Done.Reviews of donefirst.com

If only a half star were available. Let me preface this with Im a psychiatric nurse practitioner in the trenches 23 years, and I have never in my life seen such wretched incompetence, lack of individualized or compassionate care, and then downright racism and cruelty. I cannot believe they crap on their own people! Like I paved the way for that NP that tortured me! No respect. And what did I need? A refill of the same dosage of med I’ve been on for 3 years and had established care with a fellow clinician who understood, but she left before my next appt, and there in lies the grave gap that almost buried me. No one would help me and put me in acute withdrawal and messed up days of patient care after writing them asking for help 8 times! I didn’t wait til the day before. I run a refugee clinic on Fridays 20 deep, and I spent one Friday crying bc I can’t get the new computer system right and the second I was an hour late bc I couldn’t find my calender, my keys after leaving my door open to the house and car all night. Plus im menopausal. I’m begging them for a freaking refill. So they finally give me a new person and she shows up in a night cap, cuts my prescription in half, says a racist comment then refuses to fill the whole 30 pills when pharmacy only had 10 capsules. She didn’t care, wouldn’t listen, wouldn’t look me in the eye then said “white woman always trying to extend their days.” It’s been the WOrST experience of all time. So I went off all treatment. I love being a squirrel, but it’s not functional and family says I have to go back on. I bought a year membership and I’ve been so backward I let my insurance payments slip and now I don’t have insurance. Thanks Done!!! They’re just awful. My patients have my number and text for refill. It’s easy, yet, I can’t even get a provider on the line for me! What happens when psych needs psych but the psych they give you is incompetent and cruel??? Ugh. FML. I’m so Done with them!!!!!

Charged me for an appointment that never happened. I asked to cancel more than 48 hours prior to the initial appointment. Absolute fraud of a company, don't waste your time.

The absolute worst customer service experience. This is NOT the way to get help with your ADHD. All this company cares about is charging and rolling out prescriptions. Horrendous.

If I could give 0 stars I would! I have been a loyal patient to Done for the last year and within the last couple months everything has gone downhill. First I went to refill my prescription and it was denied because I needed an appointment. Kind of frustrating they didn’t inform me I needed an appointment before my prescription was out, but okay I can wait a couple days. NOPE! No appointments are available with my provider or apparently any provider that works for Done and I got put on a waitlist. I’ve already paid my bill for this month and have been unable to get the care I paid for so I requested a refund of $79, no response. I wanted to just cut my losses at this point so I requested my medical records so I could have a smooth transition to working with someone that actually cares about their patients, no response. This is absolutely insane considering the amount of money I have sent these people they can’t at least send my medical records? I’m not backing down and I will call whoever I need to in order to make sure this company gets what they deserve. DO NOT WORK WITH DONE THEY RUIN LIVES!

Initially, everything seemed great. I was able to get diagnosed quickly and was given a script for 2 meds the same day. Everything went downhill afterwards. I started getting very fatigued from the meds - to the point where it was impacting my ability to function. I reached out on the Done portal and left a detailed message explaining my situation and was told that I had to wait 3 days before getting a reply. Fine. So in the meantime, I had to carefully to time when I took the medications, when I worked out (or else risk getting dizzy while doing weights) and supplement with lots of caffeine - a substance I usually keep to a minimum because of my sensitive stomach and anxiety. So far, these medications were actively making my life harder to manage - not easier. When I finally got a message back after 3 business days, it was from someone or something (it seemed like an automated bot response) that clearly did not read my message and just told me to 'keep taking my medication as prescribed' and also to 'report any adverse side effects.' I DID report an adverse side effect! I called their customer care line and they couldn't do anything for me, beyond misleading me into thinking I could choose my own appointment time with a new clinician because somehow, mysteriously, the other one I saw before is booked up for the next month - which is weird considering I was initially able to see her within a couple of days of signing up for Done. I got an email the following day saying that the previously unavailable clinician that originally diagnosed me will, in fact, actually see me after all, next week for a followup. Oh, and I had no say in the appointment time, either - they set it for me. It's no issue for me, but if you have a busy schedule, go to school or work a conventional full time job, good luck getting that to work out for you. So by the time my original clinician deigns to see me next week, I'll have been experiencing this difficult to manage fatigue for almost 2 weeks. This could have been completely avoided if Done just did their jobs. All I wanted was the okay to take less medicine or halt altogether. This would have taken all of 5 minutes, tops. I shouldn't need to call their customer service line for this and have a whole new appointment for this (that I couldn't even schedule myself!). You might be thinking - why doesn't this reviewer just stop taking her medication? I'd love to, but apparently one of the possible side effects of abruptly stopping one of the meds I'm currently taking is an increase in blood pressure and other heart issues, and that is just something I don't want to mess with. I'm currently looking into other medical options to try to undo this mess that Done has put me through and refuses to help me with. In short: Please, please, please save yourself the time, stress, money and potential impact on your health and avoid Done at all costs. They do not take your concerns or your health seriously. I hope this scam of a company goes down before they seriously harm someone with their negligence.

