Done.Reviews of donefirst.com

I have to echo the warning of others. Of course with the initial high fee I was given an apt immediately and promised “unlimited consultations” for the monthly fee moving forward. Yet when I went to request a follow-up (a month later from my initial apt) I was unable to receiving the message “your providers schedule is full please message the support team”. It is now two weeks later after multiple messages and I still do not have an apt (multiple messages told me to schedule on the portal while my providers schedule remained full). In addition, I made a records request weeks ago and have yet to receive them. I completed their required paperwork to receive them (which they acknowledged) with no further response. So now it is difficult for me to even look elsewhere for care because they are withholding my records, which is illegal. I had such high hopes for this company after my initial apt (the provider was wonderful) but unfortunately it turns out this company is just another cash grab and not worth the money. It is dangerous to practice medication management this way and I highly suggest you look somewhere else for care. UPDATE: 7/20/23 The urgent link provided by the Done response (seen below) was the only way I was able to resolve my issue in seeking an apt despite my assigned provider's schedule being marked as "full". I will say that the representative I spoke with was very helpful and did everything she could to resolve the issue swiftly. It just shouldn't have come to that. Since then, I have been informed by my pharmacy (Walgreens) that my medication was flagged in their system due to the new provider's physical address being greater than 50 miles from mine. Again, multiple messages through the portal asking for assistance with this were met with completely useless responses. For example, after my first message relaying what Walgreens told me I received a notification that I had been switched to another provider (now the third in less than 2mos with Done). When I messaged back seeking to confirm that the new provider was located within 50miles of me the response I received was instructing me to make an appointment. Another message repeating my simple question was again met with a response instructing me to make an apt. I again had to use the urgent link to make an apt with a representative to get this question answered. While each of my issues have eventually been resolved, nothing with this company and the platform they are currently using has been simple. I am amending my earlier review to say if you use this company keep the urgent link handy and prepare to be patient.

Overcharged for the initial consult, pharmacy refused the prescription because of no authorized provider registration number. Pharmacy attempted for a month to get the approved but no response. Done billed me two additional months despite providing no services. Unable to contact Done as there is no available phone number and no direct communication on the web page.

This is the worst company. You will be treated as a number. All they want is your money. Something wrong with your medication? Good luck getting an appointment. They base the meds they do give you off of a simple 5 min test you take😭 If you can’t make an appointment, which is impossible after they take your money, they will still charge you if you get meds or not. Appointment or not. If you complain they will make an appointment for you.. and then cancel the day off and re make one and then cancel and then remake one until it’s been 4 weeks later. They WILL leave you waiting for the appointment on zoom for over an hour!!!!!! And then cancel your appointment. The providers don’t give a flip about YOU they just want your money and will push you any med in the beginning going as far as to ask you to continue even if it gives you heart palpitations. Go someone where else!!

Criminals. They are outright fraudulent criminals. And they make it so you cannot contact them. I have referred them to my state medical board. They are nothing but frauds.

I am happy with the place that I am at right now with Done! I received my first prescription and it’s truly life changing. At first, there were a few bumps in the road, but I am satisfied with the way they were resolved and will continue to use the service in hopes that it is all smooth sailing from here! A lot of frustration came from the lack of in stock medication at local pharmacies, but I am now using a mail order pharmacy which seems to be more consistent! Overall, I would recommend Done as long as you are someone who has enough patience to deal with some slight inconveniences with a great end result. UPDATE: I was bribed with a $25 Amazon gift card to write this review. I am a fresh out of college broke adult so of course I took the offer. Do not use Done. They provided me with next to nothing and I cannot wait to never hear from them again!

Incredibly bad service. What others have said is true -- they are always on time as far as getting their money from your bank account, but you'll be left twisting in the wind for weeks without a prescription. If you get one. The last provider I saw was shockingly hateful and unprofessional. I gave Done 5 months, and as many months' worth of my money, for treatment, and feel I'm probably worse off than before I made the mistake of approaching them for help to begin with. I'm going to be contacting the Better Business Bureau about this shady, mean-spirited, unprofessional, flaky company. Avoid!

I would love to share that I had a great experience with Done, and things were going really well (quick reply times, appointments available within a couple days) until I needed a prescription. The provider unfortunately never wrote the Rx to be sent and never uploaded my chart to the platform, so an alternative provider was unable to provide any assistance without those charts being uploaded. This was approximately 6 weeks ago. Since then, I have been stonewalled in getting a new provider or a prescription for my diagnosis. The last three weeks I have been waiting for the "Clinical Leadership team" to review my charts (and they deactivated my account). How long does it take for someone at Done to review a medical chart? I'm pretty sure my primary doctor does that in the 5 minute time window between the start of my appointment and seeing the doctor. Also was charged another $99 with no explanation as to what it was for (has been refunded after I caught it on statement).

I had an appointment with a Done provider on 06/23, at which time I sent my medical records before the visit was over, and the provider confirmed she received. It is now 06/29 and I still do not have my medication or a prescription despite four pharmacy changes (not my choice) 10 emails, and 13 phone calls. They do not have a patient portal as they claim. The only way you can contact someone is by email (a random/different person responds with a generic reply) or by scheduling a phone call (which will be returned by somebody who barely speaks English, no medical background or ability to reach a provider) because they outsource their work... The only appointment times they have available to speak with somebody are usually after 5:00 p.m. when most pharmacies are closing. The representatives who call refuse to help coordinate any type of care or assist in locating a pharmacy that actually does accept prescriptions from Done. As a psychiatric nurse of over 10 years, this service is harmful to the people it claims to serve. I would appreciate a phone call from Done leadership in addition my prescription I paid $200 for