Alex
Personal experience and take
Let's not dilute the fact that any company or program is with out fault or is perfect. Because that's never been the case in my experience. My experience overall with Done has been a largely positive one. They were efficient in setting up meetings with me when needed and my provider always responded to my questions within the sla stated on the site. Like others have mentioned, I have found it difficult to fill prescription at a physical pharmacy ( not really a done issue but one that they are contained within). They have taken effort to provide alternatives to their patients through a virtual pharmacy. Like others have reported, I have also experienced delays with this virtual pharmacy (which seems largely out of Done's control). People have made comments about the cost, and that's true, their program does cost money, but for profit approaches in Healthcare is not a new issue (look at any larger hospital). It may be problematic but that's not really specific to Done either. With all that being said, they are an alternative to adhd management and care in a time that many are struggling with proceeding with primary and traditional approaches. I was very happy to see that they suggested and offered non stimulant routes for treating my adhd. They provide a good amount of avenues to report issues in the process and are relatively responsive when needed. I have recommended Done to others who found themselves struggling to find traction in the traditional system that has been bogged and bloated since the pandemic. I have also had delays and there pharmacy support teams reached out to help find alternate solutions (even if it was for a virtual pharmacy), not sure what their scope and R&Rs are when discussing physical pharmacies so YMMV. These are only my experience. But I wanted to add my thoughts the the Tidal wave of mixed reviews. Hope someone finds this helpful in making their health care decisions.
Response from Done.Sep 8, 2023
Thank you for taking the time to leave such a detailed review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.



