Done.Reviews of donefirst.com

I cannot recommend Done. I’ve had issues with my “provider” and getting the prescriptions she claims I need. I haven’t been able to switch providers even though they claim you can. Communicating with the company is extremely difficult and they are very unresponsive. If I hadn’t paid an annual rate, I would cancel my membership and find someone else. They wont give refunds.

WORST MENTAL HEALTH COMPANY I HAVE EVER DEALT WITH! Please, save yourself the stress and anxiety of dealing with unprofessional staff. I was with Done for just one week, and it was a terrible experience. They switched my therapist without informing me, and I only found out when I tried to check in with my original therapist (as she had requested). The new therapist disagreed with the initial treatment plan and refused to continue it. If you ask too many questions or express concerns, they will completely shut you out. Just an hour ago, I received an email notifying me that I had been dropped from their service. However, they are still keeping the $400 I paid for the initial visit. If I could give this company negative stars, I would. I plan to take further action and report them to any relevant agency because their handling of mental health care is appalling. When dealing with a vulnerable population, it is essential to have professional and empathetic staff. Please do not use this service.

WATCH OUT. SCAM? I used Done two years ago and had a great experience. I ”re-enrolled” last week by paying and was prompted to pick an appointment. They charged my card but never sent an appointment link. Worse, the app didn’t reflect that I’d already paid and was promoting me to pay AGAIN. The day of the appointment rolls around, but still no link no text - nothing. At some point that day they send a no show email. For what appointment? I immediately responded with my issue (and have now sent four emails over the past week to several addresses) but have not received a response back. What am I supposed to do? TLDR: DO NOT USE DONE. They used to be legit but now charge you for appointments you can’t even get to and ignore customer service requests. No idea what to do now.

DO NOT USE. I've reached out to them 2 weeks ago and many times in between and STILL have no response - I've been out of meds for almost 3 weeks and no end in sight. They're quick to withdraw my monthly membership amount but impossible to get a hold off and have no customer service number. It was a bit smoother when they worked with RX outreach because you could just send your meds and they would ship it, but without explanation they just stopped working with them and are now taking ages to make a simple pharmacy change so that I can get my RX filled.

AVOID AVOID Done first has got to be the most mismanaged company. First off, a majority of the pharmacies refuse to work with them because of their shady dealings. I have had to find alternate pharmacies ON MY OWN because of their refusal to work with them any longer. Secondly, their customer service has got to be the worst experience of my life. They are incompetent to handle situations in where they actually have to do work, their response time is slower than a turtle and they forget who they are working for..the patients! I have had to call/email them repeatedly for them to actually do anything. Please do yourself a favor and avoid this company at all costs

6 weeks+ to send my medical records to my doctor? Insane. No phone number to call, just waiting for email responses to assist me. I received an email regarding a delay but didn’t think it would take over a month, and waiting. What is going on? As a result of this, my current care and treatment care is being delayed. This is unacceptable. This organization should be investigated.

You've never processed a refill in a timely responsible manner. I regularly go without medication as a result. I'm currently without medication and you are days over your estimated time to respond, you effectively have ZERO customer service. I've never gotten help when needed with your service, ever.

They have terrible customer service. My pharmacy was out, I asked them to switch my prescription to another pharmacy, after 25 days of emailing them and sending them requests to do so, they never did! I just finally got an email that said it was only 5 days away from my refill so I couldn't switch or refill until then. It's completely automated garbage, if I could give them less than one star I would