Done.Reviews of donefirst.com

This has been the most deceptive experience I have ever had, and if someone doesn’t respond to me, I will be contacting the state board. I had an appointment with a done provider on Sunday, August 12th. I was told to give them three days for it to be received by the pharmacy. Well it’s been five now, and I have scheduled five calls, all of which someone tells me they have sent the script, yet my pharmacy has not received it. I have been out of my medication for four days now, I have to go out of town on Monday for two weeks and cannot make an appointment with a doctor in time. The pharmacy stated they can’t accept the telehealth script, so I had to schedule another call for someone to call and say they will reach out to Walgreens to see if they have it in stock and can fill it. I was promised a call back today. I was promised it would be handled. Well here we are. It’s not. This is my healthcare, I was seen by a provider, and prescribed a medication for a diagnosis I have had for years. I used done because it sounded like a more convenient way to manage this, but clearly, it’s a cash grab. Countless messages, countless scheduled calls, and no luck with my medication that is LEGALLY TO BE FILLED. You falsified the process, and failed to make reasonable attempts to resolve the issue. Now I know these reviews get deleted, and I don’t really care. I want a supervisor to see this, and get back to me as your company promised. You can’t mess with peoples healthcare like this. I will not let up until someone responds to me.

As a Clinician myself, I am familiar with the best research on how often to take ADHD drugs. Medication should be taken according to symptoms not according to a cookie-cutter rule done prescribes people 28 pills, and refuses to renew the RX until 30 days. Thus you are out of meds when you seek to fill it. Unfortunately, it is hard to get the medication so you are unlikely to be able to get it filled the same day. Taking two days off a month will not significantly impact your tolerance. This is actually to help them and is not sound clinically. I was notified of discharge by text, and I do feel abandoned by the provider, which is an ethical breach. I really won’t miss Done, but I didn’t expect it to be a little better than it was.

I have worked with this service as a patient on two separate occasions. The first time around it worked out okay-ish until the provider I was seeing was no longer available to me and I was going to have to jump through hoops with a new provider despite being an established patient. I switched over to having my PCP take care of my needs while I had health insurance and it took threatening legal action to get my records sent to my PCP. I should have known better than to give them another try when I lost my health insurance and needed mental health services. I notified them on the 9th of August that the dashboard was not reactivated properly. I was offered a discounted rate of $159 for the re-initial consultation and that would be charged to my account two days prior to my visit with my NP. That didn't happen until 24 hours after my visit when I had to notify them it hadn't been charged, and I still didn't have access to the dashboard. That really should have been the first red flag, and I wish I hadn't notified them at all. I am now fighting with them to get my money back because my visit with my NP isn't documented on the dashboard and I was unable to communicate with them at all, my pharmacy didn't receive my prescription and thus no prescription was filled, and I have had to send non-stop emails to get even the most piecemeal bit of care from this company. This was all the while trying to stave off a mental health crisis unrelated to dealing with them. Seek care elsewhere!

My experience with Donefirst.com over the span of approximately 5 months has been nothing short of horrendous. The label of "treatment" hardly fits, considering the nightmarish journey I endured while seeking relief for my ADHD. Throughout this time, I found myself trapped in a recurring cycle of despair, as I frequently went for weeks, and at times even months, without access to the crucial medication that is pivotal for managing my condition. This ordeal unfolded while I dutifully honored their monthly fees and faithfully attended every appointment they scheduled. Despite adhering to all their requirements, submitting timely refill requests, and diligently fulfilling my responsibilities, I was appalled by the profound negligence displayed by this company when it came to addressing my medical needs related to ADHD. The utter lack of responsiveness and medical attention I received during this period was nothing short of a betrayal of trust. This experience has been nothing short of a nightmare. I found myself abandoned and left to navigate the daunting landscape of ADHD withdrawal on my own, after relying on medication to manage my condition for a decade or more. The sheer irresponsibility and lack of compassion demonstrated by this company are deeply unsettling. Their actions, or rather, their lack thereof, have not only resulted in significant emotional distress but have also exacted a heavy financial toll. It is with a heavy heart that I label Donefirst.com as a wholly irresponsible and uncompassionate entity. My interaction with them has left me traumatized, emotionally drained, and burdened with substantial expenses. This is not just a personal grievance, but a warning to others who might consider seeking help from this organization. The experience I endured with Donefirst.com stands as a testament to their disregard for the well-being of their clients, and I can only hope that my ordeal prevents others from suffering a similar fate.

This place is an outright scam. They do an intake to get your 200 bucks, the 'doc' assigned to you ghosts you, and then they only give you a prescription that has to be signed off on by a PCP that will not recognize it. They have no phone, no way to reach them, and you very soon realize you have been tricked into giving up a couple hundred bucks to an intake person who was giving you a meaningless form. Predatory fraud company taking advantage of people with mental health issues, lower than low.

This is an outrageous company. The provider I spoke with yesterday informed me it would take "5 minutes" to send the script to the pharmacy. I waited an hour, then called the pharmacy. No history of any order. I wrote a communication online, as there is no contact number. Received a call at 6pm stating the provider would require MD signature. This is not true, and not what the provider told me. I notified them of that fact and they hung up on me. Still no script at the pharmacy. I have located the providers NPI and license number, which I will be using to file a formal complaint through the state board because this is malpractice at best and this company needs to be dealt with. They take your money and give nothing in return. This is not patient care. I am also filing a claim with my bank for return payment as I did not receive what I paid for.

This company is clearly paying people for positive reviews. Be aware and actually read the critical reviews because those are a much more accurate representation of working with this company. 6 days ago, I requested a renewal through their portal. After I had to follow up with them for DAYS, they finally told me they locked their own provider out of their portal but no worries, their "engineering" team was working on it. Surprise, surprise, the "engineering" team couldn't do anything, so I was assigned a new provider. I had to have another appointment with him, just to continue receiving the care I had been receiving for years. He never sent in my prescription after the appointment and no one has heard from him since. He did make a "joke" during our appointment about running away so I'm assuming that's what happened. The support team is utterly useless. They have no clue what's happening to you and you have to tell them each time you have a conversation with one of them. They also continually ask for 24-72 hours in between conversations. At that rate, you will never have your issue addressed.

No pharmacies in Pittsburgh PA will fill prescriptions from Done. I got my first 2 and then my pharmacy wouldn't take refills from Done l. I called 6 other pharmacies and was told no one in the area will fill scripts from them. It's a waste of money to even try