Done.Reviews of donefirst.com

**Edit** as you can see, Done had responded to this with the typical carbon copy response that they've given other reviewers. It wasn't important enough for them to resolve my issues before my review, why would I think they would now. And besides, telling me to call them regarding their mistake is appalling. Pay attention, they are showing you who they are! After signing up with Done I was matched with a provider named M**** V******* PMHNP-BC nurse practitioner in I**********s, IN. My first experience with her was neutral. After the intake process I was prescribed 2 medications and told to schedule a follow-up appointment for 3 weeks. I did so and selected a 9am appointment which was the first of the day. I sat over 10 minutes in the Zoom waiting room and she never showed up, never called, never communicated a single thing in regards to blowing off her first appointment of the day. Later that day Done sends me an email saying the appointment was canceled and they randomly selected a new appointment for me. This appointment was outside of my refill window so I went 5 days with no meds because they require a follow-up prior to refilling prescriptions. At my first follow up appointment my dosage was increased and I received what was supposed to be all the info regarding my appointment and instructions for meds. Instead what I received was another patients information with name, patient history, and prescription protocol. I brought this to Done's attention and they called to assure me they were doing everything to secure patient privacy. At my second visit I was instructed to again schedule out for a 3 week follow-up. I go to the patient portal, click on "schedule appointment" and receive a pop-up stating my provider has no availability! I contact Done and tell them the story and they give me the run around saying they've contacted Mandy Voorhies and I will be scheduled first available. That never happened, they never matched me with a new provider and now at the end of month 2 I will run out of meds again. This is disgusting and atrocious. I could never recommend Done to even care for a farm animal. The only thing Done could offer over and over was a 15 day payment extension for my troubles! And their customer service is abysmal. You'll wait a couple days typically to receive a response to your requests.

I signed up late on Friday for an Appt on on Monday afternoon. Over the weekend a rep from done called me. After discussing with him what I was looking for and what I understood from the initial call I realized this place is a pill pushing service. Nothing that I needed. I cancelled my appt and received a cancellation notice and was not advised there would be any charges. Monday they charge me for the full service even though they never sent me a zoom info and the appt was really cancelled. They refuse to refund the full amount charged and they are playing a phone game, where they say their support reps are calling me and leaving me voice mails but not a single call or voicemail in weeks. Complete SCAM. Hoping to warn as many people as I can. Stay away.

Update:done responded below... I followed their link and tried like crazy to get a refund. Never even got a REPLY from their customer service or any way of contacting them, only persistent spam emails trying to get me to come back STAY AWAY! If I could give less than 1 star I would Very difficult to cancel, stay away! Update: as of April 6th 2024 I have reached out to customer service and have never received any response from them at all, no denial of refund, no explanation, nothing. I had paused my membership while looking for a new provider, was forced to reactivate my membership, and pay $79 just to cancel. Reached out to customer support, no response at all 2 weeks later. Stay away from done, go see a real provider. This place preys on people with ADHD. Went back to my old provider who's in town, he takes my BP, checks up on stuff, really good, does things they can't do and he actually costs less out of pocket.. I wish I had known!

Uh, I don't understand their operations. Yes, scheduling an appointment was easy and they had many dates and times to select and it was easy to reschedule. However, my provider showed up late and did not perform any kind of assessment. They just reviewed my answers to the questions I filled out beforehand. The appointment felt more like a a trauma interrogation than anything. I wasn't even looking for a prescription. I was looking for a diagnosis. I was told that he would consult the team and provide notes. I have seen nothing. Received nothing. And my profile is empty. Again, I don't understand. I spent $199 on a half hour zoom call with someone who buggered me about my childhood trauma. Completely unhelpful.

I canceled services and they continued to charge my credit card. Communication was extremely challenging and time consuming. They cannot send the prescription to CVS as a company wide policy. CVS is the only pharmacy that had the medication I needed. All others were completely dry for months. Done only suggested that I get my meds through an online pharmacy that does not take insurance and for me to pay full price out of pocket.

SCAM ALERT!!! THIS COMPANY IS A FRAUD!!! They claim they can send your ADHD medication to the pharmacy but they can’t and don’t follow through and you will never receive it. They claim to have unlimited appointments but they have not shown up or even given me a cancellation notice or an explanation whatsoever for the last 3 appointments I’ve scheduled. HORRIBLE COMPANY! Avoid at all costs!!

My husband has accessibilty needs. Essentially he can only communicate through written messages due to a later in life health issue. Not only was there no way to claim this information preemptively, so we could be given an assessor who would be willing to work with this, but when he got into this meeting we were told she couldn't help him because he needed to communicate verbally and he should contact customer service. So we looked for how to contact their customer service and there is no guidance on how to do this anywhere on the patient portal. We had to Google it to even find an faq section. Where after deciding we were just going to deactivate his account, we opened the article on how to do that. The instructions on the article say to go to a specific page and location and then there should be a button labeled deactivate account. That button does not exist. So we finally find a contact us button, which once again is not accessible when logged in. The button takes you to a rudementary email-ticket system. There is no phone number and the ticket system gives you nothing but a confirmation number to follow up with. Additionally the two phone numbers that they use to contact you are duds.

***BEWARE*** DO NOT WASTE YOUR TIME OR MONEY. SAVE YOUR SANITY. I cannot stress this enough. I have never experienced such horrible customer service in my life. Done will charge you the membership fee each month and will not send prescriptions to your pharmacy as promised or will send them to a pharmacy that they know will not honor prescriptions from Done. Done is currently the defendant in a class-action lawsuit involving their business practices. Many pharmacies prohibit filling scripts sent to them by Done. There is no phone number for customer service. They post a customer service number on their app, but it is not a non-working number. You can only communicate with Done by sending messages through their app or emailing them. They do not respond to most messages or emails. If they do respond, it is after you have sent numerous messages or emails to them. They will mark the messages as “Question has been answered”, which closes the conversation without addressing your issue or answering any questions. You have to schedule a zoom meeting to actually speak with a live person. The nurse practitioners you have appts with are not able to write prescriptions. They have collaborating physicians that write prescriptions at their discretion. If the collaborating physician chooses not to write the prescription, Done will tell you there is nothing they can do and will not issue any refunds for your membership fee. You will be bounced from nurse to nurse requiring more appts to make it seem like they are doing something in exchange for the membership fee. You will still wait weeks or months to get medication if you get it at all. I am truly shocked that this company has not yet been shut down. They have wasted months of my time and money. You will find hundreds of reviews online through multiple sources with similar experiences. You’re better off paying more money for a local doctor’s visit one time to get the proper treatment and medication. You will end up wasting so much time and money through Done with no service provided in return.