Done.Reviews of donefirst.com

Second review of done. I wrote a review of done the second month I was using it because my prescriber fell off the map without passing me along to someone else and no one could get me an appointment. That prescriber had me stop taking the antidepressants I was on and it was very destabilizing and irresponsible on their part. After leaving a negative review I was contacted in a manner bordering on harassment but did get issued a new prescriber eventually. I just missed the only available appointment with that prescriber who is on the east coast (and only meets between 3am and 6am PDT) and now there are no available appointments for the foreseeable future. Done has no phone help line and when you ask for an appointment or assistance you have to message them through the portal. This sends back an auto generated reply asking you to allow 3 days for a response, at which point you won’t be helped and when you call them back they’ll tell you to wait 3 days again…and on and on… I requested an appointment 4 month ago. Considering canceling immediately so I won’t be charched to have them mess me around for the next two months. Horrible, irresponsible service.

This has been such a scammy experience. My appointments keep getting cancelled or rescheduled (without my consent or knowledge), yet I am still being charged! In two days, I have been charged $308 and have not even met with a therapist yet. I’m livid and want a refund immediately.

It has been 21 days since my appointment. Still no medication. A prior authorization (PA) apparently was needed and is being “worked on.” My requests for an explanation through the app have simply been met with a “we’re working on it.” Don’t bother attempting contact through the phone number. You will just be directed to the app. Email requests are ignored. According to my large/very well known medical insurance provider, they process PAs in 24 hours, not weeks, The only significant contact I received after the initial consult was a phone call requesting my review on Trust Pilot, so here you go.

I'm sorry but it's really a crap shoot who you'll get on this site. My provider did not at all appear familiar with adult ADHD and kept asking me about a childhood I scarcely could remember. She read solely from a script and only wanted yes or no answers. She was not really interested in my story... and if you have ADHD you understand how important it is to tell your story especially when you are already ashamed of the person you are. I could go on but I've decided to find an MD who specializes in adult ADHD and can give me a real assessment.

Messaged them like 4 days early and perscription still is not filled or sent in. complete neglect and abandonment. this is insane how mont after month they can and will just ignore you . it really messes with the ailments being treated as the sudden lack of medication due to neglect abandonment and incompetence is extremely detrimental to mental health.

BEWARE! After sending out MULTIPLE emails, posting on X(twitter), instagram (which they deleted), linkedin, and the "founders" page, sent me a particle refund. I do not know what games they are trying to play. FRAUD! You are SCAMMERS. You advertise for a $10 "appointment" then charge someone $298 for a service that wasn't completed or even started. Then refund me only $198? GET IT TOGETHER. FIX IT. I don't want to see a copy and paste response.

The positive reviews are written by their PR people.

Extortion and then they call me a drug seeker and took my two hundred dollars