Done.Reviews of donefirst.com

Done seems fine when you start off. But the doctor who interviews you only has 30 minutes. So they prescribe meds based on that short interview. I decided to cancel my account, but they convinced me to pause it. They did not disclose that the account automatically unpauses after a month. $245 of charges I did not authorize. So I contact them and they refunded only $45 of that amount. Then I cancelled my account. They continued to charge me. I cancelled the credit card and they kept sending emails asking me to update my payment method. Once you start an account they will bill you non stop until you cancel your credit card. I reached out to support many times during this experience. They will likely reply here that they would "love to help and investigate". That is untrue.

Horrible!!!!! I paid $100 for my first appointment and it was so pointless!! She basically said she couldn’t diagnose me and to go back to a in person dr for a real diagnosis. Wt# is the point of that? And on top of it she was rushing me and not listening to me. Horrible experience! Wish I could get my money back.

So I tried to give donefirst a try after seeing they had a "holiday sale" that was only $100 for the first appointment and well I was still charged $200 after making an appointment, so I reached out to them several times through email and also opened a ticket on the site and have yet to get a response...has been 3 days so far and nothing, then on top of that I see the doctor and she decides to prescribe me Strattera after I had just told her how I don't think SNRI's work for me, I thought this site might actually care about helping people but no they do not, would not recommend anyone use this site as they false advertise their prices, support won't get back to you, and the doctors don't actually listen to you or seem to genuinely want to help you.

My first appointment was ok. The doctor said my case would be simple because I had a prior ADHD diagnosis. She said she was going to get my medical records from my previous doctor but she never did. She scheduled a follow up appointment for a month later and canceled on the day of the appointment. Scheduled another follow up a few weeks later and canceled again on the day of the appointment. Now any messages I send are just ignored. She ghosted me. I wasted 280 dollars. Edit: The done care team contacted me to try to straighten this out. I had to get my medical records from my old doctor and send it to them. Then they scheduled a new appointment with the provider. I did everything right and signed into the zoom appointment 5 minutes early. I was left on hold. The doctor never showed up. I really thought i was going to be able to give a better update than this.

So far just completed my Telehealth appt. it went great but my prescription was denied at my local Walgreen's. I have sent emails (with no follow up email that states it has been received by the company) and tried to use the HOME portal (on the website) after signing in and the screen literally goes blank, while all the other tabs are working well. The customer service phone number doesn't work and have started to think the company is a scam.... need help. I will continue to update daily as I believe transparency is HIGHLY important with this matter. -As of now no response on any communications outlet: Nov 2 2023 -Only response has been through Trustpilot: Nov 2 2023, sent Info. Waiting - Nov 2 2023: Received a phone call from DONE @ 6:51pm. Was advised they cancelled my pharmacy prescription and changed it (with my authority) to at home delivery. Expedited. Also brought up about the promotion going on and he stated will speak to billing dept. Should get a call tomorrow. Will continue to update.. - (Nov 2) 830 pm: Received a text and email stating I have received my treatment plan and checked the portal and it is fully functioning. - Nov 3: spoke with someone on the phone to go over steps to honor their current promotion. Everything seems to be going smoothly FOR now. Glad it is! I’ve propped up their review 1 star, due to their immediate action during the last 24 hour’s! Nov 4: Called the RXoutreach (house delivery company they use) and they still have not received my prescription. They did mention it would take 24-48 hours. Which the original consultation was Nov 2 in the AM. So will wait till Monday. Will update when I am updated. Nov 4: 621pm received an email stating that my state (California) requires an in-state referral form from my provider. Should’ve been done prior to finding out today wouldn’t you think? Sent my provider a message and reached out to the support email regarding the matter. Also setup an appointment next week (no option for in-person appt) ahead of time to try and mitigate it. Let’s see what happens… **************************************************** Going to cancel the entire order and client relationship with DONE first. Saw a psychiatrist, explained my symptoms and just received my meds. I do not recommend this company. Wouldn’t be surprised if a class action lawsuit comes alive within the year. For all those suffering, you’re not alone. Find the ACTUAL help you need even if it’s expensive. The stress in dealing with DONE is not worth it.

This place sucks so so so bad. They take your money.... and then they tell you that they can't help you and that you need to see an in person dr to treat you for adhd and they want to keep your money even after they tell you they can't help you. LIKE WHAT THE CRAP IS THAT ABOUT?!?! I'm going to leave a review anywhere that allows a review till I get my money back.

Edit: I could never get Done to respond to me within 24 hours as a patient, but they responded to this review within 12 hours asking for verification that I was actually a customer. Their customer service reps called me 2 times in a row because they were so worried about me. Nah, they were worried about their reputation and getting paid. This company is such a scam. When people tell you to stay away from this company, please listen to them and stay away. This company seems great at first unless you actually need to contact them or communicate with them for any reason. They happily take your $79 a month but don't expect anything when you need to use the service you paid for. God forbid there's an issue with your prescription and you actually have to message them for help. They've disappeared. 3 days later after you initially contacted them they may acknowledge you and tell you they'll get back to you. Maybe they will, maybe they won't. There's a reason none of the major pharmacies will work with this company. They are impossible to deal with. This company preys on the vulnerable and is completely medically negligent. They should not be in business. Save your time, energy, and money and stay away from this company!!

Done is the worst telemedicine company I have ever had the displeasure of working with. The clinician I spoke with had such a heavy accent I couldn't understand a word he said. Done should be investigated by the Drug Enforcement Administration (DEA) and I will personally bring this company to their attention as a special investigation.