Done.Reviews of donefirst.com

The worst medical provider available. Tried to contact them for 8 days straight and when they finally call me back they can’t help me.

I had an initial appt, and then I received an email from the company about being rescheduled approximately three hours before the appt. No problem. I attended the rescheduled appt, and the provider said she couldn’t open documents for whatever reason and needed to reschedule me. I contacted Done and asked for a refund as I do not want to be rescheduled for a THIRD time, at no fault of my own. Done charged me $199, and they offered me $99. So essentially, the company is telling me they are stealing $100 from me. I believe the company may be a scam. I highly recommend not giving them your financial information and going elsewhere for services.

The only thing you can count on Done First for is to take your money. In 8 months I have spoken with one practitioner. They've canceled my appointments never rescheduled yet keep taking $80 a month for my bank account. My medication prescription lapsed several months ago because I was required to have a follow-up appointment. It's hard to have a follow-up appointment when they cancel on you and they don't ever respond to any inquiries. My first and only appointment with my practitioner Keith was very strange, he spent the first 5 minutes yelling at his stepson, then didn't return my respond to my requests for medication change, and finally canceled the only follow-up appointment we ever had. An organization that doesn't follow through and cannot be relied upon is not a good choice for a mental health care provider. Stay away from these people. Edit: I have already sent many requests for assistance through the proper Done First website. I have also sent feedback every time it was requested with exactly the same information contained in this review.

Thanks to Done I'm gonna lose my job. Over 4 months ago now they deactivated my account with out warning, right before the laws changed to needing to see a DR in person to get a prescription. They tried claiming it was just a "chart review" and that it would take up to 15 days to be resolved. It has now been over 120 days! I keep getting emails and texts from them saying "set your appointment up now" but they still have my account deactivated. I am about to lose my job because my focus is complete crap. I was told I should seek legal counsel against them because of how negligent they are. They also gave me a huge run around before they deactivated my account too. This is by far the worst company that claims to help improves lives.

Stay away. Highway robbery First of all I was trying to get an appointment for over a month. Spoke to someone live- “they will get back to me within 2-3 days”. Within those 2-3 days my account got locked out and they were asking me to pay for a membership fee. But a month before I was charged a one year membership (+$700!!!!). I follow up wanting an appointment for treatment as they stole my money. I get this response. “ Upon checking, you have been discharged to the platform as per your provider you need a higher level of care. and unfortunately, we don't issue refunds for discharged patients. Apologies for the inconvenience. Thank you for the opportunity to be involved in your healthcare. Don't hesitate to get in touch with us anytime with any questions.” I follow up and get this email: “Your ticket "49700 Appt and account status" has been Closed. We hope that we've helped you to the best of your satisfaction. To re-open this ticket simply reply to this email.” Stay away. This service started good and then became theft.

Truly awful service. For a service that caters to people with ADHD, I don’t think a single person that works for this company understands the struggles of people with ADHD. Two months after working with Done, they very abruptly stopped providing refills and after begging for a month, they simply sent an email with “your account has been deactivated and you are not a good fit for Done”. Why make a person get two months of medication only to kick them out? Also it took them 3 weeks beyond “7 to 10 business days” STAY AWAY FROM THIS SERVICE

I didn't even finish my appointment. The provider I got Sophie, was so rude and just acted acted like she didnt wanted to be there. I was explaining things and before I even had a chance to explain, she cut me off, and said that's not a symptom. That's funny considering it's the number one symptom with ADHD people. From the very beginning I felt super uncomfortable because of her tone. Then I noticed when I mentioned I lived with my husband her attitude changed not for the better. Stay away from this company. I should have done more research.

They continue to charge even after the account has been canceled. Support intentionally sent me in an endless, useless circle for three weeks ignoring my requests. This is a fraudulent business practice. Account cancellation means account cancellation.