Done.Reviews of donefirst.com

DO NOT USE THIS WEBSITE!!!!!! Their clinician was unfriendly and uncaring right from the get go, telling me she made me wait and didn’t want to let me join the appointment because the name on my zoom was not mine (my partner’s work laptop). She was extraordinarily rude and possibly racist, asking where I was from 4 times throughout the appointment. Being Asian myself, this was definitely unexpected. After I told her about my only physical condition, hyperthyroidism that I concluded treatment (medication) for at the age of 18 because my tests started coming back in the normal range, she insisted that I MUST still need thyroid medication because (and this is verbatim) “it’s impossible for thyroid conditions to magically resolve.” When I tried to talk about my current ADHD symptoms, she cut me off. I actually wasn’t even given the opportunity to talk freely at all, not even at the very beginning of the visit. She didn’t even ask me “Why are you here?” And then when I tried to talk about my history of inattentiveness in class, and my lifelong issues surrounding disorganization and emotional reactivity, she cut me off again and again! During that full hour, she didn’t even ask me one SINGLE time about ADHD, and I couldn’t get a word in. This clinician seemed, during my appointment, to be angry (and ruminating) about something unrelated to our visit. It seemed like she decided right at the beginning of the zoom visit, that I was an under-employed underachiever who just wanted to abuse stimulants, and she spent the rest of the hour proving this to herself. I repeat, DO NOT USE THIS WEBSITE!!!!!!!! If you have a hard time with a learning disorder, you better hope you don’t get their nurse practitioner with a chip on her shoulder about being Indian and the only one in her family without an MD.

Horrible experience. I’ve been taking adderall for 15 years now and they rejected me as a patient saying I was a liability and not worth taking on. Yet they still have my money and it’s days w/o resolving the issue. At a minimum fill my script and tell me to look elsewhere for next month instead I paid $199 for them to say I had ADD whattttttt?!? You don’t get to save your own liability, reject me as a patient, say I have ADD and also take my $$$$?!?’ That’s a scam and not how risk mitigation works in the most basic terms. Lastly I got an email saying try now for $99, but I still got charged $199 anyways wow. IM DONE! GO ELSEWHERE

Scam. I have an adhd diagnosis from a neuropsychologist and wanted to explore medication options via Telehealth. Medication prescribed cost $367/ month AFTER insurance. So I found a pharmacy with the generic version which was under $100. I've been trying for a week to get them to transfer my prescription and they keep sending me a message saying are you sure you want your prescription transferred? Yes that's what I'm asking. Wasted $200 on a 25 min appt to not recieve Care. Disgraceful unethical garbage company. And I say this as someone who works in behavioral health.

Count me as another person who would put down 0 stars if I could. So many issues I'll just list them out: 1. The provider I met with was cold, reading monotone off of a form, and didn't make any eye contact via the screen. One of the reasons I chose this service was the feelings of shame/embarrassment around the issue and the provider did nothing to help put me at ease. It was like they were a human robot with a rude undertone to everything they said. Oh, and she was 30 min late for our scheduled appointment. 2. She gave me script and said to take 1 pill a day and check in in 30. When I got the script both via the portal and at my pharmacy it said to take 2 a day. But there were only 30 pills so I was unsure if I should take 2 a day, like the bottle and website said, and run out in 15 days or take 1 a day for 30. 2. Not being sure, I took 1 a day while I tried to talk with a provider. The two times I scheduled a call no one called. I was on vacation and traveling so decided to keep with the 1 a day and reassess at the end of the first month. 3. As the 30 days neared, I tried to schedule a follow-up appointment. There were none available for 3 weeks with my provider and no option to see other providers. 4. As a result, I requested a refill and figured I might as well keep going with 1 a day. They say it can take up to 3 days to process. On day 5 with not getting any response I scheduled a call. 5. The person apologized and said it would be processed that day, no later than the next. I then waited another 3 days with nothing. 6. Meanwhile, I get emails asking "how are things going?" and getting me to try and refer someone. I tried to respond to the email and it was an invalid address. There was no place to go to tell them how I was doing. The email noted you could get in touch at any time but the link went to an unknown page. 7. I schedule another call and the person has the gall to tell me I requested the refill 1 day before. I said no, I requested it over a week ago. He then conceded I requested it 3 days before. I said no, that was one of my follow-ups. 8. He then tells me my provider is on leave and that is why I can't get it filled and I need to wait for her to get back. I tell him this is ridiculous and bordering on unethical for a medical provider. He says he will try to transfer me to another provider but then I will need to do the whole "wait 3 days" which I call BS because look where that got me the first time. 9. What really galls me is they are specifically targeting people with ADHD who likely have poor follow-up/executive functioning skills so its almost like they are preying on us knowing we won't follow up- and leaving us unmedicated so we are less likely to! I'm cancelling my subscription and telling my credit card company to not pay them as they did not provide the service I paid for.

If I could put 0 stars I would. If you actually need help with ADHD, Do not! And I repeat do NoT waste you time and money with this sub par amateur attempt at health care. They have Done. Nothing but complicate my life as a person with ADHD. There is no real help with any medication management or pharmacies! They cannot send scripts to CVS, this leaving to use their own 3rd party pharmacy which is such a piece of crap. They charge a 50 dollar copay for medication that is way cheaper else where. I get it if it was convenient, but it not!! Takes anywhere fro 2-3 week, for medication to arrive the 1 time it actually came. And I’ve been waiting about 1 1/2 months for my refill! Please, please! I urge you to seek actual professional care if you really have ADHD!

New age of customer service where no one is held accountable. I’ve had the same “careteam” member send me the same canned email response 3 times. The is no accountability. There is no escalation. Seemingly no supervision. They legitimately offer nothing but the same frustration you have become accustomed to receiving from medical personnel.

The provider didn’t even know many of the common medications I am taking and had to look it up. In the end told me “I’m denying your care with done”. I agree other reviewers this site is not for people with actual adhd this is for people who just want easy access to stimulants

Wow, just awful. Do not use this service. It's a pill mill with awful customer service. Seriously, do not use this!