I have been with done for almost a year and I would say that I did not have a single month that went well. To be completely fair, this was basically the only way for me to get diagnosed and get this treatment without insurance. The medication and diagnosis were both life changing and that is the only reason they are getting one star. There is no way to get in contact quickly with your medical provider. When you send a message they tell you that you will hear back in 3 days but I would say on average you will hear back in a week and the response likely will not answer your question. There is a phone number that you can call but it isn't listed on your website and you can only leave a voicemail. The voicemail says you will get a call back in 24 hours but I will tell you right now that I left around 15 messages over my time with done and I never one time got a call back. Ever. They will not help you, even though the FAQ page says they will, find another pharmacy. I finally quit this service after the 4th time I went more than a month without my medication due to only their negligence and ignoring me. I have to pay a large monthly sum to them and then pay another large sum for the medication so its not worth it. Currently I have been waiting 7 weeks for a one month supply of my prescription that they already charged my card $70 for but I never received. I have sent countless emails and they truly just do not care about you or your mental health. I even came to one of my provider meetings where she said that she would not be turning on her sound or video. She asked me what symptoms I have been experiencing and I told her that I was experiencing some heightened anxiety when i first started adderall, something that is very common for people taking a stimulant and especially in the beginning when your body isnt used to it. She said that I just need to take an anxiety drug and offered a prescription right then. She was already aware that I have tried multiple different medications and ssri's. I think its irresponsible to throw around prescriptions with side effects like that so flippantly without having even a conversation with your patient. The whole experience reminds me that they are truly here to take your money and take advantage of vulnerable position people are in when seeking treatment. Edit 06/29/23: Turns out when you post a negative review they will call you back but they still wont fix the issues they were having. Just a reminder again that they do not care about you and only want to protect their money! :)

I've been using Done for quite a while and they have been very helpful with my quality of life. That being said, I have had my prescription lapse several times, sometimes over a week, even though I would request a renewal in a timely manner. I was constantly having issues with setting up a consultation with my provider, and at least one time he was late to a meeting. It got to the point where I had to send multiple messages through their portal just to get a simple response. Then all of a sudden I would start getting consultation times assigned to me, during times that I had conflicts. Not sure why this was the case, as you typically select the time yourself in their portal. So I literally had to take a meeting while I was on the sideline watching my daughter's flag football game. During the call I reiterated my issues to my provider, and he then offered up his personal number in case I had any issues in the future, and also if I was ever interested in a "local option". Pretty sure that's not SOP... Anyway, my RX lapsed AGAIN, and this was even after texting my provider directly with the number he gave me. First time, there was no response, second time he said he checks the portal regularly. Well, something isn't jiving since my RX lapsed again under his care. I sent in numerous tickets, and even had one closed within minutes without addressing any of my problems. It was as if they didn't even want to be bothered reading my ticket. I eventually asked to be transferred to a new provider and she promptly reached out. I was able to finally set up a consultation, at my convenience through the portal finally, and after our meeting she promptly filled my RX. I do hope that they take the effort to figure out what the issues are on their end, as I do find their service to be very beneficial and like I said earlier, it has greatly improved my quality of life.

This company is horrible. I was online and started the process of making an appointment. I stopped mid registration and they considered me a no show and would not issue a refund. The charge was $199 for an initial fee which was not clear during the registration process. There was no information about amount when registering or even an email detailing charges. The registration process wouldn’t let me exit or go back to cancel. Their customer service is practically non-existent. They don’t have a phone number to call. You can email but they give you the run around. You can make an appointment for them to call you but they will cancel or reschedule it. They’ll keep emailing you to say that your ticket is closed and the issue was resolved but it wasn’t. 0 out of 5 would recommend!