Done.Reviews of donefirst.com

Over two weeks and the provider still has not resolved prescription problem with Walgreens - the only pharmacy near me they were wiling to use. The NP provider that prescribed the meds has not submitted proper licensing number and does not respond to Walgreens’ requests for it. So, no medicine for me making the whole exercise kind of pointless. The only reason I even write this is Done kept hitting my phone asking for a review. So here it is.

Do not use this company. Initially it was ok. Got my prescription. Then I tried to get my medical record transfered after the provider didn't show up for my appointment and I got charged anyway. Repeatedly. I tried to call but they intentionally don't post a number which resulted in a 6 week email loop of having filled out everything and authorizing payment for my medical record only to be completely ignored and getting the same 3 auto response emails asking me to fill out the forms and authorize payment. I still haven't received it. I've asked to speak to their medical records department and nothing. I am submitting an roi from my new psychiatrist in hopes that it will actually be received. The amount of anxiety and stressed this has caused has been detrimental to my life and is an unethical way to treat people with mental health issues. It's completely predatory and I can't imagine if this process were the same with something like asthma medication or insulin. Do not use them.

SCAM. Do not give them your money. This is your warning, if you don't listen I can promise you, you will lose out on every penny you forward their way. After evaluation via telehealth video call my physician said I have never taken Ritalin before therefore can't prescribe it. Despite me telling her I did take it she ignored my word and pretended to not hear me. So, I proved her wrong and uploaded a scanned copy of my recent 100% legitimate and fully verifiable Ritalin prescription from a licensed physician that was seen in-person at a clinic. What did DoneFirst do? They acknowledged receipt of the scanned prescription and even verified its authenticity however the physician still refused to prescribe the medication. In fact, she has ghosted me altogether. It seems she didn't expect me to be able to prove that I was actually prescribe the medication in the past! I can only imagine that DoneFirst has lost their prescribing license to the DEA and is hiding it given the recent news that they are a pill-mill. Avoid at all costs. You will not be prescribed anything.

The most unreliable form of patient care. The only thing that matters to them is to charge their patients/customers for bogus appointments that never take place.

DO NOT USE THIS COMPANY. This is the worst company I have ever worked with; it is no better than a fraudulent medical provider. After my first provider told me I should be "over my trauma by now", I fought with customer service to get a secondary appointment with a provider who ACTUALLY knew how to be a professional. They then deactivated my account without telling me. After scheduling a call and being told that I would "receive my appointment soon", I was scheduled at a random time, then they canceled the appointment, and then after I finally was connected with a provider, she told me she couldn't do anything for me because they had scheduled me as a "transfer patient" instead of needing a new assessment. The lack of communication, the lack of a PHONE NUMBER TO REACH ANYONE, is absolutely ridiculous and I am in such a state of emotional distress due to this company. And even now, when I tried to schedule a phone call with them to discuss these issues, they told me they "no longer felt suited to help my mental health problems". NEVER use this company if you want to keep your sanity.

They do not send your prescription when they say and they're impossible to contact in a timely manner. I've been trying to get in touch with them for 6 days and I've received nothing in response. Both phone numbers they have are fake (they never answer). Please just skip this company and go to a real doctor.

They have billed me twice and I'm STILL waiting for my first refill. I have called two customer help numbers, I have scheduled 2 phone calls and was ghosted BOTH TIMES. I'm currently trying to figure out how to get a refund from last month's charge since I never got my medication. My emails and in app message have both gone unanswered as well. I live in a rural area and this would have worked out great for me as I've been on Adderall for a year (and it's life changing! I'm now off my anxiety meds!) And the savings of time and money from not paying for a Dr visit and the 1.5 hours driving was great for me, a real burden lift. I read that "providers" get about $50 for INITIAL APPOINTMENTS with *NEW* patients and afterwards get as little as $7. They are literally incentivized to take on as many new patients as they possibly can and to ignore everyone else. For reference I live in Oregon. I have not had any trouble filling my Adderall at the local pharmacies, they've all been polite and helpful and not weird about the telehealth thing.

My pharmacy did not have my medication in stock and I had already waited four days to see if they would get it. I emailed support and got a response back about 12 hours later stating they would coordinate with the pharmacy to verify my prescription and have it resent to the new pharmacy. The next day I verified the prescription was canceled, but they never sent it to the new pharmacy. so I emailed support again and got a response about 10 hours later saying they would look into it. The next day, I emailed support again, and 12 hours later, they told me they would look into it. I emailed them this morning around 7 AM and I guarantee I will get an email around 6 PM this evening telling me they will look into it but apparently they never do.