Done.Reviews of donefirst.com

I think this is the worst experience I've ever had with a company. I also don't think I've ever written a review, but the company is so bad I had to share to keep others from experiencing the same thing. The assessment was awful, just a guy who I couldn't understand reading from a script. He didn't care about anything that I said, only that I provided him my pharmacy so he could know where they were going to send the drugs. He kept bringing it up regardless prior to the assessment. It was obvious that he was going through the motions and probably gets paid when I get a prescription. Anyway, it was very difficult to understand him as his accent was so strong. I messaged him later since I couldn't understand him asking lots of questions and when I asked how the service worked he said "I don't know". Huh? With that I asked to speak with someone about my experience and got on the phone a few days later. They explained that I was auto signed up to a monthly service and that he had my prescription ready and named a drug that hadn't even come up during the call. Whattttt!!! I then requested that I speak with a different person and they set up a zoom call. I got on the call and that person never showed up. Whattttt again! I wrote to that person and the support people over and over with no responses. I subsequently cancelled my subscription, called my credit card company and will write on every platform possible to share this horrific experience.

They never sent the link for my appointment to my email or on their website

Please don’t go here, horrible clinicians.I had an appointment for adhd assessment and they never gave me my records, wasted my money and time

I had to call my bank and dispute charges on this company for fraud. I used done to have a mental health consultation appointment in April earlier this year. The consultation ($200) was fine, even though the only availability for a provider was at 5:40am on a Sunday morning, but he quickly provided me a medication prescription and I did not hear from them again. I was sketched out by the the meds and the whole appointment so I never even went to pick up the prescription. 6 months later I realized I was being billed $79 a month for their services, even though I had not used them. I had no idea they were charging me until I checked my credit card statement. I did not receive a single receipt, invoice, or email that I was being charged for this. It was completely hidden from me. Even when I check my portal on their website, there is no way to see how or why I was being billed for their subscription. I called and it was very difficult for them to give me a refund on these transactions. I do not recommend done for mental health support. I DO recommend that done finds a way to gives receipts, invoices, or notifications to their patients, as it seems they will send hidden charges without the patients knowing.

I was back to back called by them multiple times, always during work. When I answered and explained I was at work and wanted to cancel my appointment, I was put on hold. Hung up several minutes later, then 15 minutes after that get another call saying they'll never call me at work again. Show up 5 early for my first appointment, call gets ended at 5 after, with nobody getting on, it just drops. I reconnect and wait 10 more minutes and nothing. Then get another call from the Dr 15 minutes after that. I'm currently trying to get my payment refunded. Horrible experience all the way around. Edited to add, ZERO communication from them in regards to getting a refund for literally zero services rendered and missed appointments by their Dr, but they made sure to ask for more info from my post here.

This place is an absolute scam. Customer support is a JOKE. The positive reviews are definitely their own employees. Your doctor will never send in your refills on time. The entire company is incompetent.

This place charged me twice for first apointment without me even authorizing a second charge. Then they auto charge your account wether you schedule a follow up or not. There is no customer support system besides email. No real person to talk or text. This place is a waste of time and money! They will take your money without even giving you any service. What a joke. What a scam!

Initially everything seemed great. The clinician was friendly, knowledgeable, and quick to prescribe Adderall. She said if I had any problems filling it just to message her. I went to the 1st pharmacy and they said they didn't it so I went to another and they said the same. I then went to a third, Costco, and they had it, but said they might need more information from the doctor. So I try to message the doctor and get my prescription filled there, but there is no way for me to contact her. I don't have her number. All of the numbers for Done have been disconnected. How's that for a red flag? There is no link on the app or the website to message my doctor. All I can do is send in a ticket to their help desk. They claim to have 24/7 support, but it took over 24 hours for a person to respond to my email. However, in the many automated text messages I received from them, one was a survey of sorts. Rate them 1 out of 5. I rated them a 1 in the hopes it would get a real persons attention and it did. She let me know that Costco would not honor the prescription because it was a telehealth prescription from Done and the best option was a mail order pharmacy that charges about $70 a month and won't accept insurance. At this point, I'm out $100 for the consultation, and looking at another $80 a month for the membership and another $70 for the meds. I'm not happy, but I'm also desperate as many of you reading this might be so I agree. Today I get another email telling me that now I have to upload a referral from my primary physician in order to fill the prescription. Well there is no way any reputable physician is going to refer you to this company and with good reason. I have contacted Done requesting a refund even though they don't issue refunds. We will see how that goes. I'm not hopeful. They seem to be trying to cash out before they are forced to shut down. Well that is my story and I hope it helps someone out there avoid being taken advantage of. Update: As of right now nothing has really changed. No refund has been issued and no prescription has been filled. The ticket I submitted yesterday was replied to. The representative asked for a screenshot of the email stating I needed to upload a referral from my primary physician. Why a screenshot instead of forwarding the email and why would they need it? They sent it. At any rate I provided it as requested. That was about 15 hours ago and I have not heard back from them. I'd also like to mention that the person who responded to this review did so more quickly than the person who responded to my ticket. They also requested more information about me so they might better understand my experience. Basically, I had to provide my real name, email, and phone number or this review could be taken down in 3 days. Was that an attempt to remove a legitimate review? Maybe, but I'm not going to bullied so I happily provided all my contact information.