Done.Reviews of donefirst.com

This company is supposed to refill your prescriptions in 1-3 days after submitting the request. However, it always takes much much longer than that. I requested a refill on 1/12/24, and nothing happened until today, 1/18/24, where my profile now says that I have one more day until I can request a refill. This does not make any sense, because I was able to refill my script as early as 1/11/24. This is a very shady business with terrible customer service. It also took over 2 months to get a receipt that would be accepted by my FSA provider. I bet when they see this review, they’ll badger me numerous times to update my review like they did the last time I had issues with donefirst.

The website claimed to only charge $99. Instead they charged me $200. I went through the appointment and explained my symptoms. An hour later I was denied treatment without an explanation. When I tried calling customer service to ask about the billing, my phone was blocked. They never responded to my emails either. I had to use my friend's phone to call them and the agent said that he was sorry but was nothing he could do.

Only giving one star because is not possible to give 0. Horrible communication, they take more than weeks to authorize the prescription, last time I was off my medication for a whole month just because the doctor didn’t issue anything

Done literally stole hundreds of dollars from me in seconds. The site is a scam. Customer service rep Fherlyn basically said Im SOL with no chance of recovering any money back. Then after 4 calls they only refunded half of my money. Its a great name, done. I can't wait until your whole company is done. Trust pilot says 165 people read my review and that makes me smile because you know the money they would've spent is waaaay more than what these morons should've refunded. Done.

Terrible experience. No communication after something has been prescribed and concerns arise. I didn’t feel like I was being heard or helped. Too many issues trying to actually get the medication I was prescribed. I canceled after no communication in 5 days. I waited 5 days with no response. Smh. I would not recommend this service.

On January 1st I submitted a request for renewal. They claim requests take 48-72 hours. It is 144 hours later and no response from the “Care Provider”

Done is a terrible company. I decided to use them in December as they had an end of the year 99$ promotion going on. They charged me $200, did 1 virtual consultation, put my account on hold for a week(I had to email them since I was told they would get back to me in 24-48hrs), then TEXTED me that they could not help me and deactivated my account. I emailed them about the overcharge and they did not respond to me until the new year, and asked for proof of the promotion, which was over at this point. I'm honestly disgusted this place is somehow still in business with such awful practices.

I had been using Done for almost 2 years. Some months I was able to get my prescription on time and other months it would take weeks. But despite the delay in care overall the service was decent. However in December they offered me a "deal" to pay almost $800 for a year of services up front which would save me about $200 a year. Since I had been with this company for years I paid it without a second thought. THE NEXT DAY they randomly discharged me from their services. After being with this company for 2 years I am suddenly "no longer suitable for your current mental health needs". They told me I could not be refunded my $800 because I was discharged. After trying to get in contact with the company, which is next to impossible, I received a phone call from Lynn with Done who told me I was inappropriately discharged because they had no reason to actually discharge me and they were trying to reverse it. She told me I could not get mental health care services from them at this time but I could also not seek services elsewhere. 20 days later I have not heard back and was blocked from scheduling phone calls on the website. All of the reviews of this company being fraudulent are accurate. They will take your money and because of their "policies" you cannot get it back. Done is also negligent of actual mental health care needs because they delay care and have no support to contact them if needed. The way this company treats their "patients" is irresponsible and careless. DO YOUR RESEARCH ON THIS COMPANY BEFORE BUYING IN. There are hundreds of reviews of their fraudulent activity.