Done.Reviews of donefirst.com

Everything went wrong after the initial consultation. First of all, it took at least 48 hours for them to call in the prescription, despite stating shortly after the consultation that it had been called in. When I contacted Support, I didn't get a response until I disputed the charge with my credit card after a few days of silence. Thirdly, the Walgreens pharmacy said they wouldn't even fill the script from this particular doctor which gave me shady vibes. I won't be using this again.

My pharmacy was out of my medication due to the current shortage, after communicating with Done they offered to get a new prescription for an online pharmacy. After 13 days I still have not received the new prescription. I know everything is electronic and it would probably take the doctor all of 2 minutes to send the new one. I can't understand how it hasn't been resolved yet. I've been in contact with Done and have received several apologies but I haven't received any real resolution

Ive been struggling with focus, anxiety, and attention spand since ive been a child was really hoping this was going to work out but have had only troubles. The medicine i was prescribed left me nauseous, fatigue and dizzy just to name a few mentioned this to them since its a big concern since i work on superstructures at extreme heights and around dangerous equipment all day and fear of falling will most likely lead to death was told to just give it time thankfully ive only fell once and it was only 5 ft but landed on neck which lead to me missing days of work which i cant afford since starting my own business and having so much on my plate. The medication does less rhen nothing i cant even remember if i take it or not day to day. First month and half i made sure i stayed on schedule but after stating my concerns after mentioning side effects i was told "oh, just rake before bed instead of the morning" after i did that id just lay on bed all night tired and dizzy and nauseous and after the fall at work i hardly take at all because its not the right medicine and i jave to wait till this month is up before we can "see what we can do". Over all im sure this is right program for some and the right medicine just not for me. This is my experience and shouldn't sway anyone's opinion to not try out just if you do try and have these symptoms do yourself a favor and dont wait to stop taking just wait till next appointment and see if they can do something eles if they xant maybe try a different place.

Done has left me hanging without treatment. It has been over a week since they promised a prescription. I’ve followed up with Done and their provider via their portal, phone calls, and emails with absolutely zero action or response on their part. They have deleted my comments/requests for help on their Facebook and Instagram pages. I’ve been told to keep waiting for them to make any progress for EIGHT DAYS IN A ROW. **Update #1** Two more days of the exact same service from Done. The RX has been written but Done cannot find the time to send it to the pharmacy that they selected. I’ve taken this medication for 21 years from several different providers and pharmacies without any lapse in treatment. The customer service and support from Done is completely inadequate. They keep telling me to wait 24-48hrs. Done, THIS IS MY HEALTHCARE, not some service or product that is optional for me. **UPDATE #2** The people at Done were finally able to get my prescription to a pharmacy for fulfillment. They also offered to change my provider due to the lack of response from the previous provider. While I appreciate Done correcting these issues (better late than never) I am still somewhat skeptical on the quality of long term/continued care. I will update this review once more after I receive my next prescription. **UPDATE #3** Prescriptions are still days or weeks late (have not received a single prescription on time). Haven’t had the same provider twice. Dealing with Done has been an ongoing disappointment.

After my initial visit with my clinician, I was prescribed my medication. However, the pharmacy was out of stock. I was told by my doctor during my virtual appointment that if the pharmacy is out of stock, I should find a new pharmacy and then update my preferred pharmacy on the Done website and shoot her a message so she can send my prescription to the new pharmacy. I did all of this and received no response (other than the automated reply) from my clinician. I sent multiple follow-up messages and still received no reply after over 10 days. I also emailed their support email 5 days ago, and also have not received any response other than the automated response. Because of this lack of communication I have not been able to fill my prescription. I was forced to find another online service. I seriously warn against using this service. Sure, it seems convenient at first, but this is a very unprofessional service that does not provide support should you need it. EDIT: After receiving this reply from Done, the have still not responded to either of my two emails to their customer “support” team.

Closest thing to a scam that you can get. You will get you medication but you have to jump through every hoop. This should be a last option and not long term. My prescriber made fun of my appearance durning a video call, and also called me a liar and when I proved her wrong she dismissed me. Because of her mistake I was without my medication, and done customer support did nothing to reslove the issue they actually made me wait long and repeat the whole process again. They make me want to give up on the healthcare world in general and they made me feel unimportant, worthless, and like my life doesn’t matter. When it is their job to support my mental help. You cannot call for support at anytime, only emails which take 3-5 business days for them to respond. Even then they will not read your question and a robot will reply making you have to ask again and wait another week. This has happened to me several times. Also make sure you are located close to the main offices, if not you will have to drive within 50 miles of their office, just to get certain medications. I have to drive 6 hours in total every month due to there misleading advertisements. Also who they hire is very unprofessional and they are not even educated on how the done system works. I had to educate one provider my self. Over all this company made me lose hope in finding good help for cheap

Deceptive cancellation process. Make sure you select one of the cancellation options that actually allows you to cancel. I selected the wrong one, and instead of cancelling, it sent me a receipt. When i attempted to get my $79.00 back the next month when they billed me again... they said they would give me $15. I have nothing positive to say about any portion of the service. I’ve had an appointment with a support member, who told me the refund policy maxes out at 20% of the charge. Customer support is pointless, and it sounds like they’re overseas.

After my intake, I was entirely unable to contact my provider or anyone from customer service to get my prescription renewed (which they do not do automatically). So basically, they charged $200 for the initial fee, plus $80 for my second month—for which I got 1 month of medication and no ability to refill it. It's been 9 days since I reached out to my provider for a medication refill—in addition to multiple messages to their care team—and I still have not heard back. Absolute scam. Edit: thank you, Done's marketing team, for the poorly pre-written response and offer of an urgent appointment (which, if you read my review, is not the issue I'm having). Instead of wasting my time with an appointment I don't want and no doubt charging me for the privilege, how about you find out why all of your providers/care team members are MIA and unable to respond to a simple request for Rx renewal after 9+ days? Sent you my info, as requested.