Done.Reviews of donefirst.com

Down right terrible! It’s been 3 weeks and there is still no resolution on having this matter resolved regarding having my medication filled. You’re unable to call and speak to someone on the phone as the number listed does not work.

My prescription refill request has not been processed. Days after the request I received a message saying I may need a new provider. I responded and no one has gotten back to me. Still waiting

The concept is there with the ability to meet doctors virtually and have customized medical treatment. However, done is a very poorly run company that lacks communication and does not provide the services you are paying for. For example, I pay 79 USD a month for done services and medical expertise by their clinicians. December 7th, 2023, was the last date a prescription was sent from Done to my pharmacy. I am currently out of my medication, and I have requested several times at the beginning of January for a prescription renewal as well as a request for an appointment. I did receive on January 4, 2024 an email where their staff wrote they do not have any availabilities and that I will be included on the waitlist for any appointments. I then received on January 18th an automatic email stating an appointment was made for me for February 20th, 2024, with a clinician I had never met before, nor was I advised of a change of clinician. It has now been over two weeks and still no reply on a prescription refill, and not only did they charge for their monthly services, but they are not responding, and they can only be reached by submitting a request through your profile. GO SOMEWHERE ELSE.

payment done and order done but showing review and no ticket response from 23 jan 2024 scammer hain ye

I have had adult ADHD and been treated for it with Adderall for nearly 8 years, my Primary Care Provider office recently informed they could no longer write scripts for this type of medication anymore and referred me to DONE FIRST. I assumed there would be no problems or issues with receiving the same care with a company is is supposed to specialize in adhd medication management, but INSTEAD FOR MY 99 DOLLARS I WAS GIVEN THE RUN AROUND BY A BELOW AVERAGE IN- EXPERIENCED PROVIDER WHO TRIED TO TELL ME WHY MY WELBUTRIN (prescribed by my primary care provider) WOULD ALSO WORK FOR MY ADHD SYMPTOMS!!! Which are not prescribed for adhd SYMPTOMS AT ALL!!! and not prescribed by them. She went on to say that I needed a treatment plan, which of course would lead to more costs!!! I KNEW WHAT WORKED WHEN I CONTACTED THE COMPANY, DID NOT REQUEST INFORMATION ABOUT WHAT I NEEDED BUT MERELY WANTED TO CONTINUE THE SAME CARE I HAD BEEN RECEIVING AND HAVE HAD AN ADULT PSYCHOLOGICAL EVALUATION BY LISCENSED PSYCHOLOGIST IN MY AREA, THEY WERE NOT EVEN INTERESTED IN SEEING, AND THEN BASICALLY TOLD ME I WILL NOT BE CONTINUING MEDICATION YOU ALREADY KNOW WORKS AND YOUR WELBUTRIN WILL TREAT ADHD SYMPTOMS, WELL I GUESS IF THAT WERE TRUE AND RIGHT FOR MY SYMPTOMS I WOULD NOT HAVE PAID ALMOST 100 DOLLARS FOR CONTINUED CARE/ONGOING AND ALSO THAT NY DR WHO I ACTUALLYCSEE ANDO NOWS ME FOR YEARS WOULD HAVE NOT EVER PRESCRIBED THE ADDERALL IN THE FIRST PLACE WITH MY WELBUTRIN oh and I forgot to mention that they texted Me and changed my original APPOINTMENT 3 TIMES without even asking my availability and not communication WHAT SO EVER, LIKE HERE IS WHAT YOU ARE GETTING TAKE IT OR LEAVE IT, DIESNT NATTER ABOUT YOUR SCHEDULE

Horrible! My presciber added an XR to my existing treatment plan and then without talking to me, lowered my dose the following month. She's stopped answering my questions and has been closing my tickets trying to figure out what's happening. I feel like I'm not even involved at this point in my own treatment plan, and now I'm going to have to adjust to a lower dose this month after adjusting to a new dose last month. This amounts to malpractice, and it's clear that Done prioritizes profit ahead of patient care. AVOID THEM AT ALL COSTS!

I am a new patient with done. My previous doctor passed away and I have been struggling to find a doctor since. I had my first appointment on Saturday, 4 days ago. I really enjoyed and liked the nurse practioner I met with, and I was appreciative that I was able to get an appointment within 24 hrs of signing up. I was diagnosed at 6yrs old with ADHD and have been on medication for the better part of my life, and the same medication n for the past 18 years. The new Nurse Practioner wanted to try a new medication for me and asked me to be patient and work through a new treatment plan she thought would work better for me. Ok. I can do that, but there is a nationwide shortage on the new medication, so I can't get it. I tried to reach out using their 24 hr support, but while you can submit a questions 24/7, it takes 72 hrs to get a response. I called around to all of the pharmacies in my town to try and fine the new medication and no-one has it, and they are being told it is on back order and there is not an ETA for new stock. After 72 hrs when I finally did get a response to my questions about what my options were, the response was from an automated system first, then a day later, a response from the NP asking me to check other pharmacies in my area or with the online pharmacy done uses. I put in my original question that I needed to be able to use insurance or a discount card which the online pharmacy doesn't accept and that I had already called around and couldn't find any locally. There was also not a way to reply to the doctor's response, so I had to submit a new question, explaining my problem again, and they have another 72 hrs to respond. The only thing that has happened quickly was my original consultation. I paid $200 to not be able to get the meds they prescribed or any help getting a different prescription. They advertise as a quick and hassle free way to get treatment, but I have not found that to be true. I have spent quite a bit of time trying to get these new meds, and the app is not very user friendly and seems to have several glitches, that I have also reported to their support team. So far, this has been a waste of my money and time and they will have to do a lot in order for me to want to continue using this service. The only reason I am sticking it out right now, is because I at least want to feel like I got something other than a conversation for the $200 they have already been paid.

I’ve been trying to get my prescription renewed for weeks now and no one has responded to any of my contact attempts. I’m a customer in good standing with current payment. I am not receiving the care that I have paid for and am entitled to.