent experience other than that. A bit pricey but they are able to give you medication without you needing to get a neurological review from a psychiatrist or anything like that. Update: I connected to the hot line and they said they would refund my month this month. Overall it was a pain to get an appointment, the only one they could find me for my provider was 3 weeks out. But they managed to fill the rest of the month of the script and setup an appointment and gave me the month free. So I guess all isn't terrible.

Edit: I am changing my review from 1 star to three stars not because I think they deserve it but only because I don't want the bad karma associated with being negative. I was a patient who was abruptly and without notice dropped and forced cold turkey off of medication for my ADHD meds that were working. I was notified the day before that my prescription was due to refilled that my provider no longer was associated with Done and thet it would take 30 days to get me an appointment with another provider. No options for medication during that time were offered or available. That was last October 2022. On January 13th I started the frustrating and outrageous experience of trying to obtain my medical records from Done. Of the 5 different doctors I have collected my medical records from, Done is the ONLY provider to charge me for electronically provided records. They do not have in place a standardized method for former patients to obtain their medical records and they do not make it easy. In fact they demanded that I reopen my account to pay them the $5 they charged for my records and their system attempted to charge my debit card over 22 times a $79 membership fee. It finally succeeded on February 5th thus resulting in an overdraft. Done has since refunded the $79 and finally provided me with my records on Feb 6th via email. You be your own judge as to the quality of the service, or lack thereof, they offer. Good day.

The clinicians only listen to half of what you say. Got a rx and tried for 2 months with no improvement. Attempted to get a high dosage of new medication and I’ve been waiting 3 months to get the request processed. I’ve emailed several times and get replied back 7-30 days later.