Done.Reviews of donefirst.com

PROS: Overall, I think Done is a fantastic idea. During the pandemic, there's probably a fairly large increase in people seeking help to function properly. When I was searching for a psychiatrist for medication management, I spent hours emailing/calling professionals to see if they were taking new patients; most said they weren't taking any new patients, while others were charging $400-$700 for the initial intake. Done was a savior for me--I was able to meet with a provider within a week or so of signing up. My provider was amazing; he was patient-centric, listened to me, and then gave me various options and asked what I wanted. He was quick and efficient (I hate long meetings with healthcare providers), and allowed me some choice in what kind of treatment I would prefer. When I needed to renew my prescription + increase the dose, my provider scheduled a meeting with me within a few days and was able to get it worked out. CONS: The platform itself could be a lot better. I had quite a bit of trouble seeing my previous messages with my provider, requesting appointments/medications, etc. I initially requested an appointment a day after I signed up but my provider wasn't working that day even though his calendar/schedule was "open." After being rescheduled by someone on the customer support end, I think the program didn't recognize me as having a membership. As such, I couldn't contact my provider or find information about my prescription (I think my prescription is still wrong as well on the portal right now even though I received the right prescription at the pharmacy). I think the healthcare service itself is great--but the platform needs some refining. The interface is simple, but perhaps too simple (?) and it makes it difficult to find detailed information when you need it. I would also recommend building out the AI chat box a bit better; I haven't really been able to solve any technical issues through the chat and have always needed a person to address the issues for me. I think if Done can really figure out how to efficiently manage the communication between providers + patients, and improve the interface of the portal, it can be a game-changer for providing accessible mental health services to patients in need.

Done is a very convenient way to see a provider for ADHD issues. As an adult with ADHD, its tough to getting around and scheduling and attending scheduled doctor visits. Then sitting around in a silent waiting room for what always seems like hours waiting for them to call you in. I love how its all done through the phone with done. Its so much easier for people like me to attend virtual appt. Customer service is responsive and helped address an issue that came up with my prescription.

Done has been extremely great for me clinically. It’s super easy to get in contact with my psychiatrist and they are very responsive and interested in helping me. The only fault I’ve had was with some of the website functionality and IT difficulties. Things like my prescription refill date didn’t work initially or I got scheduled for a time that wasn’t actually available. The support team always resolved my issue but it’s frustrating because I could only contact them via email even though being able to call would save so much time. I would and have recommended it just based on the clinical care by itself but I think going into it with awareness that you may have IT difficulties(that will get resolved) will keep you on top of your stuff and save you from frustration

My experience with Done so far has been a good one. I was always apprehensive about receiving treatment but working from home and daily life stressors I knew it was time and the Telehealth option was much appreciated. My only concern is that when I reached out to my provider about my current prescription not being effective she stated I needed to wait 30 days to have it adjusted or to even discuss alternative options. I can see why this sometimes would be necessary but there should be some room for discussion at least about side effects and effectiveness.

I moved states recently and was super apprehensive about finding a new psychiatrist for my ADHD meds that I have been taking since 2014. I came across Done and thought, why not? Worth a try. And less expensive than my psychiatrist was. Well, wow. I am impressed. My provider was kind, compassionate, efficient and super helpful. My pharmacy on the other hand? A pain in the you-know-what. Since I have new insurance the pharmacy didn't have my meds in stock, there were quite a few hoops to jump through. One pharmacist says one thing, another says something else. You know how it goes. Well I reported back to the Done support team what pharmacists were saying to me, and without hesitation, someone from Done would reach out to the pharmacy on my behalf to clarify the issue. Once the pharmacy finally had my meds in stock and my new insurance, everything was great. Will definitely continue to use Done. My only constructive criticism is that their user interface on for members in the online portal is a bit static and glitchy. However, use the support feature, and you are consistently taken care of.

My experience with Done. has been pretty great, though I had a bit of an upset at first with technical difficulties during my virtual consultation, I was able to easily re-schedule and meet with a licensed professional soon thereafter- and finally get diagnosed! My questions were all answered in great detail by the wonderful psych I was assigned, and I was able to get my medication within the week. I recommend this service for anyone who wants to find a way to tackle their ADD/ADHD quickly and effectively.

this is my first month using this service and the provider I used was very helpful. she listened to me and asked me questions along the way. i’m no longer suffering with untreated adhd. they sent the meds to the pharmacy right after the initial consultation and 20 minutes later, it was ready for pick up. so far, so good.

UPDATE 2/2: I'm a bit late, but checking back in as promised. Nervous that the changes promised to me weren't going to take effect, I ordered a refill of my prescriptions with a 5 business day headway. BUT - it looks like Done has fixed up their bugs on the backend because when I picked up my scrips a week later, the pharmacy showed that they were received on the day I sent my request! This is a HUGE improvement. Thus, updating my review to 4 stars now for the good customer service and the apparent fixing of their backend problems. I think to really get to 5 stars they should still send out a message making it clear that there *might* be a wait for the scrips to arrive at the pharmacy, and to fix the staff turnover issue. I still have the same provider now for 2 months in a row which is good, but I reckon that particular kink might take a little bit to work out UPDATE 12/23: The founders of the company (nice people) have reached directly out to hear my concerns about this company, and more about the errors on their end that have hindered my ability to get my medications on time. According to them, they will have some new systems in place in the coming weeks that will alleviate some of the timeliness issues when it comes to receiving prescriptions. They also advised they would be reviewing the copy of their auto messages advising on medications being refilled, and looking into changing the language to be less confusing with customers and more realistic as to when we can actually call into the pharmacy for our meds. They kindly provided a refund for my hassles. I'm feeling more hopeful now that they are reaching out to customers with bad experiences and actively working to change things and make things right. As long as things go smoothly a month from now, I will provide another update to this review and increase my rating for the service improvements. __________________________________________ After five months with this company, I can state that you SHOULD NOT TRY THIS SERVICE and that I'm now seeking care elsewhere. My first couple appointments were peachy; the provider was super sweet and provided a lot of useful knowledge. By my second appt, we found my ideal med combo that I've been using ever since. Things went WAY downhill after that 2nd appt. My provider left, and since then I've now had THREE DIFFERENT providers assigned to me (aka 4 in total, in five months)...two of which I was advised left the company. So clearly there's a high turnover rate of its pyschs. Even worse, none of these providers were given record of my history. My meds began coming WAY LATER than advised starting that 2nd month too. I'd get notifications that my meds were ready, then find out that they were never sent in. Every month I've had to go through the ordeal of harrassing customer service on email+through the portal+on social media just to get a response, ultimately leading to me having to miss several days/up to a week of my ANTIDEPRESSANT every month...which is dangerous to do!! And thank god I don't ADHD meds on the weekends, otherwise my work performance would plummet again too. Most recently, they went through a website redesign which led to all my records being lost save my first appointment, and I was only given an option to refll the incorrect prescription. Not to mention, my newest provider used the wrong name when confirming my prescription was sent in...calling me Olivia when my name is Christina. To this day, it's been 8 days since I ordered a refill of my meds just to get the antidepressant ASAP, and nothing has been done to correct my meds nor is there a prescription at my pharmacy as of this morning (12/22). DO NOT TRY THIS PLACE